{"id":19632,"date":"2018-03-26T11:01:38","date_gmt":"2018-03-26T09:01:38","guid":{"rendered":"https:\/\/www.targettraining.eu\/item\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\/"},"modified":"2019-02-11T19:48:39","modified_gmt":"2019-02-11T18:48:39","slug":"erfolgreiche-kommunikation-fur-kundendienstmitarbeiter","status":"publish","type":"portfolio","link":"https:\/\/www.targettraining.eu\/de\/item\/erfolgreiche-kommunikation-fur-kundendienstmitarbeiter\/","title":{"rendered":"Erfolgreiche Kommunikation f\u00fcr Kundendienstmitarbeiter"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_section-9624eb82e44e30f51f15d3bcefb87fef\">\n.avia-section.av-av_section-9624eb82e44e30f51f15d3bcefb87fef{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2016\/09\/servicedeskprofessionals2.jpg);\nbackground-position:50% 0%;\nbackground-attachment:scroll;\n}\n.avia-section.av-av_section-9624eb82e44e30f51f15d3bcefb87fef .av-section-color-overlay{\nopacity:0.8;\nbackground-color:#001e34;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-av_section-9624eb82e44e30f51f15d3bcefb87fef socket_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active av-minimum-height av-minimum-height-25 av-height-25  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='25' data-av_min_height_opt='25'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-19632'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68\">\n#top .hr.hr-invisible.av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68 hr-invisible  avia-builder-el-1  el_before_av_one_full  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-9497bbf8bff73ea4c6992cc17fa9ec36\">\n.flex_column.av-av_one_full-9497bbf8bff73ea4c6992cc17fa9ec36{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-9497bbf8bff73ea4c6992cc17fa9ec36 av_one_full  avia-builder-el-2  el_after_av_hr  el_before_av_hr  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-av_textblock-396ddf1f42196ca838231e61a4602801 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: left;\">Erfolgreiche Kommunikation f\u00fcr Kundendienstmitarbeiter<\/h1>\n<h2>Soziale Kompentenz<\/h2>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68\">\n#top .hr.hr-invisible.av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68 hr-invisible  avia-builder-el-4  el_after_av_one_full  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-av_section-d18d8c2c81d10022ebd21ffa95322c35 main_color avia-section-default avia-no-shadow  avia-builder-el-5  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-19632'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fourth-9497bbf8bff73ea4c6992cc17fa9ec36\">\n.flex_column.av-av_one_fourth-9497bbf8bff73ea4c6992cc17fa9ec36{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_fourth-9497bbf8bff73ea4c6992cc17fa9ec36 av_one_fourth  avia-builder-el-6  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-0688d0b0b6ed2f8b057db7a8270206df\">\n#top .hr.hr-invisible.av-av_hr-0688d0b0b6ed2f8b057db7a8270206df{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-0688d0b0b6ed2f8b057db7a8270206df hr-invisible  avia-builder-el-7  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkbaikvw-279c81c9181f31bb0285d005f6adb77c\">\n#top .av_textblock_section.av-jkbaikvw-279c81c9181f31bb0285d005f6adb77c .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-jkbaikvw-279c81c9181f31bb0285d005f6adb77c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: right;\"><em>Letztlich geht es bei erfolgreicher Kundenkommunikation um den Aufbau von Beziehungen, genau daf\u00fcr bietet Ihnen dieses Seminar konkrete Hilfestellung und greifbaren Mehrwehrt.<br \/>\n<\/em><\/p>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-jrqbrcv6-38dcdb9a6d64254287eda3cc36e47462 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: right;\">Bewertung<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-13361 size-full alignright lazyload\" data-src=\"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2016\/01\/imageedit_1_6747996654.gif\" alt=\"imageedit_1_6747996654\" width=\"114\" height=\"22\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 114px; --smush-placeholder-aspect-ratio: 114\/22;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-13361 size-full alignright\" src=\"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2016\/01\/imageedit_1_6747996654.gif\" alt=\"imageedit_1_6747996654\" width=\"114\" height=\"22\" \/><\/noscript><\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-0aa7055fe62c3622faec82866afbaeb2\">\n.flex_column.av-av_one_half-0aa7055fe62c3622faec82866afbaeb2{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_half-0aa7055fe62c3622faec82866afbaeb2 av_one_half  avia-builder-el-10  el_after_av_one_fourth  el_before_av_one_fourth  flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-jkbaiau7-fba513a4f33400fc5840c603bef531bc '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: left;\">F\u00dcR WEN IST ES GEEIGNET?<\/h1>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-jkbakbbd-27f62cdcf51856edcd61e3f57decf47d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: left;\">Eines Ihrer Ziele als Kundendienstmitarbeiter ist es, eine positive Beziehung zu Ihren Kunden aufzubauen. Darum ist die Kommunikationsf\u00e4higkeit ein elementarer Bestandteil im Kundenservice. Erfolgreiche Kundenkommunikation bedeutet aktives Zuh\u00f6ren, Kundenerwartungen managen, Nachrichten entschl\u00fcsseln, mit Emotionen richtig umgehen, verhandeln, beeinflussen uvm.. Dieses Seminar richtet sich an alle Kundendienstmitarbeiter, die ihre Kundenkommunikation verbessern und dadurch einen besseren Kundenservice leisten wollen.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68\">\n#top .hr.hr-invisible.av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68 hr-invisible  avia-builder-el-13  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-jkbakvy9-1d1a30d9b41431185124867a758e4671 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: left;\"><span style=\"color: #000000;\">Bis zum Abschluss dieses Trainings werden Sie:<\/span><\/h2>\n<ul>\n<li>Die wichtigsten Kommunikationstechniken erlernt und mit Ihren in Einklang gebracht<\/li>\n<li>Neue Herangehensweisen in der kundenorientierten Kommunikation betrachtet<\/li>\n<li>Den Einflusswert effektiver Kommunikation nach CSAT Kriterien begriffen<\/li>\n<li>Herausforderungen unterschiedlicher Kulturen und deren Einfluss auf Kommunikation erkannt und sch\u00e4tzen gelernt<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fourth-0aa7055fe62c3622faec82866afbaeb2\">\n.flex_column.av-av_one_fourth-0aa7055fe62c3622faec82866afbaeb2{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_fourth-0aa7055fe62c3622faec82866afbaeb2 av_one_fourth  avia-builder-el-15  el_after_av_one_half  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-0688d0b0b6ed2f8b057db7a8270206df\">\n#top .hr.hr-invisible.av-av_hr-0688d0b0b6ed2f8b057db7a8270206df{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-0688d0b0b6ed2f8b057db7a8270206df hr-invisible  avia-builder-el-16  el_before_av_codeblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_section-48cd0f1fd19e4333b9e8668c7dfc2dc5\">\n.avia-section.av-av_section-48cd0f1fd19e4333b9e8668c7dfc2dc5{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2016\/09\/Fotolia_92947907_M.jpg);\nbackground-position:50% 50%;\nbackground-attachment:fixed;\n}\n.avia-section.av-av_section-48cd0f1fd19e4333b9e8668c7dfc2dc5 .av-section-color-overlay{\nopacity:0.9;\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-av_section-48cd0f1fd19e4333b9e8668c7dfc2dc5 main_color avia-section-default avia-no-border-styling  avia-builder-el-18  el_after_av_section  el_before_av_section  avia-full-stretch avia-bg-style-fixed av-section-color-overlay-active container_wrap fullsize'  data-section-bg-repeat='stretch'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-19632'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68\">\n#top .hr.hr-invisible.av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68 hr-invisible  avia-builder-el-19  el_before_av_two_fifth  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_two_fifth-9497bbf8bff73ea4c6992cc17fa9ec36\">\n.flex_column.av-av_two_fifth-9497bbf8bff73ea4c6992cc17fa9ec36{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_two_fifth-9497bbf8bff73ea4c6992cc17fa9ec36 av_two_fifth  avia-builder-el-20  el_after_av_hr  el_before_av_three_fifth  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_textblock-2c4666f3ab4f7ce91aecfa132518884d\">\n#top .av_textblock_section.av-av_textblock-2c4666f3ab4f7ce91aecfa132518884d .avia_textblock{\nfont-size:40px;\n}\n<\/style>\n<section  class='av_textblock_section av-av_textblock-2c4666f3ab4f7ce91aecfa132518884d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: right;\">WELCHE THEMEN WERDEN BEHANDELT?<\/h1>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_three_fifth-9c1d454dc06f7247226bc4e8f931daae\">\n.flex_column.av-av_three_fifth-9c1d454dc06f7247226bc4e8f931daae{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_three_fifth-9c1d454dc06f7247226bc4e8f931daae av_three_fifth  avia-builder-el-22  el_after_av_two_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-jkbalj9e-8f1dfc562ca76e84b8a87eeeb91ae7ba '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><ul>\n<li>Klar auf Kundenbed\u00fcrfnisse und -erwartungen reagieren<\/li>\n<li>Kommunikation nach dem RATER-Modell als Konzept f\u00fcr Verhalten und Sprache<\/li>\n<li>Die 3 Dimensionen des Kundendienstes in Ihrer Kommunikation anwenden<\/li>\n<li>Zuh\u00f6ren um zu lernen und lernen zuzuh\u00f6ren<\/li>\n<li>Den Wert von Beschwerden verstehen<\/li>\n<li>Reagieren auf \u201cemotionale\u201d Kunden<\/li>\n<li>Service-Breakdowns erkennen und bearbeiten<\/li>\n<li>Die Einbindung bew\u00e4hrter Umgangsformen in Ihre Kundenkommunikation<\/li>\n<li>Konfliktmanagement mittels Probleml\u00f6sung und Verhandlung<\/li>\n<li>Den Kunden st\u00e4rken<\/li>\n<li>Kundenzufriedenheit und -treue aufbauen<\/li>\n<\/ul>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68\">\n#top .hr.hr-invisible.av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-av_hr-c9ba6ccf0e28539cef079a4b419f7f68 hr-invisible  avia-builder-el-24  el_after_av_textblock  el_before_av_codeblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<\/p><\/div>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div><div id='av_section_4'  class='avia-section av-av_section-84b430bde95882bcaa9335acb0d59c34 alternate_color avia-section-default avia-no-border-styling  avia-builder-el-26  el_after_av_section  el_before_av_one_full  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-19632'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-av_textblock-396ddf1f42196ca838231e61a4602801 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center;\">Verwandte Themen<\/h1>\n<\/div><\/section>\n<div id='av-masonry-1' class='av-masonry av-jl4uhvsv-fe7d372f16e423a4fe0df9cffe68924d noHover av-fixed-size av-no-gap av-hover-overlay-active av-masonry-animation-active av-masonry-col-5 av-caption-on-hover-hide av-caption-style-overlay av-masonry-entries ' data-post_id=\"19632\"><div class=\"av-masonry-container isotope av-js-disabled\"><div class='av-masonry-entry isotope-item av-masonry-item-no-image '><\/div><a href=\"https:\/\/www.targettraining.eu\/de\/item\/verkauf-fuer-nicht-verkaeufer\/\"  id='av-masonry-1-item-16381' data-av-masonry-item='16381' class='av-masonry-entry isotope-item post-16381 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_entries-interpersonal-de portfolio_entries-sales-de-2 portfolio_entries-sales-de  av-masonry-item-with-image' title=\"banner4\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"banner4\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2016\/05\/banner4-705x95.png)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Verkauf f\u00fcr Nicht-Verk\u00e4ufer<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/item\/interviews-die-richtigen-fragen-stellen\/\"  id='av-masonry-1-item-19146' data-av-masonry-item='19146' class='av-masonry-entry isotope-item post-19146 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_entries-communication-de portfolio_entries-interpersonal-de portfolio_entries-managers-de portfolio_entries-quality-de portfolio_entries-ss-training-de  av-masonry-item-with-image' title=\"office-gfa267a0bf_1920\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"office-gfa267a0bf_1920\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2017\/03\/office-gfa267a0bf_1920-705x470.jpg)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Interviews \u2013 die richtigen Fragen stellen<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/item\/gespraechsfuehrung\/\"  id='av-masonry-1-item-19638' data-av-masonry-item='19638' class='av-masonry-entry isotope-item post-19638 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_entries-interpersonal-de portfolio_entries-sales-de-2 portfolio_entries-sales-de portfolio_entries-ss-training-de  av-masonry-item-with-image' title=\"interviwing skills for business dev\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"interviwing skills for business dev\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2017\/12\/interviwing-skills-for-business-dev-705x383.png)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Gespr\u00e4chsf\u00fchrung f\u00fcr Mitarbeiter in Verkauf,  Marketing und Business Development<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/item\/schlechte-nachrichten-auf-englisch-ueberbringen\/\"  id='av-masonry-1-item-19120' data-av-masonry-item='19120' class='av-masonry-entry isotope-item post-19120 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_entries-interpersonal-de portfolio_entries-managers-de portfolio_entries-ss-training-de  av-masonry-item-with-image' title=\"difficult news\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"difficult news\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2017\/05\/difficult-news-705x551.png)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Schlechte Nachrichten auf Englisch \u00fcberbringen<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/item\/englisch-fur-kundendienstzentren-und-callcenter\/\"  id='av-masonry-1-item-19021' data-av-masonry-item='19021' class='av-masonry-entry isotope-item post-19021 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_entries-be-training portfolio_entries-communication-de portfolio_entries-customer-service-de  av-masonry-item-with-image' title=\"englishcallcenter\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"englishcallcenter\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2017\/07\/englishcallcenter-705x362.png)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Englisch f\u00fcr Kundendienstzentren und Callcenter<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><\/div><div class='av-masonry-pagination av-masonry-pagination-pagination'><nav class='pagination'><span class='pagination-meta'>Seite 1 von 6<\/span><span class='current'>1<\/span><a href='https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19632\/?avia-element-paging=2' class='inactive next_page' >2<\/a><a href='https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19632\/?avia-element-paging=3' class='inactive' >3<\/a><a href='https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19632\/?avia-element-paging=2'>&rsaquo;<\/a><a href='https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19632\/?avia-element-paging=6'>&raquo;<\/a><\/nav>\n<\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_4'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-19632'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c\">\n.flex_column.av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c av_one_full  avia-builder-el-29  el_after_av_section  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-av_textblock-0366cc7376be6c9e82a3e9cc8987b64f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center;\">Aus unserem Blog<\/h1>\n<\/div><\/section><br \/>\n<div id='av-masonry-2' class='av-masonry av-jlhxc6ni-c9614ac2b1d5b22dcddccb0f81aa7f8a noHover av-fixed-size av-no-gap av-hover-overlay-active av-masonry-animation-active av-masonry-col-5 av-caption-on-hover-hide av-caption-style-overlay av-masonry-entries ' data-post_id=\"19632\"><div class=\"av-masonry-container isotope av-js-disabled\"><div class='av-masonry-entry isotope-item av-masonry-item-no-image '><\/div><a href=\"https:\/\/www.targettraining.eu\/de\/practical-guide-to-storytelling-in-business\/\"  id='av-masonry-2-item-40809' data-av-masonry-item='40809' class='av-masonry-entry isotope-item post-40809 post type-post status-publish format-standard has-post-thumbnail hentry category-soft-skills-pathway tag-influencing tag-storytelling  av-masonry-item-with-image' title=\"pexels-olly-3778966\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"pexels-olly-3778966\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2024\/06\/pexels-olly-3778966-705x504.jpg)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >A practical guide to storytelling in business<\/h3><span class='av-masonry-date meta-color updated'>13. Juni 2024<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>von Scott Levey<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/how-to-manage-a-multi-generational-workforce\/\"  id='av-masonry-2-item-33724' data-av-masonry-item='33724' class='av-masonry-entry isotope-item post-33724 post type-post status-publish format-standard has-post-thumbnail hentry category-diversity category-methods-tools category-soft-skills-pathway tag-ld tag-managing-others tag-methods-and-tools  av-masonry-item-with-image' title=\"notes\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"notes\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2018\/06\/notes-705x462.jpg)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >How to Manage a Multi-Generational Workforce<\/h3><span class='av-masonry-date meta-color updated'>17. April 2024<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>von Stephen Jenner<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/the-power-of-scarf-and-how-to-make-feedback-work-better-and-feel-better\/\"  id='av-masonry-2-item-36875' data-av-masonry-item='36875' class='av-masonry-entry isotope-item post-36875 post type-post status-publish format-standard has-post-thumbnail hentry category-leadership category-methods-tools tag-feedback tag-influencing tag-managing-others  av-masonry-item-with-image' title=\"performace review\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"performace review\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2023\/12\/performace-review-705x470.jpg)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >The power of SCARF and how to make feedback work better, and feel better<\/h3><span class='av-masonry-date meta-color updated'>3. April 2024<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>von Guest Author<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/unconscious-bias-in-the-workplace\/\"  id='av-masonry-2-item-38436' data-av-masonry-item='38436' class='av-masonry-entry isotope-item post-38436 post type-post status-publish format-standard has-post-thumbnail hentry category-diversity category-leadership tag-hr tag-ld tag-leadership  av-masonry-item-with-image' title=\"bizman\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"bizman\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2017\/04\/bizman-705x465.jpg)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >How do we start talking about unconscious bias in the workplace?<\/h3><span class='av-masonry-date meta-color updated'>4. Oktober 2022<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>von Stephen Jenner<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.targettraining.eu\/de\/presentation-tips-and-resources\/\"  id='av-masonry-2-item-39277' data-av-masonry-item='39277' class='av-masonry-entry isotope-item post-39277 post type-post status-publish format-standard has-post-thumbnail hentry category-soft-skills-pathway tag-presenting  av-masonry-item-with-image' title=\"vtmeeting\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container lazyload' style=\"background-image:inherit;\"  title=\"vtmeeting\"   data-bg-image=\"url(https:\/\/www.targettraining.eu\/wp-content\/uploads\/2017\/12\/vtmeeting-705x470.jpg)\"><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Presentation tips and resources<\/h3><span class='av-masonry-date meta-color updated'>21. September 2022<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>von BVS<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><\/div><div class='av-masonry-pagination av-masonry-pagination-pagination'><nav class='pagination'><span class='pagination-meta'>Seite 1 von 61<\/span><span class='current'>1<\/span><a href='https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19632\/?avia-element-paging=2' class='inactive next_page' >2<\/a><a href='https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19632\/?avia-element-paging=3' class='inactive' >3<\/a><a href='https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19632\/?avia-element-paging=2'>&rsaquo;<\/a><a href='https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/portfolio\/19632\/?avia-element-paging=61'>&raquo;<\/a><\/nav>\n<\/div><\/div><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":41228,"comment_status":"open","ping_status":"closed","template":"","tags":[],"portfolio_entries":[282,276,349,351],"class_list":["post-19632","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","portfolio_entries-customer-service-de","portfolio_entries-interpersonal-de","portfolio_entries-seminars-de","portfolio_entries-ss-training-de"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Erfolgreiche Kommunikation f\u00fcr Kundendienstmitarbeiter | Target Training GmbH<\/title>\n<meta name=\"description\" content=\"&quot;Kommunikation f\u00fcr Kundendienstmitarbeiter&quot; richtet sich an alle Mitarbeiter, die ihre Kundenkommunikation und den 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