Responding to Complaints

Many people in various fields need to respond to complaints from others while at work. But which steps are important to deal with complaints successfully? First, watch this video.

Elements of an apology

Select whether the suggestions below are mentioned (true) or not mentioned (false) in the quiz below.

1. Listen

 
 

2. Stay calm

 
 

3. Negotiate

 
 

4. Apologize

 
 

5. Take action

 
 

6. Escalate

 
 

7. Follow up

 
 

8. Give a reward

 
 

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