{"id":19021,"date":"2018-02-20T14:17:10","date_gmt":"2018-02-20T13:17:10","guid":{"rendered":"https:\/\/www.targettraining.eu\/item\/englisch-fur-kundendienstzentren-und-callcenter\/"},"modified":"2018-11-05T18:16:13","modified_gmt":"2018-11-05T17:16:13","slug":"englisch-fur-kundendienstzentren-und-callcenter","status":"publish","type":"portfolio","link":"https:\/\/www.targettraining.eu\/de\/item\/englisch-fur-kundendienstzentren-und-callcenter\/","title":{"rendered":"Englisch f\u00fcr Kundendienstzentren und Callcenter"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_section-1a66c176a10499412f65e3a4b635cba2\">\n.avia-section.av-av_section-1a66c176a10499412f65e3a4b635cba2{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2017\/06\/callcenter.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n.avia-section.av-av_section-1a66c176a10499412f65e3a4b635cba2 .av-section-color-overlay{\nopacity:0.8;\nbackground-color:#004372;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-av_section-1a66c176a10499412f65e3a4b635cba2 socket_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active av-minimum-height av-minimum-height-25 av-height-25  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='25' data-av_min_height_opt='25'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-19021'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-1deae294de86921cadf9622fb2da0879\">\n#top .hr.hr-invisible.av-av_hr-1deae294de86921cadf9622fb2da0879{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-av_hr-1deae294de86921cadf9622fb2da0879 hr-invisible  avia-builder-el-1  el_before_av_one_full  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-9497bbf8bff73ea4c6992cc17fa9ec36\">\n.flex_column.av-av_one_full-9497bbf8bff73ea4c6992cc17fa9ec36{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-9497bbf8bff73ea4c6992cc17fa9ec36 av_one_full  avia-builder-el-2  el_after_av_hr  avia-builder-el-last  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-av_textblock-2de302bf1aa3cf4c9157dbe6f50ac7eb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1>Englisch f\u00fcr Kundendienstzentren und Callcenter<\/h1>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_textblock-d2ac6347fc16d427c38ec59b0bb76333\">\n#top .av_textblock_section.av-av_textblock-d2ac6347fc16d427c38ec59b0bb76333 .avia_textblock{\nfont-size:25px;\n}\n<\/style>\n<section  class='av_textblock_section av-av_textblock-d2ac6347fc16d427c38ec59b0bb76333 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: left;\">Funktions- und branchenspezifisches Gesch\u00e4ftsenglisch<\/h2>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-av_section-d18d8c2c81d10022ebd21ffa95322c35 main_color avia-section-default avia-no-shadow  avia-builder-el-5  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-19021'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fourth-6126cab7d8fab8d08143dd2dacdf673c\">\n.flex_column.av-av_one_fourth-6126cab7d8fab8d08143dd2dacdf673c{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_fourth-6126cab7d8fab8d08143dd2dacdf673c av_one_fourth  avia-builder-el-6  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-4474f20d2389e2e5ecf918a02da5132e\">\n#top .hr.hr-invisible.av-av_hr-4474f20d2389e2e5ecf918a02da5132e{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-4474f20d2389e2e5ecf918a02da5132e hr-invisible  avia-builder-el-7  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_textblock-03bfb18ba9a806f7ce17ceeac4d75382\">\n#top .av_textblock_section.av-av_textblock-03bfb18ba9a806f7ce17ceeac4d75382 .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-av_textblock-03bfb18ba9a806f7ce17ceeac4d75382 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: right;\"><em>Technologischer Fortschritt und Globalisierung bewirken, dass Callcenter-Mitarbeiter zunehmend gefragt sind, effektive und kundenorientierte Unterst\u00fctzung auf Englisch zu leisten.<\/em><\/p>\n<\/div><\/section><br \/>\n<div id='avia-messagebox-' class='avia_message_box av_notification av-av_notification-0da0d926f52b7a3e44d71859cd311ce4 avia-color-blue avia-size-large avia-icon_select-no avia-border-solid  avia-builder-el-9  el_after_av_textblock  avia-builder-el-last ' ><div class=\"avia_message_box_content\"><p>Unsere funktions- und branchenspezifischen Trainingsl\u00f6sungen sind flexibel und k\u00f6nnen auf verschiedene Arten durchgef\u00fchrt werden.<\/p>\n<\/div><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-9c1d454dc06f7247226bc4e8f931daae\">\n.flex_column.av-av_one_half-9c1d454dc06f7247226bc4e8f931daae{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_half-9c1d454dc06f7247226bc4e8f931daae av_one_half  avia-builder-el-10  el_after_av_one_fourth  el_before_av_one_fourth  flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-jkb7mqky-b543bcf344ec215efeda664fb3878e44 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1>F\u00dcR WEN IST ES GEEIGNET?<\/h1>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-jkb7o32a-e7995fc2b69dfb84825a93909fe07883 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: left;\">Genau so, wie schlechte Qualit\u00e4t Kunden verschreckt und Gewinne einbrechen l\u00e4sst, kann hervorragende Kundenbetreuung den entscheidenden Unterschied auf den globalen Wettbewerbsm\u00e4rkten ausmachen. Unsere Trainingsl\u00f6sung \u201eEnglisch f\u00fcr Kundendienstzentren und Callcenter\u201c wurde so konzipiert, damit Sie lernen die erforderlichen sprachlichen und kommunikativen F\u00e4higkeiten, die Sie f\u00fcr Ihren Erfolg ben\u00f6tigen weiterzuentwickeln, zu \u00fcben und in Ihren Arbeitsalltag transferieren k\u00f6nnen.<\/p>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-jkb7r0h7-776697431fdac87720f759e1bcfcba0f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>Englisch f\u00fcr Kundendienstzentren und Callcenter: Top-Themen<\/h2>\n<ul>\n<li>Anrufe und Anfragen entgegennehmen<\/li>\n<li>Kommunikation im B2B und B2C<\/li>\n<li>Anwendung des RATER-Modells im Kundenkontakt<\/li>\n<li>Eintragung und Dokumentation von Anrufen und Handlungen<\/li>\n<li>Kundenerwartungen managen<\/li>\n<li>Aufdecken von Schl\u00fcsselinformationen durch gezielte Fragestellung<\/li>\n<li>Umgang mit unzufriedenen und verzweifelten Kunden<\/li>\n<li>Die M\u00f6glichkeiten in Beschwerden erkennen und nutzen<\/li>\n<li>Gespr\u00e4che steuern<\/li>\n<li>Explizite und implizite Botschaften raush\u00f6ren<\/li>\n<li>Probleme l\u00f6sen<\/li>\n<li>Unerw\u00fcnschte Nachrichten \u00fcbermitteln<\/li>\n<li>Sich entschuldigen<\/li>\n<li>Eskalations-Anrufe<\/li>\n<li>Die Kommunikation mit verschiedenen Support-Levels<\/li>\n<li>Kommunikationsmethoden vergleichen<\/li>\n<li>Die Nachricht an das genutzte Medium anpassen<\/li>\n<li>Effektive und effiziente Nutzung von E-Mails<\/li>\n<li>Professionelle Telefonie-Techniken entwickeln<\/li>\n<li>Training und Coaching anderer Mitarbeiter<\/li>\n<li>Anweisungen geben und Aufgaben stellen<\/li>\n<\/ul>\n<\/div><\/section><br \/>\n<\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fourth-9c1d454dc06f7247226bc4e8f931daae\">\n.flex_column.av-av_one_fourth-9c1d454dc06f7247226bc4e8f931daae{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_fourth-9c1d454dc06f7247226bc4e8f931daae av_one_fourth  avia-builder-el-15  el_after_av_one_half  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-8de63e53ea6951f7746ef20e8168ceaf\">\n#top .hr.hr-invisible.av-av_hr-8de63e53ea6951f7746ef20e8168ceaf{\nheight:75px;\n}\n<\/style>\n<div  class='hr av-av_hr-8de63e53ea6951f7746ef20e8168ceaf hr-invisible  avia-builder-el-16  el_before_av_codeblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<\/p><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3'  class='avia-section av-av_section-84b430bde95882bcaa9335acb0d59c34 alternate_color avia-section-default avia-no-border-styling  avia-builder-el-18  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-19021'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_textblock-052770414d53ae197e754445b42622c1\">\n#top .av_textblock_section.av-av_textblock-052770414d53ae197e754445b42622c1 .avia_textblock{\nfont-size:40px;\n}\n<\/style>\n<section  class='av_textblock_section av-av_textblock-052770414d53ae197e754445b42622c1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Was ist das richtige Konzept f\u00fcr Sie?<\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-av_textblock-396ddf1f42196ca838231e61a4602801 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Wir bieten eine Reihe von Trainingsl\u00f6sungen an, die spezifisch auf Ihre Bed\u00fcrfnisse zugeschnitten sind. Auf diesen Seiten erfahren Sie mehr.<\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-4474f20d2389e2e5ecf918a02da5132e\">\n#top .hr.hr-invisible.av-av_hr-4474f20d2389e2e5ecf918a02da5132e{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-4474f20d2389e2e5ecf918a02da5132e hr-invisible  avia-builder-el-21  el_after_av_textblock  el_before_av_masonry_entries  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div id='av-masonry-1' class='av-masonry av-jl4vp3tw-5122fe435d3440eba2309c0f2ae018f0 noHover av-fixed-size av-no-gap av-hover-overlay-active av-masonry-animation-active av-masonry-col-5 av-caption-on-hover-hide av-caption-style-overlay av-masonry-entries ' data-post_id=\"19021\"><div class=\"av-masonry-container isotope av-js-disabled\"><div class='av-masonry-entry isotope-item av-masonry-item-no-image '><\/div><a href=\"https:\/\/www.targettraining.eu\/de\/item\/blended-learning\/\"  id='av-masonry-1-item-15672' data-av-masonry-item='15672' class='av-masonry-entry isotope-item post-15672 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_entries-be-methods-tools-de portfolio_entries-blended-learning-de portfolio_entries-ict-de portfolio_entries-int-methods-tools-de portfolio_entries-methods-tools-de portfolio_entries-ss-methods-tools-de portfolio_entries-the-right-approach-de portfolio_entries-training-solutions-de  av-masonry-item-with-image' title=\"monitor\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"monitor\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2016\/08\/monitor-705x447.jpg)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Blended Learning<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/item\/masgeschneiderte-trainingslosungen\/\"  id='av-masonry-1-item-20265' data-av-masonry-item='20265' class='av-masonry-entry isotope-item post-20265 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_entries-be-training portfolio_entries-methods-tools-de portfolio_entries-ss-training-de portfolio_entries-the-right-approach-de portfolio_entries-training-solutions-de  av-masonry-item-with-image' title=\"notes\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"notes\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2018\/06\/notes-705x462.jpg)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Ma\u00dfgeschneiderte Trainingsl\u00f6sungen<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/item\/das-70-20-10-modell\/\"  id='av-masonry-1-item-20253' data-av-masonry-item='20253' class='av-masonry-entry isotope-item post-20253 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_entries-methods-tools-de portfolio_entries-the-right-approach-de  av-masonry-item-with-image' title=\"puzzle\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"puzzle\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2016\/11\/puzzle-705x496.jpg)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Das 70-20-10 Modell<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/item\/event-coaching\/\"  id='av-masonry-1-item-20173' data-av-masonry-item='20173' class='av-masonry-entry isotope-item post-20173 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_entries-be-training portfolio_entries-coaching-de portfolio_entries-ss-training-de portfolio_entries-the-right-approach-de portfolio_entries-training-solutions-de  av-masonry-item-with-image' title=\"present\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"present\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2017\/07\/present-705x399.jpg)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Event-Coaching<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/item\/hybrid-losungen\/\"  id='av-masonry-1-item-21816' data-av-masonry-item='21816' class='av-masonry-entry isotope-item post-21816 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_entries-hybrid-de portfolio_entries-seminars-de portfolio_entries-the-right-approach-de  av-masonry-item-with-image' title=\"solution of a maze\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"solution of a maze\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2016\/03\/Fotolia_103886461_M-705x509.jpg)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Hybrid-L\u00f6sungen<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><\/div><div class='av-masonry-pagination av-masonry-pagination-pagination'><nav class='pagination'><span class='pagination-meta'>Seite 1 von 2<\/span><span class='current'>1<\/span><a href='https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19021\/?avia-element-paging=2' class='inactive next_page' >2<\/a><\/nav>\n<\/div><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" 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av-av_two_third-9497bbf8bff73ea4c6992cc17fa9ec36 av_two_third  avia-builder-el-24  el_before_av_one_third  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-0688d0b0b6ed2f8b057db7a8270206df\">\n#top .hr.hr-invisible.av-av_hr-0688d0b0b6ed2f8b057db7a8270206df{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-0688d0b0b6ed2f8b057db7a8270206df hr-invisible  avia-builder-el-25  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-av_textblock-396ddf1f42196ca838231e61a4602801 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><blockquote>\n<p style=\"text-align: right;\">\u201c<em>Jeder Kunde ist eine einzigartige Pers\u00f6nlichkeit und deshalb ist es wichtig, dass Sie in der Lage sind, die Kommunikation mit ihm entsprechend anzupassen. Auf der anderen Seite wissen erfahrene Callcenter-Mitarbeiter, dass Gespr\u00e4che eine Struktur und einen Rhythmus haben. Unsere Aufgabe ist es, diese beiden Aspekte zusammenzuf\u00fchren und Ihnen dabei zu helfen, Ihre Aufgaben mit Selbstvertrauen auszuf\u00fchren.<\/em>\u201d<\/p>\n<p style=\"text-align: right;\"><strong>Brenda van Seters<\/strong><\/p>\n<\/blockquote>\n<h3><\/h3>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_third-9c1d454dc06f7247226bc4e8f931daae\">\n.flex_column.av-av_one_third-9c1d454dc06f7247226bc4e8f931daae{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_third-9c1d454dc06f7247226bc4e8f931daae av_one_third  avia-builder-el-27  el_after_av_two_third  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_image-9442254afb6d825dfe2d807034684975\">\n.avia-image-container.av-av_image-9442254afb6d825dfe2d807034684975 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-av_image-9442254afb6d825dfe2d807034684975 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-av_image-9442254afb6d825dfe2d807034684975 av-styling- avia-align-center  avia-builder-el-28  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='avia-img-lazy-loading-not- avia_image ' src=\"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2013\/08\/bvs1-e1397462040633-300x208.jpg\" alt='' title=''   itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_5'  class='avia-section av-av_section-915b33fd1d6006bfc684ade488387eaf main_color avia-section-default avia-no-border-styling  avia-builder-el-29  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-19021'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-av_textblock-0366cc7376be6c9e82a3e9cc8987b64f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center;\">Verwandte Themen<\/h1>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-0688d0b0b6ed2f8b057db7a8270206df\">\n#top .hr.hr-invisible.av-av_hr-0688d0b0b6ed2f8b057db7a8270206df{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-0688d0b0b6ed2f8b057db7a8270206df hr-invisible  avia-builder-el-31  el_after_av_textblock  el_before_av_masonry_entries  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div id='av-masonry-2' class='av-masonry av-jl4vpc4v-27852e20fcfd4e3e108225939f5f6810 noHover av-fixed-size av-no-gap av-hover-overlay-active av-masonry-animation-active av-masonry-col-5 av-caption-on-hover-hide av-caption-style-overlay av-masonry-entries ' data-post_id=\"19021\"><div class=\"av-masonry-container isotope av-js-disabled\"><div class='av-masonry-entry isotope-item av-masonry-item-no-image '><\/div><a href=\"https:\/\/www.targettraining.eu\/de\/item\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\/\"  id='av-masonry-2-item-19632' data-av-masonry-item='19632' class='av-masonry-entry isotope-item post-19632 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_entries-customer-service-de portfolio_entries-interpersonal-de portfolio_entries-seminars-de portfolio_entries-ss-training-de  av-masonry-item-with-image' title=\"sales customer service lp\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"sales customer service lp\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2025\/05\/sales-customer-service-lp-705x470.png)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Erfolgreiche Kommunikation f\u00fcr Kundendienstmitarbeiter<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/item\/englisch-fur-kundendienstzentren-und-callcenter\/\"  id='av-masonry-2-item-19021' data-av-masonry-item='19021' class='av-masonry-entry isotope-item post-19021 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_entries-be-training portfolio_entries-communication-de portfolio_entries-customer-service-de  av-masonry-item-with-image' title=\"englishcallcenter\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"englishcallcenter\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2017\/07\/englishcallcenter-705x362.png)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Englisch f\u00fcr Kundendienstzentren und Callcenter<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/item\/kundenservice\/\"  id='av-masonry-2-item-20737' data-av-masonry-item='20737' class='av-masonry-entry isotope-item post-20737 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_entries-customer-service-de portfolio_entries-interpersonal-de portfolio_entries-ss-training-de  av-masonry-item-with-image' title=\"customer service\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"customer service\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2017\/05\/customer-service-705x502.png)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Durch Kundenservice den Unterschied machen<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><\/div><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_section-9a0e70686204326d54f4f20af4163d19\">\n.avia-section.av-av_section-9a0e70686204326d54f4f20af4163d19{\nbackground-color:#004270;\nbackground-image:unset;\n}\n.avia-section.av-av_section-9a0e70686204326d54f4f20af4163d19 .av-extra-border-element .av-extra-border-inner{\nbackground-color:#004270;\n}\n<\/style>\n<div id='av_section_6'  class='avia-section av-av_section-9a0e70686204326d54f4f20af4163d19 alternate_color avia-section-default avia-no-border-styling  avia-builder-el-33  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll av-arrow-down-section container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-19021'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-av_textblock-0366cc7376be6c9e82a3e9cc8987b64f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center;\">Aus unserem Blog<\/h1>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-0688d0b0b6ed2f8b057db7a8270206df\">\n#top .hr.hr-invisible.av-av_hr-0688d0b0b6ed2f8b057db7a8270206df{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-0688d0b0b6ed2f8b057db7a8270206df hr-invisible  avia-builder-el-35  el_after_av_textblock  el_before_av_masonry_entries  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div id='av-masonry-3' class='av-masonry av-jlhxtssu-fc3155890feacc07b52457bd7ca6e814 noHover av-fixed-size av-no-gap av-hover-overlay-active av-masonry-animation-active av-masonry-col-5 av-caption-on-hover-hide av-caption-style-overlay av-masonry-entries ' data-post_id=\"19021\"><div class=\"av-masonry-container isotope av-js-disabled\"><div class='av-masonry-entry isotope-item av-masonry-item-no-image '><\/div><a href=\"https:\/\/www.targettraining.eu\/de\/elvis-statistiken-und-virtuelle-teams\/\"  id='av-masonry-3-item-21772' data-av-masonry-item='21772' class='av-masonry-entry isotope-item post-21772 post type-post status-publish format-standard hentry category-hybrid-solutions-de category-intercultural-2-de category-soft-skills  av-masonry-item-no-image' title=\"Elvis, Statistiken und virtuelle Teams\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Elvis, Statistiken und virtuelle Teams<\/h3><span class='av-masonry-date meta-color updated'>1. Juni 2018<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>von Scott Levey<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/the-why-when-where-who-what-and-how-of-the-meeting-agenda\/\"  id='av-masonry-3-item-28866' data-av-masonry-item='28866' class='av-masonry-entry isotope-item post-28866 post type-post status-publish format-standard has-post-thumbnail hentry category-soft-skills-pathway tag-meetings tag-methods-and-tools  av-masonry-item-with-image' title=\"meetings practice\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"meetings practice\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2019\/02\/meetings-practice-705x420.jpg)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >The why, when, where, who, what and how of the meeting agenda<\/h3><span class='av-masonry-date meta-color updated'>9. April 2019<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>von Guest Author<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/requesting-information-people-dont-want-share\/\"  id='av-masonry-3-item-14565' data-av-masonry-item='14565' class='av-masonry-entry isotope-item post-14565 post type-post status-publish format-standard has-post-thumbnail hentry category-business-english category-soft-skills-pathway tag-emailing  av-masonry-item-with-image' title=\"Concept of sending e-mails\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"Concept of sending e-mails\"   alt=\"sending emails\"  data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2015\/05\/Fotolia_80260547_L-705x367.jpg)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Requesting information when people don\u2019t want to share it<\/h3><span class='av-masonry-date meta-color updated'>21. Juli 2016<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>von Guest Author<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/hrd-dept-head-view-on-training\/\"  id='av-masonry-3-item-8491' data-av-masonry-item='8491' class='av-masonry-entry isotope-item post-8491 post type-post status-publish format-standard has-post-thumbnail hentry category-soft-skills-pathway tag-methods-and-tools  av-masonry-item-with-image' title=\"HRD\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"HRD\"   alt=\"target training\"  data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2013\/08\/innovation-e1395564763148.jpg)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >3 Questions for an HRD Leader on training<\/h3><span class='av-masonry-date meta-color updated'>24. M\u00e4rz 2014<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>von Martin Wheeler<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/presentations-the-4rs\/\"  id='av-masonry-3-item-1194' data-av-masonry-item='1194' class='av-masonry-entry isotope-item post-1194 post type-post status-publish format-standard hentry category-soft-skills-pathway tag-presenting  av-masonry-item-no-image' title=\"Presentations: The 4Rs\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Presentations: The 4Rs<\/h3><span class='av-masonry-date meta-color updated'>27. Mai 2013<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>von Scott Levey<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><\/div><div class='av-masonry-pagination av-masonry-pagination-pagination'><nav class='pagination'><span class='pagination-meta'>Seite 1 von 60<\/span><span class='current'>1<\/span><a href='https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19021\/?avia-element-paging=2' class='inactive next_page' >2<\/a><a href='https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19021\/?avia-element-paging=3' class='inactive' >3<\/a><a href='https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19021\/?avia-element-paging=2'>&rsaquo;<\/a><a href='https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19021\/?avia-element-paging=60'>&raquo;<\/a><\/nav>\n<\/div><\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":41605,"comment_status":"open","ping_status":"closed","template":"","tags":[],"portfolio_entries":[284,364,282],"class_list":["post-19021","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","portfolio_entries-be-training","portfolio_entries-communication-de","portfolio_entries-customer-service-de"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Englisch f\u00fcr Kundendienstzentren und Callcenter | Target Training GmbH<\/title>\n<meta name=\"description\" content=\"\u201eEnglisch f\u00fcr Kundendienstzentren und Callcenter\u201c vermittelt die erforderlichen sprachlichen &amp; kommunikativen F\u00e4higkeiten, um im Beruf erfolgreich zu sein.\" 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