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Telephoning
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Emails
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Socialising & Networking
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Customer Service & Sales
Stating Dissatisfaction in Emails

It is common practice in an email to an outside associate to use polite language. Sometimes, you want the receiver to know that you are dissatisfied with a service, but you want to maintain a professional tone. Below is an email sent by a dissatisfied marketing manager to a provider of a sales brochure.
Choose the most business appropriate option for each gap in the email
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Hints
- Start with: I am looking for some clarification.
- You do not need to say that you are unhappy. This can be expressed with the tone of the email.
- Do not personalise the email. If ‘you’ is used too many times, it will feel like an attack.



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