Employee Satisfaction

There are currently three billion people working on this planet, and only 40 percent of them say that they are happy at work.

In the video below Michael C. Bush shares his insights into what makes workers unhappy and how companies can benefit their bottom lines by fostering satisfaction.

Watch the video and say whether the statements in the quiz are true or false.

1. Organizations that have a lot of happy employees have twice the revenue growth, of organizations where that’s not true.

 
 

2. Trust and respect make employees happy.

 
 

3. Four Seasons Hotels has great customer service because they strictly control their employees.

 
 

4. Employees feeling that they’re being treated unfairly reduces trust faster than anything else.

 
 

5. The company Salesforce pay men and women with the same qualifications the same salary.

 
 

6. Making eye contact and repeating what the person says show that you are listening.

 

 
 

7. When people talk to you, they want to know if you considered what they said when you made a decision.

 

 
 

8. Becoming a better person is the best reason to change.

 

 
 

Please refresh this page to try the quiz again.

Key vocabulary:

Perks are special benefits that are given to people in their job e.g. a company car or mobile phone.

00:42: “It’s not about the perks. It’s all about how they’re treated by their leaders and by the people that they work with.”

If you hand something to someone, you pass it to them.

01:12: “To hand that trust to your employees to do whatever they think is right makes the employees feel great.”

Tenure is the period of time during which someone holds an important job.

02:13: “Employees want to be treated the same, regardless of their rank or their tenure or their age or their experience or their job category, compared to anyone else.”

If you show proficiency in something, you show ability or skill at it.

02:13: “They found that men and women working in the same job with the same level of proficiency were making different amounts of money.”

A humble person is not proud and does not believe that they are better than other people.

02:51: “being humble and always hunting and searching for the best idea possible — that’s what listening is.”

To say “the world is littered with those failures”, means those failures are very common

3:39: “Changing to be a better person — the world is littered with those failures.”

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