
-
Telephoning
-
Emails
-
Socialising & Networking
-
Customer Service & Sales
Handling a Tech Support Call

If you work on a tech support line or hotline, asking the right questions as well as giving instructions is fundamental in order to have a successful call.
Listen to the audio below and try out the quiz.
Summary:
Here are some more useful questions to ask during a Tech call:
- Do you mean you’re having problems with…?
- Are you having trouble with…?
- Just to confirm, you’re trying to…?
- What kind of problem are you having?
- Could you explain the issue?
- May I help you with anything else?
- What happens when you try…?
- Which program is not responding?
- Could you help me understand…?



Leave a Reply
Want to join the discussion?Feel free to contribute!