Soft Skills

At the time of writing this blog it’s estimated that 269 billion mails are sent a day. Once we’ve cut out all the spam (say 50%) that is still an awful lot of communication. But how effective is email as a communication tool really?

In today’s business world of cross-functional initiatives, matrix structures and virtual teams, the ability to influence others is becoming even more essential if you want to succeed. And no matter what your influencing style is, to effectively influence somebody you need to connect with them.

We're a training company. We meet with corporate clients and we ask them questions to find out their situation. They ask us questions too. If they like us, we send in an offer with a training concept. The answers to the questions (from both sides) are often similar.

The DEEP model is designed to help you have a clear approach to tough accountability conversations. It helps you and your team focus on solutions when accountability problems arise. These kinds of conversations are rarely easy, but with DEEP you can approach them with confidence.

In a recent young managers program the “eureka” moment came when, following a young manager’s “Maybe I’m not cut out for this job” statement, I shared the “Conscious Competence model”.

During my time working for a global IT helpdesk, I received more than fifty calls on an average day. We were the first point of contact for the client's 110.000+ employees, who called us with questions about just about anything to do with IT.

Miles Davis, time and time again, brought together some of the most talented musicians in their own right to work with him in his musical exploration. How did he do it? This article will explore the lessons of Miles Davis in the art of leading the best to be their best.

Change management is an integral, complex and necessary part…