
-
Managing others
- Useful Terms for Performance Reviews
- 70-20-10 Model: Building Listening Skills
- Giving Negative Feedback
- The DESC Model – Giving Feedback
- Giving Feedback
- GPD/ Appraisals
- Employee Satisfaction
- Managing High Performers- the Miles Davis Approach
- Communicating Difficult Decisions
- Delegating
- Interviewing Candidates for a Job
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Presentations
- 3 Elements of a Great Presentation
- Giving a Workshop Tour
- Giving Presentations
- Rule of “Three” in Presentations
- Do’s and Don’ts of Presentations
- Softening Language During Presentations
- Storytelling in business presentations
- Creating Effective Presentation Slides
- Making good presentations great
- How to End a Presentation
- Body Language for Presentations
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Meetings and Negotiations
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International Business
Communicating Difficult Decisions

Most people will be in the difficult situation of explaining or justifying an unpopular decision at some point in their career. Different people may try to explain these difficult decisions in different ways. Look at the chart below and compare the similarities and differences.

Listen to the recordings below and decide which method each speaker is using – justification, recommendation, suggestion or rejecting an idea. Use the phrases below to help you decide.
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