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Customer Service & Sales
Breaking the Ice with a New Colleague/Associate

Often in an international business environment, you will meet new colleagues or associates who you will be working with on a regular basis. In this quick tip you will see useful phrases for ‘breaking the ice’ with your new contacts.
Listen to some example conversations between new colleagues and associates.
Conversation one:
Conversation two:
Conversation three:
Conversation four:
Now look at the questions used for small talk encounters. Fill in the missing word from the option of three:
Refresh this page to try the quiz again
Typical small talk questions

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