Socializing on the phone

Socializing plays an important role in building relationships with suppliers, customers and business partners in any business situation. It helps to ease into a business conversation in a friendly and personal manner.

Polish your telephone socializing skills and try the following activity below based around a phone conversation between two colleagues in a global advertising firm.

1.

Based on the conversation, Susan and Jack seem to:

 
 

2.

The language they use is:

 
 

3.

Jack said:

 
 

4.

The personal issue affecting Susan’s holiday plans is:

 
 

5.

The phrase Jack uses to change the topic from personal to business is:

 
 

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