Retaining and developing existing clients is at the heart of all successful businesses and effective account management is key to this.
Our Function & Industry specific training solutions are fully flexible and can be delivered in a number of ways.
WHO’S IT FOR?
Our English training solutions for Account Managers are designed to develop, practice and transfer the language and skills you need to develop long-term relationships.
Building rapport to build relationships
Introducing yourself, your role and expectations
Networking within your account
Developing relationships to provide stability and growth
Interviewing to uncover your customer’s needs and priorities
Participating in and running meetings
Giving advice and making recommendations
Sharing updates and sowing seeds
Presenting with IMPACT
Influencing within your own organization
Negotiating with multiple stakeholders
Making proposals using NOSE
Communicating across cultures
Dealing with difficult situations
Communicating bad news
What’s the right approach for you?
We offer a range of training solutions, specific and fully customizable to your needs. These pages will tell you more.
“My clients tell me that it’s the personal relationships that give them the edge. To best support them, I seek to make the training as close as possible to their jobs so that when they join that meeting, make that presentation or take that call they can focus on the people and not get stuck on the nuts and bolts of the language.”