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Telephoning
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Emails
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Socialising & Networking
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Customer Service & Sales
Starting a Telephone Call

Sometimes you may be in a situation where you have to make a phone call but are unsure how to begin the call. Listen to examples of the following four scenarios: a) established relationship with an existing partner b) looking for information but with no contact name. c) returning a missed call d) making a booking.
a) Established relationship with existing partner.
b) Looking for information.
c) Phoning back after a missed call.
d) Making a booking.
Now take a look at the quiz below and select the missing words to complete the phrases for starting a telephone call.
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