Dealing with Customers on the Phone

First you will hear a telephone conversation between the Customer Service Department and a user. Pay attention to the phrases they use to describe and ask about the problem

Now read the sample email from the Customer Service Department. Can you complete the gaps with the correct word or phrase? You can use the phrases from the telephone conversation above to help you.

1. Dear User,

We have just _______ your email.

 
 
 

2. ____________ are bringing this error to our attention.

 
 
 

3. Your complaint _______________ attention.

 
 
 

4. As it will take some ___________ to discover the reason for the difficulty,

 
 
 

5. we ask you to let us have a few days to ___________ the matter.

 
 
 

6. We will ____________ a ticket so you will not be troubled further.

 
 
 

7. We will take all possible steps to ensure that this __________ does not happen again.

 
 
 

8. Feel free to use the reference number for future ___________.

 
 
 

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