Business English

Emailing & telephoning with confidence

Communication Skills  | Business English | Seminar

email target training

Communicating effectively can be difficult when our colleagues are not in the same building or even the same country.  Developing the basic skills of emailing and telephoning supports the transfer of information, ensures messages are understood as they were intended and builds healthy working relationships.

Who’s it for?

This highly practical seminar supports professionals who wish to improve their confidence and competence when working in English via email or over the phone. Typical participants want to communicate more effectively, ensure their message is understood, comprehend the information they receive, and minimize time and stress.

 What are your outcomes?

By the end of the training intervention you will have:

  • increased your confidence and competence when communicating in English via email and telephone
  • developed your ability to manage your typical and routine tasks in English via email and telephone
  • learned time-saving strategies for writing routine emails
  • implemented proven techniques and models to ensure professional communication organizations
  • built a language toolbox of phrases necessary for communicating effectively and productively via telephone and email

What’s covered?

  • Understanding the guidelines for effective communication
  • Understanding the strengths and weaknesses of communicating via email and telephone
  • Planning for purpose
  • Using structure and format to ensure clarity and results in emails
  • Implementing time-saving email models
  • Applying effective language for emailing
  • Dealing with typical tasks and scenarios via email and telephone
  • Using the telephone effectively and appropriately
  • Taking the fear out of telephoning in English
  • Building a toolbox of power phrases for telephoning in English





 Writing emails with R.A.P

In this short video, Nathan Wale explains how and when to use the very effective R.A.P structure for emails.

Download our FREE ebook

writing emails free ebook
Participant rating
  • Duration: 2 days
  • Investment:  € 1520
beth hampel target training

“The key to success is remembering that communication is always two-way, and structuring the message accordingly. During the seminar we’ll look at how to do this in a clear and time-saving manner, and work on the language you can use to achieve this.”

Beth Hampel

Customized for CEF level:

B1, B2

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