Dealing with email Requests: Passing on Information

Finding the ideal words to inform others of situations when you are unable to help can be difficult. Staying informative, helpful and friendly is important to maintain good customer relations. Can you choose the best words to compete the email below?

1. Dear User,

We are _______ for your email.

 
 
 
 

2. _______________ , I am not able to assist with your request.

 
 
 
 

3. I will ________ it to my colleagues in your location.

 
 
 
 

4. They have the __________ rights

 
 
 
 

5. to make the changes you __________.

 
 
 
 

6. If you have not ________ the information in 7 days, please contact your local customer service department.

Best regards,
Central Service Department

 
 
 
 

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