Starting a Telephone Call

Sometimes you may be in a situation where you have to make a phone call but are unsure how to begin the call. Listen to examples of the following four scenarios: a) established relationship with an existing partner b) looking for information but with no contact name. c) returning a missed call d) making a booking.

a) Established relationship with existing partner.

b) Looking for information.

c) Phoning back after a missed call.

d) Making a booking.

Now take a look at the quiz below and select the missing words to complete the phrases for starting a telephone call.

1. Hi Mark, ____ Sylvia Smith from…

 
 
 

2. How are you ____?

 
 
 

3. Not ___ bad, thanks.

 
 
 

4. I’m ____ about…

 
 
 

5. Hi there, ____ is Sylvia Smith from…

 
 
 

6. I’m looking for some information ____ a delivery…

 
 
 

7. Could you ____ me through to your logistics department please?

 
 
 

8. Sarah here, I ____ a call from Michael Bergman earlier, is he in the office?

 
 
 

9. Good afternoon, I’d ____ to make a booking for…

 
 
 

10. Could I ____ a room for Friday 1st of July please?

 
 
 

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