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Understanding Problem Emails 2

Many people find it very difficult to understand the exact meaning of emails. Sometimes this happens because we cannot see the facial expressions or hear the emotions in the voice of the person who is writing the email.
However, certain phrases also help us to understand what the author might be feeling when they write the email. Have a look at the sample emails below and try to identify the author’s intended meaning for each email. Use the words in bold to help you identify if the action mentioned is considered a. optional (the reader may choose if they do this or not) , b. recommended (the author thinks this is something the reader should do) or c. mandatory (this is a requirement and the reader has no choice) by the email’s author.
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