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129 Suchergebnisse für: phrases

82

The business of apologizing

During my time working for a global IT helpdesk, I received more than fifty calls on an average day. We were the first point of contact for the client’s 110.000+ employees, who called us with questions about just about anything to do with IT.

83

Asking for feedback

I recently asked a colleague for some feedback following a presentation which I thought had been a bit shaky. ‘You did great’ was the reply, and the conversation moved on. Later on, when the warm glow of being told ‘well done’ had faded, I asked myself what I had actually learnt from that feedback and how would it help […]

84

When is praise an insult?

How praise gets delivered is also of importance to judgements of its sincerity. In some work cultures, being singled out for enthusiastic praise if front of a group would be gratifying to the person receiving it while cultures that use more restrained emotional styles might find expressive, public praise embarrassing and impersonal.

86

Understanding contracts and decoding legalese

It doesn’t matter what language or how well you know it, everything goes out the window when the lawyers start talking – especially when it comes to contracts. Legalese is the word we use to describe the special and complex language lawyers use in their profession.  Even for us native speakers, legalese can be a […]

87

Writing escalation emails: 8 tips to help you strike the right tone

As an InCorporate Trainer embedded in the purchasing department at a major player in the automotive industry, my job is to help participants deal with communication challenges. One of the biggest challenges my German purchasers struggle with is striking the right tone when communicating serious messages. We take concrete steps in training to move away […]

89

What comes first, the coffee or the meeting?

Dealing with different expectations in meetings Have you ever needed to discuss terms and conditions with international partners? You come in ready to get down to business as quickly as possible, only to discover that the others first want to have some small talk or a coffee before discussing business? You might think to yourself, […]

90

Working with Chinese colleagues and suppliers

Yes is one of the most simple words to understand in the English language. Or is it? Free Download Yes is generally perceived as a positive response, and when you’re asking for something in business it’s normally the answer you’re hoping for. My father thought this when he started an importing company in China. On […]

91

Common contract language decoded

Free Download I remember the first time I had to deal with a contract in German. I felt like I didn’t know what I was agreeing to and it made me really nervous. It seemed like the message was hidden behind complicated words which I didn’t truly understand. So when several of my participants who […]

92

Improve your business English by yourself

Free Download How can I improve my English when I’m not in the training room? I think that probably every one of my colleagues (including myself) has been asked that question more than once. The simple answer is: exposure. The more you expose yourself to the language you are learning (through films, conversations, books, apps, […]

96

Leading meetings in English

What makes leading a meeting in English so hard?   Relax – it’s all about the meeting, not you! When I’ve had to run meetings in Spanish or German, it took me a while to realize that it doesn’t help to worry about these questions. I quickly learned that the participants were actually interested in […]

97

Business English apps for busy people

Business English on the go Maybe you’re as serious as all of my clients about improving your business English – but like them, you have other priorities too! What it comes down to is that learning English takes a back seat when important deadlines loom. Half the time, you’re travelling and the other half, you’re […]

99

Building business relationships with the Chinese

One of the companies where I train recently opened a plant in China, so doing business with Chinese people has become a topic of great interest for a lot of the participants in my training program. Some of these participants recently had the chance to attend an intercultural training session that highlighted some of the […]

100

Brainstorming in English

Contributing ideas in English is a common problem for both native and non-native speakers of English. Brainstorming requires you to speak spontaneously and multi-task which can be both stressful and demanding – especially in a foreign language. Participants often have to listen to a lot of people speaking at the same time which can push […]