Stating Dissatisfaction in Emails

It is common practice in an email to an outside associate to use polite language. Sometimes, you want the receiver to know that you are dissatisfied with a service, but you want to maintain a professional tone. Below is an email sent by a dissatisfied  marketing manager to a provider of a sales brochure.

Choose the most business appropriate option for each gap in the email

1. Dear Heidi,

Thank you for your response.________________________.

 
 
 

2. The design draft you sent  ________________ the rough draft I sent you.

 
 
 

3. __________________ what your proposal offers?

 
 
 

4. ____________________ what I requested.

 
 
 

5. _______________ during the phone call at the beginning of March, I would like a proposal for a higher budget, as well as a low budget option.

 
 
 

6. Furthermore there doesn’t appear to be enough details on the draft you sent. _____________send the subsequent drafts with all the details I requested.

 
 
 

7. ___________________the drafts as soon as possible.

I look forward to hearing from you.

Regards,

Veronika

 
 
 

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Hints

  1. Start with: I am looking for some clarification.
  2. You do not need to say that you are unhappy. This can be expressed with the tone of the email.
  3. Do not personalise the email. If ‘you’ is used too many times, it will feel like an attack.
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