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Guest Author2019-02-25 08:37:182020-02-20 08:18:50Implementing the 70-20-10 model- insights from a secret L&D manager
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Guest Author2019-02-25 08:37:182020-02-20 08:18:50Implementing the 70-20-10 model- insights from a secret L&D manager
When trainers become participants: 17 tips for getting the most from your training
As a training company we invest in internal training with a passion. We can cover many of the soft skill and leadership topics internally, but when we are lacking the insider knowledge we carefully qualify and source external providers.

How experienced presenters do it
There are presenters out there who seem to have it all. They speak, the audience listens. They make a joke, the audience laughs. They don’t umm, they don’t ahhh, and they speak clearly, sharing their message and reinforcing it just enough throughout.

Nobody likes giving negative feedback – but many of us want to hear it
If someone is unhappy with your performance at work, wouldn’t you want to know? At the very least, you'd like an opportunity to clear the air, or address the problem, or explain...or something. Yet when it comes to giving negative or difficult feedback, most of us feel reluctant to give it.

Delivering your first virtual presentation – useful tips for beginners
No matter which system you are using, many people find their first virtual presentation to be an uncomfortable experience. Firstly, remember that the fundamentals behind what makes an effective presentation are generally transferable.

The Four Horsemen: contempt and stonewalling in the workplace
This blog post will dive deeper into the last 2 toxic behaviours – and possibly the most damaging of the 4: stonewalling & contempt. We’ll explore why they happen, their impact and how both parties can change things for the better.

The Four Horsemen: criticism, blame and defensiveness in the workplace
Healthy working relationships are a must if you want an effective, efficient and enjoyable workplace. In our last blog post I introduced John Gottmann’s work on the 4 Horsemen of the Apocalypse ; criticizing & blaming, defensiveness, contempt and stonewalling.

Meet the “Four Horsemen of the Apocalypse” – and why they matter in your workplace
Since 2015 we’ve been heavily involved in a Management Development program for one of the big 4 accounting firms in Luxembourg. One of the many rewarding aspects of being involved in such large flagship projects, is the chance to co-train with other management trainers and learn from each other.

When bulls collide – why senior managers need to master using influence instead of power
Over the past year we’ve been working on 3 leadership projects with plant managers across Europe and the US. These projects have involved coaching talented operational managers on the verge of promotion to a more strategic level. For many of these managers this is a surprisingly tough jump.

Virtual training v. face-to-face training: How does it compare?
James Culver is a partner at Target Training Gmbh and has 25 years of experience in delivering customized training solutions. His career has encompassed being a HR Training Manager, a Major in the US Army National Guard and a lecturer at the International School of Management.

Resolving conflicts – putting the 3 questions into practice
Conflict is an inevitable part of any relationship and in a recent post I shared 3 questions to ask yourself when you find yourself in a conflict situation. I appreciate that life isn’t as linear as a blog post and “3 questions” can...

3 questions to ask when you find yourself in a conflict situation
It’s 11am Monday morning and you are halfway through your weekly team meeting … and you are caught. Two of your key team leaders just started arguing over the same old issues. What are your personal conflict escalation or de-escalation patterns?


5 things you can do to make virtual training a success
E-learning has been around since 1960 and the “virtual meeting room” is not a new idea either. Many companies already have experience with learning via online platforms or mobile learning, and already have some type of tool...


Getting started with virtual delivery
Although many professionals, managers and training managers know of virtual training there is still some confusion as to what it is and how it works. Here are some common questions we get asked when supporting our clients...


6 Reasons Why You Should Eliminate Jargon From Your Presentations
Presentations are all about communicating your message efficiently to your audience. You want to be considered as an authority on the subject matter. You might think that using jargon – shorthand words that are used...


What should I do with my hands during a presentation?
Whether you are presenting, telling a story or just talking, how you use hands (or don’t use them) is important. An analysis of TED talks found that the most popular TED talkers were using 465 hand gestures over 18 minutes – compared to the least popular using just 272.


Watch, listen and learn: 3 great TEDx talks on listening
Listening builds trust, strengthens relationships, and resolves conflicts. It’s fundamental in everything we do. In a HBR article "the discipline of listening", Ram Charan shared what many of us already know: Not every manager is a great listener.



Making sure managers understand the importance of their role in developing our staff
This month’s Secret L&D manager is Australian, based in Germany and works for an American corporation which produces machine vision systems and software. He has worked in training and development for over 18 years ...


50 ways to start a conversation in English at work
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Socializing and networking doesn’t come naturally to everyone. Whether it be a language issue or a question of skills and behaviors, many professionals struggle when networking and socializing with new people.


The power of putting yourself in their shoes when influencing people
When we run seminars on influencing skills we typically start off by exploring a couple of fundamental questions – one of them being how do people feel about the idea of influencing others and being influenced?


The importance of asking investigative questions in negotiations – and how to do this in English
There are times in negotiations when we can be too focused on our own position. If we want to get the best outcome then we need to find out why the other side asks what it asks, offers what it offers, and wants what it wants.


6 reasons why silence is golden in presentations
I recently delivered a two-day Presenting with IMPACT course for a group of highly-talented professionals, all of whom came from different countries and had different job functions. Their levels of English varied slightly, as did their age, work experience and confidence.


Does the Peter Principle still hold true? (And what you can do to develop your managers.)
Nearly half a century ago Laurence J. Peter published his seminal work on selection and promotion, "The Peter Principle". In this satirical look at why things go wrong in businesses, he argued that the selection of...


Making a difference in meetings – 6 approaches for introverts to be heard
“You’re too quiet”, “you need to be more involved in our meetings and discussions” and “people who matter are getting the wrong impression of you because you aren’t forward enough “. This is the feedback Sven...

