Entries by NathanWale

Needs analysis questions for departments in need (of training)

‘Word your requirements precisely and ensure that you cover all categories of human-related requirements.’ That is one of the underlying principles of needs analysis. A needs analysis helps define what any system should look like, before it gets to the design stage. In other words, if you don’t know what you need, you might end […]

The elevator pitch

For a lot of us it’s a fact of life: you always think of the things you should have said after the conversation finishes or the moment passes. Why is it that when you need something brilliant to come out of your mouth, it doesn’t come out, or it comes out wrong? The name ‘elevator […]


The alternatives to a weekly update meeting

Free Download It’s 11:00 on Monday morning and your team, spread across the world, is about to dial in to a virtual meeting. Why? To update each other on what’s been going on over the past week, and what might happen over the next few weeks. In theory this could be really interesting, useful and […]

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Virtual Meeting Dos and Donts

Ensure your virtual meetings are productive Virtual meetings can be tricky at times. Are they more like a telephone call or a face-to-face meeting? Well, they are a combination of both and should be treated differently. Here are some quick and easy “Dos” and “Donts” for virtual meetings. Virtual Meeting “Dos” Ensure all stakeholders essential […]


Giving Feedback Virtually

Do you ever give feedback virtually? Do you give your suppliers, your clients and your co-workers effective feedback – both positive and constructive (negative)? Giving good, timely, constructive and actionable feedback is something that most of us have to put a lot of effort into. Do we praise the right things? When we give constructive […]

Email Confirmations: Using R.A.P.

A simple structure to confirm your discussion Email confirmations are a key to avoiding confusion and saving time in business communication. The telephone is a great medium for quick discussions. Often agreements or commitments are made on the phone. But, one major disadvantage of agreements made over the telephone is the lack of written evidence. […]

Presentation slides: 4 Keys to Keeping Attention

4 Keys to good presentation slides Creating presentation slides that summarize your points but still keep your audience’s attention isn’t easy. Ever try talking to someone who is busy reading a book? It’s not easy to get and hold their attention, is it? This is what happens when you stand up to make a presentation […]

Setting Goals: 8 Ideas to Ensure Effectiveness

8 Ideas to ensure you are setting goals that are effective Setting goals is a large part of any manager’s job. If you are going to spend the time setting goals, make sure that they are going to be effective. We all know about SMART goals, but what about effective goals? 1.  Linked to business […]

Intercultural Training: Rethinking the Do’s and Dont’s

Intercultural training seems to be more popular than ever. But there is more than one way to define intercultural training. From my perspective, there are two main areas of intercultural training. The one I see the most, and the one most people seem to ask for, is training about how to act and how not […]

Time Management: 2 Simple Tips

Time management does not come naturally to me. Managing my own time is something that I have had to work at. And, good time management is something that I find works best if you apply one or two systems. Here are my two tips for improving your time management: 1.  Use a calendar Sounds simple, […]

Remembering Names: Quick Tips

Do you often take part in meetings or workshops? Do you have trouble remembering the names of new people? In my job as a trainer, I often spend whole days running sessions with people who I have never met before. I make a point of remembering the names of all of the people. I am […]

Features or Benefits: What’s the Difference?

Do you ever have to talk to customers about your products or services? Do you focus on the features or benefits?  I often see presentations or sales pitches where the speaker talks about the features of their product. This sounds fine until you think about what features really are. Features are what define your product. […]

Job-focused Business English Training

Last week I was in Berlin to give a presentation at a conference called “Sprachen und Beruf” or Languages and Business. My presentation got me thinking (and hopefully it got the audience thinking too). A large part of my presentation was dedicated to the goals of job-focused Business English training from the perspective of our […]