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Managing others
- Useful Terms for Performance Reviews
- 70-20-10 Model: Building Listening Skills
- Giving Negative Feedback
- The DESC Model – Giving Feedback
- Giving Feedback
- GPD/ Appraisals
- Employee Satisfaction
- Managing High Performers- the Miles Davis Approach
- Communicating Difficult Decisions
- Delegating
- Interviewing Candidates for a Job
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Presentations
- 3 Elements of a Great Presentation
- Giving a Workshop Tour
- Giving Presentations
- Rule of “Three” in Presentations
- Do’s and Don’ts of Presentations
- Softening Language During Presentations
- Storytelling in business presentations
- Creating Effective Presentation Slides
- Making good presentations great
- How to End a Presentation
- Body Language for Presentations
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Meetings and Negotiations
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International Business
70-20-10 Model: Building Listening Skills

What is it?
The 70-20-10 model reflects the increasing awareness that we learn by “doing” and not just by “knowing”. 70-20-10 reinforces a common-sense approach that we learn most of the knowledge, skills and behaviours we need to perform our jobs through actual experience and working alongside others – and not in the classroom. The model has its origins in the work of McCall, Eichinger and Lombardo from the Centre for Creative Leadership, and shows:
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70% Learning and development comes from experience (on-the-job)
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20% Learning and development through others (social learning)
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10% Learning and development through structured training
Watch the video below and check how many words you understood
Check your understanding by choosing the correct answer in the quiz below from sentences in the clip
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Further Learning
Read more about the 70-20-10 model in our blog post “Practical advice on implementing the 70-20-10 model”, or download the eBook.





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