
-
Managing others
- Useful Terms for Performance Reviews
- 70-20-10 Model: Building Listening Skills
- Giving Negative Feedback
- The DESC Model – Giving Feedback
- Giving Feedback
- GPD/ Appraisals
- Employee Satisfaction
- Managing High Performers- the Miles Davis Approach
- Communicating Difficult Decisions
- Delegating
- Interviewing Candidates for a Job
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Presentations
- 3 Elements of a Great Presentation
- Giving a Workshop Tour
- Giving Presentations
- Rule of “Three” in Presentations
- Do’s and Don’ts of Presentations
- Softening Language During Presentations
- Storytelling in business presentations
- Creating Effective Presentation Slides
- Making good presentations great
- How to End a Presentation
- Body Language for Presentations
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Meetings and Negotiations
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International Business
Employee Satisfaction

There are currently three billion people working on this planet, and only 40 percent of them say that they are happy at work.
In the video below Michael C. Bush shares his insights into what makes workers unhappy and how companies can benefit their bottom lines by fostering satisfaction.
Watch the video and say whether the statements in the quiz are true or false.
Key vocabulary:
Perks are special benefits that are given to people in their job e.g. a company car or mobile phone.
00:42: “It’s not about the perks. It’s all about how they’re treated by their leaders and by the people that they work with.”
If you hand something to someone, you pass it to them.
01:12: “To hand that trust to your employees to do whatever they think is right makes the employees feel great.”
Tenure is the period of time during which someone holds an important job.
02:13: “Employees want to be treated the same, regardless of their rank or their tenure or their age or their experience or their job category, compared to anyone else.”
If you show proficiency in something, you show ability or skill at it.
02:13: “They found that men and women working in the same job with the same level of proficiency were making different amounts of money.”
A humble person is not proud and does not believe that they are better than other people.
02:51: “being humble and always hunting and searching for the best idea possible — that’s what listening is.”
To say “the world is littered with those failures”, means those failures are very common
3:39: “Changing to be a better person — the world is littered with those failures.”




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