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Scott Levey
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Scott Levey2016-10-12 13:20:052020-07-01 13:57:58Giving feedback using the DESC model
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Scott Levey
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Scott Levey2016-10-12 13:20:052020-07-01 13:57:58Giving feedback using the DESC model
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Jonny West
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Jonny West2016-09-29 13:37:172018-06-06 12:29:25Asking for feedback
Apologizing via email – phrases
Every medium has a different impact, every person has different preferences on how they want to receive/give an apology. In the end, just remember, apologizing is going to make you seem human, regardless of the outcome.

Writing status updates: Tips and phrases
The key to any successful relationship – business or personal – is trust. Clear, transparent and timely communication helps to build this trust. I spend much of my time providing on-the-job training and support to a logistics client.

The best training course I have ever been on (or why wanting to be there made all the difference)
Most of my working life I have worked independently in or…

12 ways to regain control of your inbox and avoid an email tsunami
It’s your first morning back in the office. You’ve had…

What does Blended Learning really mean?
At the most basic level, blended learning could be that you set home work after a training intervention and follow up on it, BUT you can do much better than that! In this mobile age, there are literally hundreds of tools out there you can choose from.

Establishing effective email etiquette in your virtual teams
Email is still one of the most common communication channels…

Book review: How to win friends and influence people
I’m sure a number of you have either heard of, or read,…

When is praise an insult?
How praise gets delivered is also of importance to judgements of its sincerity. In some work cultures, being singled out for enthusiastic praise if front of a group would be gratifying to the person receiving it while cultures that use more restrained emotional styles might find expressive, public praise embarrassing and impersonal.

Requesting information when people don’t want to share it
So how did I learn to deal with the inevitable pushback I received? By learning from my colleagues, talking with stakeholders and a lot of trial and error I identified 5 key behaviors.

16 jargon-busting learning terms you need to be familiar with (if you work in L&D)
Download our free eBook
Which Business English qualification…


Writing audit reports, the four-eyes principle, and the danger of “red pen mania”
When writing audit reports the “four-eyes principle” can…


The Naked Negotiator – and the one thing you must do when preparing for a negotiation
We all know the dream. You find yourself at school in your…



Don’t sweat it – everybody’s wrong sometimes, even your boss
In this video, Kathryn Schultz tells us that by the time we’re…


Evaluating existing training suppliers
Once signed, companies rarely update contracts with training providers even though a discussion of training fees seems to be a regular event. Nonetheless, important factors such as travel expenses or secondary costs need to be checked on a regular basis.


Practical questions for analysing and resolving conflict at work
A study in Europe, the US and Brazil revealed that 67% of…


Qualifying potential training providers
The key to assessing potential training providers is to find out how well they fit to what you want to achieve with the training. It’s important to get to the point quickly and here are a few questions that can help you decide if the people you’re talking to are ‘right’ for your company.


5 simple assertiveness strategies (for teddy bears and tortoises)
We all know the feeling. You come out of a meeting, negotiation…



4 TEDs on Increasing Work Productivity
When learning a foreign language, it’s definitely beneficial…


Negotiation tactics – Why silence is golden
A few weeks ago I was chatting to a purchaser who worked…


Powerful Communication – The Power of the Purpose Pyramid
The purpose pyramid is one of the simplest and yet effective…


How to convince participants that gamification is a good thing
The first time I used a game in the Business English training…



Can a Slice of Pizza Make a Difference? – building alignment in service industries
All owners and managers dread hearing “I’m just here for…

