{"id":19632,"date":"2018-03-26T11:01:38","date_gmt":"2018-03-26T09:01:38","guid":{"rendered":"https:\/\/www.targettraining.eu\/item\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\/"},"modified":"2019-02-11T19:48:39","modified_gmt":"2019-02-11T18:48:39","slug":"erfolgreiche-kommunikation-fur-kundendienstmitarbeiter","status":"publish","type":"portfolio","link":"https:\/\/www.targettraining.eu\/de\/item\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\/","title":{"rendered":"Erfolgreiche Kommunikation f\u00fcr Kundendienstmitarbeiter"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_section-9624eb82e44e30f51f15d3bcefb87fef\">\n.avia-section.av-av_section-9624eb82e44e30f51f15d3bcefb87fef{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2016\/09\/servicedeskprofessionals2.jpg);\nbackground-position:50% 0%;\nbackground-attachment:scroll;\n}\n.avia-section.av-av_section-9624eb82e44e30f51f15d3bcefb87fef .av-section-color-overlay{\nopacity:0.8;\nbackground-color:#001e34;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-av_section-9624eb82e44e30f51f15d3bcefb87fef socket_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active av-minimum-height av-minimum-height-25 av-height-25  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='25' data-av_min_height_opt='25'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-19632'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68\">\n#top .hr.hr-invisible.av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68 hr-invisible  avia-builder-el-1  el_before_av_one_full  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-9497bbf8bff73ea4c6992cc17fa9ec36\">\n.flex_column.av-av_one_full-9497bbf8bff73ea4c6992cc17fa9ec36{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-9497bbf8bff73ea4c6992cc17fa9ec36 av_one_full  avia-builder-el-2  el_after_av_hr  el_before_av_hr  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-av_textblock-396ddf1f42196ca838231e61a4602801 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: left;\">Erfolgreiche Kommunikation f\u00fcr Kundendienstmitarbeiter<\/h1>\n<h2>Soziale Kompentenz<\/h2>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68\">\n#top .hr.hr-invisible.av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68 hr-invisible  avia-builder-el-4  el_after_av_one_full  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-av_section-d18d8c2c81d10022ebd21ffa95322c35 main_color avia-section-default avia-no-shadow  avia-builder-el-5  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-19632'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fourth-9497bbf8bff73ea4c6992cc17fa9ec36\">\n.flex_column.av-av_one_fourth-9497bbf8bff73ea4c6992cc17fa9ec36{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_fourth-9497bbf8bff73ea4c6992cc17fa9ec36 av_one_fourth  avia-builder-el-6  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-0688d0b0b6ed2f8b057db7a8270206df\">\n#top .hr.hr-invisible.av-av_hr-0688d0b0b6ed2f8b057db7a8270206df{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-0688d0b0b6ed2f8b057db7a8270206df hr-invisible  avia-builder-el-7  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkbaikvw-279c81c9181f31bb0285d005f6adb77c\">\n#top .av_textblock_section.av-jkbaikvw-279c81c9181f31bb0285d005f6adb77c .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-jkbaikvw-279c81c9181f31bb0285d005f6adb77c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: right;\"><em>Letztlich geht es bei erfolgreicher Kundenkommunikation um den Aufbau von Beziehungen, genau daf\u00fcr bietet Ihnen dieses Seminar konkrete Hilfestellung und greifbaren Mehrwehrt.<br \/>\n<\/em><\/p>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-jrqbrcv6-38dcdb9a6d64254287eda3cc36e47462 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: right;\">Bewertung<\/h2>\n<p><img decoding=\"async\" class=\"wp-image-13361 size-full alignright lazyload\" data-src=\"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2016\/01\/imageedit_1_6747996654.gif\" alt=\"imageedit_1_6747996654\" width=\"114\" height=\"22\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 114px; --smush-placeholder-aspect-ratio: 114\/22;\" \/><\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-0aa7055fe62c3622faec82866afbaeb2\">\n.flex_column.av-av_one_half-0aa7055fe62c3622faec82866afbaeb2{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_half-0aa7055fe62c3622faec82866afbaeb2 av_one_half  avia-builder-el-10  el_after_av_one_fourth  el_before_av_one_fourth  flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-jkbaiau7-fba513a4f33400fc5840c603bef531bc '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: left;\">F\u00dcR WEN IST ES GEEIGNET?<\/h1>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-jkbakbbd-27f62cdcf51856edcd61e3f57decf47d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: left;\">Eines Ihrer Ziele als Kundendienstmitarbeiter ist es, eine positive Beziehung zu Ihren Kunden aufzubauen. Darum ist die Kommunikationsf\u00e4higkeit ein elementarer Bestandteil im Kundenservice. Erfolgreiche Kundenkommunikation bedeutet aktives Zuh\u00f6ren, Kundenerwartungen managen, Nachrichten entschl\u00fcsseln, mit Emotionen richtig umgehen, verhandeln, beeinflussen uvm.. Dieses Seminar richtet sich an alle Kundendienstmitarbeiter, die ihre Kundenkommunikation verbessern und dadurch einen besseren Kundenservice leisten wollen.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68\">\n#top .hr.hr-invisible.av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68 hr-invisible  avia-builder-el-13  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-jkbakvy9-1d1a30d9b41431185124867a758e4671 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: left;\"><span style=\"color: #000000;\">Bis zum Abschluss dieses Trainings werden Sie:<\/span><\/h2>\n<ul>\n<li>Die wichtigsten Kommunikationstechniken erlernt und mit Ihren in Einklang gebracht<\/li>\n<li>Neue Herangehensweisen in der kundenorientierten Kommunikation betrachtet<\/li>\n<li>Den Einflusswert effektiver Kommunikation nach CSAT Kriterien begriffen<\/li>\n<li>Herausforderungen unterschiedlicher Kulturen und deren Einfluss auf Kommunikation erkannt und sch\u00e4tzen gelernt<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fourth-0aa7055fe62c3622faec82866afbaeb2\">\n.flex_column.av-av_one_fourth-0aa7055fe62c3622faec82866afbaeb2{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_fourth-0aa7055fe62c3622faec82866afbaeb2 av_one_fourth  avia-builder-el-15  el_after_av_one_half  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-0688d0b0b6ed2f8b057db7a8270206df\">\n#top .hr.hr-invisible.av-av_hr-0688d0b0b6ed2f8b057db7a8270206df{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-0688d0b0b6ed2f8b057db7a8270206df hr-invisible  avia-builder-el-16  el_before_av_codeblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_section-48cd0f1fd19e4333b9e8668c7dfc2dc5\">\n.avia-section.av-av_section-48cd0f1fd19e4333b9e8668c7dfc2dc5{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2016\/09\/Fotolia_92947907_M.jpg);\nbackground-position:50% 50%;\nbackground-attachment:fixed;\n}\n.avia-section.av-av_section-48cd0f1fd19e4333b9e8668c7dfc2dc5 .av-section-color-overlay{\nopacity:0.9;\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-av_section-48cd0f1fd19e4333b9e8668c7dfc2dc5 main_color avia-section-default avia-no-border-styling  avia-builder-el-18  el_after_av_section  el_before_av_section  avia-full-stretch avia-bg-style-fixed av-section-color-overlay-active container_wrap fullsize'  data-section-bg-repeat='stretch'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-19632'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68\">\n#top .hr.hr-invisible.av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68 hr-invisible  avia-builder-el-19  el_before_av_two_fifth  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_two_fifth-9497bbf8bff73ea4c6992cc17fa9ec36\">\n.flex_column.av-av_two_fifth-9497bbf8bff73ea4c6992cc17fa9ec36{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_two_fifth-9497bbf8bff73ea4c6992cc17fa9ec36 av_two_fifth  avia-builder-el-20  el_after_av_hr  el_before_av_three_fifth  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_textblock-2c4666f3ab4f7ce91aecfa132518884d\">\n#top .av_textblock_section.av-av_textblock-2c4666f3ab4f7ce91aecfa132518884d .avia_textblock{\nfont-size:40px;\n}\n<\/style>\n<section  class='av_textblock_section av-av_textblock-2c4666f3ab4f7ce91aecfa132518884d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: right;\">WELCHE THEMEN WERDEN BEHANDELT?<\/h1>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_three_fifth-9c1d454dc06f7247226bc4e8f931daae\">\n.flex_column.av-av_three_fifth-9c1d454dc06f7247226bc4e8f931daae{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_three_fifth-9c1d454dc06f7247226bc4e8f931daae av_three_fifth  avia-builder-el-22  el_after_av_two_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-jkbalj9e-8f1dfc562ca76e84b8a87eeeb91ae7ba '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><ul>\n<li>Klar auf Kundenbed\u00fcrfnisse und -erwartungen reagieren<\/li>\n<li>Kommunikation nach dem RATER-Modell als Konzept f\u00fcr Verhalten und Sprache<\/li>\n<li>Die 3 Dimensionen des Kundendienstes in Ihrer Kommunikation anwenden<\/li>\n<li>Zuh\u00f6ren um zu lernen und lernen zuzuh\u00f6ren<\/li>\n<li>Den Wert von Beschwerden verstehen<\/li>\n<li>Reagieren auf \u201cemotionale\u201d Kunden<\/li>\n<li>Service-Breakdowns erkennen und bearbeiten<\/li>\n<li>Die Einbindung bew\u00e4hrter Umgangsformen in Ihre Kundenkommunikation<\/li>\n<li>Konfliktmanagement mittels Probleml\u00f6sung und Verhandlung<\/li>\n<li>Den Kunden st\u00e4rken<\/li>\n<li>Kundenzufriedenheit und -treue aufbauen<\/li>\n<\/ul>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68\">\n#top .hr.hr-invisible.av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68 hr-invisible  avia-builder-el-24  el_after_av_textblock  el_before_av_codeblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<\/p><\/div>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div><div id='av_section_4'  class='avia-section av-av_section-84b430bde95882bcaa9335acb0d59c34 alternate_color avia-section-default avia-no-border-styling  avia-builder-el-26  el_after_av_section  el_before_av_one_full  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-19632'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-av_textblock-396ddf1f42196ca838231e61a4602801 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center;\">Verwandte Themen<\/h1>\n<\/div><\/section>\n<div id='av-masonry-1' class='av-masonry av-jl4uhvsv-fe7d372f16e423a4fe0df9cffe68924d noHover av-fixed-size av-no-gap av-hover-overlay-active av-masonry-animation-active av-masonry-col-5 av-caption-on-hover-hide av-caption-style-overlay av-masonry-entries ' data-post_id=\"19632\"><div class=\"av-masonry-container isotope av-js-disabled\"><div class='av-masonry-entry isotope-item av-masonry-item-no-image '><\/div><a href=\"https:\/\/www.targettraining.eu\/de\/item\/in-beziehungen-investieren\/\"  id='av-masonry-1-item-16377' data-av-masonry-item='16377' class='av-masonry-entry isotope-item post-16377 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_entries-interpersonal-de portfolio_entries-networking-de portfolio_entries-soft-skills-de  av-masonry-item-with-image' title=\"3D Rendering puzzle concept of unity and teamwork\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"3D Rendering puzzle concept of unity and teamwork\"  data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2017\/04\/Fotolia_120841726_M-705x529.jpg)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >In Beziehungen investieren<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/item\/meetings-und-workshops-leiten\/\"  id='av-masonry-1-item-20727' data-av-masonry-item='20727' class='av-masonry-entry isotope-item post-20727 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_entries-be-training portfolio_entries-facilitation-de portfolio_entries-interpersonal-de portfolio_entries-meetings-de portfolio_entries-ss-training-de  av-masonry-item-with-image' title=\"facilitating workshops\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"facilitating workshops\"  data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2017\/05\/facilitating-workshops-705x492.png)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Meetings und Workshops leiten<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/item\/der-aufstieg-vom-spezialisten-zum-berater\/\"  id='av-masonry-1-item-19562' data-av-masonry-item='19562' class='av-masonry-entry isotope-item post-19562 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_entries-interpersonal-de portfolio_entries-projects-de portfolio_entries-teams-de  av-masonry-item-with-image' title=\"specialist to consultant\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"specialist to consultant\"  data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2017\/12\/specialist-to-consultant-705x469.png)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Der Aufstieg vom Spezialisten zum Berater<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/item\/interne-pruefer\/\"  id='av-masonry-1-item-16368' data-av-masonry-item='16368' class='av-masonry-entry isotope-item post-16368 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_entries-audits-de portfolio_entries-interpersonal-de  av-masonry-item-with-image' title=\"bannernew4\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"bannernew4\"  data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2014\/06\/bannernew4-705x196.jpg)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Erfolgreiche Kommunikation f\u00fcr Interne Pr\u00fcfer<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/item\/gespraechsfuehrung\/\"  id='av-masonry-1-item-19638' data-av-masonry-item='19638' class='av-masonry-entry isotope-item post-19638 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_entries-interpersonal-de portfolio_entries-sales-de-2 portfolio_entries-sales-de portfolio_entries-ss-training-de  av-masonry-item-with-image' title=\"interviwing skills for business dev\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"interviwing skills for business dev\"  data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2017\/12\/interviwing-skills-for-business-dev-705x383.png)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Gespr\u00e4chsf\u00fchrung f\u00fcr Mitarbeiter in Verkauf,  Marketing und Business Development<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><\/div><div class='av-masonry-pagination av-masonry-pagination-pagination'><nav class='pagination'><span class='pagination-meta'>Seite 1 von 7<\/span><span class='current'>1<\/span><a href='https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19632\/?avia-element-paging=2' class='inactive next_page' >2<\/a><a href='https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19632\/?avia-element-paging=3' class='inactive' >3<\/a><a href='https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19632\/?avia-element-paging=2'>&rsaquo;<\/a><a href='https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19632\/?avia-element-paging=7'>&raquo;<\/a><\/nav>\n<\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_4'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-19632'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c\">\n.flex_column.av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c av_one_full  avia-builder-el-29  el_after_av_section  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-av_textblock-0366cc7376be6c9e82a3e9cc8987b64f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center;\">Aus unserem Blog<\/h1>\n<\/div><\/section><br \/>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":41228,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"tags":[],"hubs":[],"portfolio_entries":[282,276,349,351],"class_list":["post-19632","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","portfolio_entries-customer-service-de","portfolio_entries-interpersonal-de","portfolio_entries-seminars-de","portfolio_entries-ss-training-de"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Erfolgreiche Kommunikation f\u00fcr Kundendienstmitarbeiter | Target Training GmbH<\/title>\n<meta name=\"description\" content=\"&quot;Kommunikation f\u00fcr Kundendienstmitarbeiter&quot; richtet sich an alle Mitarbeiter, die ihre Kundenkommunikation und den Kunenservice verbessern wollen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.targettraining.eu\/de\/item\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Erfolgreiche Kommunikation f\u00fcr Kundendienstmitarbeiter | Target Training GmbH\" \/>\n<meta property=\"og:description\" content=\"&quot;Kommunikation f\u00fcr Kundendienstmitarbeiter&quot; richtet sich an alle Mitarbeiter, die ihre Kundenkommunikation und den Kunenservice verbessern wollen.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.targettraining.eu\/de\/item\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\/\" \/>\n<meta property=\"og:site_name\" content=\"Target Training GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TargetTrainingGmbh\" \/>\n<meta property=\"article:modified_time\" content=\"2019-02-11T18:48:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2020\/04\/office-product.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1496\" \/>\n\t<meta property=\"og:image:height\" content=\"956\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"8\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.targettraining.eu\\\/de\\\/item\\\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\\\/\",\"url\":\"https:\\\/\\\/www.targettraining.eu\\\/de\\\/item\\\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\\\/\",\"name\":\"Erfolgreiche Kommunikation f\u00fcr Kundendienstmitarbeiter | Target Training GmbH\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.targettraining.eu\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.targettraining.eu\\\/de\\\/item\\\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.targettraining.eu\\\/de\\\/item\\\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.targettraining.eu\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/sales-customer-service-lp.png\",\"datePublished\":\"2018-03-26T09:01:38+00:00\",\"dateModified\":\"2019-02-11T18:48:39+00:00\",\"description\":\"\\\"Kommunikation f\u00fcr Kundendienstmitarbeiter\\\" richtet sich an alle Mitarbeiter, die ihre Kundenkommunikation und den Kunenservice verbessern wollen.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.targettraining.eu\\\/de\\\/item\\\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\\\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.targettraining.eu\\\/de\\\/item\\\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.targettraining.eu\\\/de\\\/item\\\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.targettraining.eu\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/sales-customer-service-lp.png\",\"contentUrl\":\"https:\\\/\\\/www.targettraining.eu\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/sales-customer-service-lp.png\",\"width\":849,\"height\":566},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.targettraining.eu\\\/de\\\/item\\\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.targettraining.eu\\\/de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Erfolgreiche Kommunikation f\u00fcr Kundendienstmitarbeiter\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.targettraining.eu\\\/#website\",\"url\":\"https:\\\/\\\/www.targettraining.eu\\\/\",\"name\":\"Target Training GmbH\",\"description\":\"Training you to succeed globally\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.targettraining.eu\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.targettraining.eu\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.targettraining.eu\\\/#organization\",\"name\":\"Target Training GmbH\",\"url\":\"https:\\\/\\\/www.targettraining.eu\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.targettraining.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.targettraining.eu\\\/wp-content\\\/uploads\\\/2013\\\/04\\\/WP-logo2.png\",\"contentUrl\":\"https:\\\/\\\/www.targettraining.eu\\\/wp-content\\\/uploads\\\/2013\\\/04\\\/WP-logo2.png\",\"width\":103,\"height\":32,\"caption\":\"Target Training GmbH\"},\"image\":{\"@id\":\"https:\\\/\\\/www.targettraining.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/TargetTrainingGmbh\",\"https:\\\/\\\/x.com\\\/TargetTrains\",\"https:\\\/\\\/www.youtube.com\\\/c\\\/TargettrainingEugmbh\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Erfolgreiche Kommunikation f\u00fcr Kundendienstmitarbeiter | Target Training GmbH","description":"\"Kommunikation f\u00fcr Kundendienstmitarbeiter\" richtet sich an alle Mitarbeiter, die ihre Kundenkommunikation und den Kunenservice verbessern wollen.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.targettraining.eu\/de\/item\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\/","og_locale":"de_DE","og_type":"article","og_title":"Erfolgreiche Kommunikation f\u00fcr Kundendienstmitarbeiter | Target Training GmbH","og_description":"\"Kommunikation f\u00fcr Kundendienstmitarbeiter\" richtet sich an alle Mitarbeiter, die ihre Kundenkommunikation und den Kunenservice verbessern wollen.","og_url":"https:\/\/www.targettraining.eu\/de\/item\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\/","og_site_name":"Target Training GmbH","article_publisher":"https:\/\/www.facebook.com\/TargetTrainingGmbh","article_modified_time":"2019-02-11T18:48:39+00:00","og_image":[{"width":1496,"height":956,"url":"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2020\/04\/office-product.jpg","type":"image\/jpeg"}],"twitter_misc":{"Gesch\u00e4tzte Lesezeit":"8\u00a0Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.targettraining.eu\/de\/item\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\/","url":"https:\/\/www.targettraining.eu\/de\/item\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\/","name":"Erfolgreiche Kommunikation f\u00fcr Kundendienstmitarbeiter | Target Training GmbH","isPartOf":{"@id":"https:\/\/www.targettraining.eu\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.targettraining.eu\/de\/item\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\/#primaryimage"},"image":{"@id":"https:\/\/www.targettraining.eu\/de\/item\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\/#primaryimage"},"thumbnailUrl":"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2025\/05\/sales-customer-service-lp.png","datePublished":"2018-03-26T09:01:38+00:00","dateModified":"2019-02-11T18:48:39+00:00","description":"\"Kommunikation f\u00fcr Kundendienstmitarbeiter\" richtet sich an alle Mitarbeiter, die ihre Kundenkommunikation und den Kunenservice verbessern wollen.","breadcrumb":{"@id":"https:\/\/www.targettraining.eu\/de\/item\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.targettraining.eu\/de\/item\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.targettraining.eu\/de\/item\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\/#primaryimage","url":"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2025\/05\/sales-customer-service-lp.png","contentUrl":"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2025\/05\/sales-customer-service-lp.png","width":849,"height":566},{"@type":"BreadcrumbList","@id":"https:\/\/www.targettraining.eu\/de\/item\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.targettraining.eu\/de\/"},{"@type":"ListItem","position":2,"name":"Erfolgreiche Kommunikation f\u00fcr Kundendienstmitarbeiter"}]},{"@type":"WebSite","@id":"https:\/\/www.targettraining.eu\/#website","url":"https:\/\/www.targettraining.eu\/","name":"Target Training GmbH","description":"Training you to succeed globally","publisher":{"@id":"https:\/\/www.targettraining.eu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.targettraining.eu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/www.targettraining.eu\/#organization","name":"Target Training GmbH","url":"https:\/\/www.targettraining.eu\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.targettraining.eu\/#\/schema\/logo\/image\/","url":"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2013\/04\/WP-logo2.png","contentUrl":"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2013\/04\/WP-logo2.png","width":103,"height":32,"caption":"Target Training GmbH"},"image":{"@id":"https:\/\/www.targettraining.eu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/TargetTrainingGmbh","https:\/\/x.com\/TargetTrains","https:\/\/www.youtube.com\/c\/TargettrainingEugmbh"]}]}},"_links":{"self":[{"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/comments?post=19632"}],"version-history":[{"count":0,"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19632\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/media\/41228"}],"wp:attachment":[{"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/media?parent=19632"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/tags?post=19632"},{"taxonomy":"hubs","embeddable":true,"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/hubs?post=19632"},{"taxonomy":"portfolio_entries","embeddable":true,"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio_entries?post=19632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}