Target English Training on the job – for the job

The following case study illustrates how the InCorporateTrainer^®™ works in practice.

International Project Management Department

Challenge

The department of 110 engineers is responsible for engineering and commissioning DCS and I&C system projects with overseas business and consortium partners (primarily in the Middle East). As a result the team is confronted with English in all aspects of the project including:

- Effective communication at all stages of the project
- Personnel management
- Risk and claims management
- Multicultural teamwork (often in virtual teams)

Training Targets

- Building confidence when working internationally
- Improving accuracy and tone of communication with partners, suppliers and customers
- Clear exchange of project information by email and telephone
- Developing and fine-tuning presentation, meeting and negotiation skills
- Time- and cost-efficient claims handling

Solution

A highly flexible and integrated solution is essential. Unexpected and uncontrollable project demands mean that it is impossible to implement typical training measures. Instead Target operates a multi-tiered solution including:

On-the-job support				with emails, often supporting a situation (e.g. supplier performance) from beginning to end.
1:1 training & coaching				maximizing windows in busy schedules.
Workshops				leading on to independent learning (Effective Negotiations, Client-oriented Presentations, Claims Management, Working Across Distances, Influencing across the Matrix).
Integration into teams				regarding contract understanding, presentations, and preparation for meetings (e.g. from contract risk - opportunity analysis through to Final Acceptance Certificate).
Self-learning modules				and e-learning solutions for those working on-site.

More InCorporateTrainer^®™ - in practice

	Supporting Project Managers in presenting their CV
	Order Management goes international
	InCorporateTrainer^®™ Program for 800 participants