There are two questions which must be addressed:
|1. Which training measure is the most appropriate?
2. How can we make the chosen measure effective?
|The answer to both questions is best found by following the DMAIC model.|
What do you want to achieve through the training?
What do your staff need to do to work effectively in English?
An in-depth needs analysis will establish the target.
What can your staff already do in English?
Tests and interviews reveal the levels of performance.
How big is the gap between your staff’s current abilities and their defined needs?
Within the constraints of time and budget, what is the most effective training solution?
The analysis phase often results in a recommendation of a balanced combination of professional area, communication skills and language competency training.
A constant feedback loop with participants, line management and your training department ensures that the training measures are work-relevant and effective. Skill transfer and behavioral change (Kirkpatrick’s level 3 evaluation) are monitored with line managers.
Effective language and communication training cannot take place in a vacuum. Only when Target has an appreciation of your business, and of your people, projects and processes can we implement a practical, transferable and results-oriented training solution.