70-20-10 Model: Building Listening Skills

What is it?

The 70-20-10 model reflects the increasing awareness that we learn by “doing” and not just by “knowing”. 70-20-10 reinforces a common-sense approach that we learn most of the knowledge, skills and behaviours we need to perform our jobs through actual experience and working alongside others – and not in the classroom. The model has its origins in the work of McCall, Eichinger and Lombardo from the Centre for Creative Leadership, and shows:

  • 70% Learning and development comes from experience (on-the-job)
  • 20% Learning and development through others (social learning)
  • 10% Learning and development through structured training

Watch the video below and check how many words you understood

 

Check your understanding by choosing the correct answer in the quiz below from sentences in the clip

1. “I’ve been working in the learning and development field for almost ________ now”

 
 
 

2. “A lot of people _________ learning with training,

 
 
 

3. “…but learning is much much ______ than that”

 
 
 

4. “We’ve gotta _________ from a mindset where we manage learning”

 
 
 

5. “Now we’re saying that __________they set up a place,..”

 
 
 

6. “….that’s not the _____picture”

 
 
 

7. “They have a _______ of _________,”

 
 
 

8. “…which really ________ them from others”

 
 
 

9. “The second thing is he’s (Nadal) an obsessive _____________”

 
 
 

10. “…and then think about how we __________ together that social and experiential learning..”

 
 
 

Refresh this page to try the quiz again

 


 

Further Learning

Read more about the 70-20-10 model in our blog post “Practical advice on implementing the 70-20-10 model”, or download the eBook.

 

Go to the eBook

 

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