Our 3 steps to close the performance gap - step by step and face to face

Plan:  Match the message and the messenger

- use language that you and your business partner are comfortable with
- anticipate areas of possible misunderstanding
- prepare answers to possible questions and objection
- clarify what you want to achieve



Reviewing documentation in
preparation for a coaching session.

Practice: Controlled practice is the key to a successful performance

- learn and practice key vocabulary and phrases
- accept that errors will occur (but ensure that they don’t lead to misunderstandings)
- build confidence through controlled practice 
- watch and listen to yourself in action - you are your greatest critic
- words are not enough - research shows that the impression made by the speaker (body language, structure, empathy) makes as great an impact as the words that are spoken - particularly during presentations

Perfect: Confidence lets you concentrate on your work not your English

- fine-tune your performance based on concrete feedback
- finish with confidence so your personal style shines through