
-
Managing others
- Useful Terms for Performance Reviews
- 70-20-10 Model: Building Listening Skills
- Giving Negative Feedback
- The DESC Model – Giving Feedback
- Giving Feedback
- GPD/ Appraisals
- Employee Satisfaction
- Managing High Performers- the Miles Davis Approach
- Communicating Difficult Decisions
- Delegating
- Interviewing Candidates for a Job
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Presentations
- 3 Elements of a Great Presentation
- Giving a Workshop Tour
- Giving Presentations
- Rule of “Three” in Presentations
- Do’s and Don’ts of Presentations
- Softening Language During Presentations
- Storytelling in business presentations
- Creating Effective Presentation Slides
- Making good presentations great
- How to End a Presentation
- Body Language for Presentations
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Meetings and Negotiations
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International Business
Tips for Successful Negotiations

Negotiating in business is rarely easy. Although the aim of most negotiations is to come to a mutually acceptable agreement or solution, the process can be complicated by personalities, hierarchies and perceived power. In the dialogue below, Susan gives you some tips on how to ensure that your negotiations are a success.
Now that you have listened to Susan’s tips, try out the true or false quiz below to check your understanding:
Refresh this page to try the quiz again.
To ensure successful negotiations, remember to:
- Prepare well.
- Follow a positive win/win approach.
- Know your partner and the market.
- Leave out emotions and don’t lose your temper.
- Listen carefully.
- Deal with conflict.
- Have a ‘walk away’ plan.




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