Communicating Difficult Decisions

Most people will be in the difficult situation of explaining or justifying an unpopular decision at some point in their career. Different people may try to explain these difficult decisions in different ways. Look at the chart below and compare the similarities and differences.

Listen to the recordings below and decide which method each speaker is using – justification, recommendation, suggestion or rejecting an idea. Use the phrases below to help you decide.

1.

What if we reassigned the tasks based on current capacity?”

 
 
 

2.

We don’t have enough staff and there is a hiring freeze at the moment.”

 
 
 

3.

Therefore, we strongly feel that the project deadline should be adjusted accordingly.”

 
 
 

4.

I’m here today to inform you that replacement is not possible.”

 
 
 

5.

Therefore, we cannot accept the suggestion to change the project deadline.”

 
 
 

6.

I recognize that this is not a popular decision, so I’d like to give you some background information about why this decision was made.”

 
 
 

Refresh this page to try the quiz again.

 

 

0 replies

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *