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Telephoning
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Emails
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Socialising & Networking
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Customer Service & Sales
Dealing with Customers on the Phone

First you will hear a telephone conversation between the Customer Service Department and a user. Pay attention to the phrases they use to describe and ask about the problem
Now read the sample email from the Customer Service Department. Can you complete the gaps with the correct word or phrase? You can use the phrases from the telephone conversation above to help you.
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