{"id":15358,"date":"2016-11-16T14:52:57","date_gmt":"2016-11-16T13:52:57","guid":{"rendered":"http:\/\/www.targettraining.eu\/?p=15358"},"modified":"2020-07-01T13:57:56","modified_gmt":"2020-07-01T11:57:56","slug":"ted-talks-motivation-leadership","status":"publish","type":"post","link":"https:\/\/www.targettraining.eu\/de\/ted-talks-motivation-leadership\/","title":{"rendered":"TED talks on motivation and leadership"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-36t9wta-0bb100c5ee5c6c77b15cf191425ed115\">\n#top .hr.hr-invisible.av-36t9wta-0bb100c5ee5c6c77b15cf191425ed115{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-36t9wta-0bb100c5ee5c6c77b15cf191425ed115 hr-invisible  avia-builder-el-0  el_before_av_video  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<p><strong>This week&#8217;s post was meant to be about customer service skills. Once I had my initial ideas on virtual paper, I started searching online resources. Very quickly and inevitably I ended up on TED.com and almost an hour later, I was still watching videos, no longer anything to do with customer service. My post was about what customer service professionals can do to stay motivated, with an array of some not so nice customers contacting them. It was inspired by one of my not so very motivated participants. He said: I don&#8217;t care if they&#8217;re nice or not. I don&#8217;t care if they think I&#8217;m nice or not. I still get paid for taking the call. Being motivated to do a good job has very little to do with having &#8217;nice&#8216; customers &#8211; ultimately. That was one of the points of my post. Perhaps I will finish the post, it was an interesting training session. This post is instead about everyday leadership, feeling good and staying motivated.<\/strong><span id=\"hs-cta-wrapper-fb6190cd-7261-42f7-a8fd-cf6e754676d6\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-fb6190cd-7261-42f7-a8fd-cf6e754676d6\" class=\"hs-cta-node hs-cta-fb6190cd-7261-42f7-a8fd-cf6e754676d6\"><br \/>\n<a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/455190\/fb6190cd-7261-42f7-a8fd-cf6e754676d6\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" id=\"hs-cta-img-fb6190cd-7261-42f7-a8fd-cf6e754676d6\" class=\"hs-cta-img lazyload\" style=\"border-width: 0px\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/455190\/fb6190cd-7261-42f7-a8fd-cf6e754676d6.png\" alt=\"New Call-to-action\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><noscript><img decoding=\"async\" id=\"hs-cta-img-fb6190cd-7261-42f7-a8fd-cf6e754676d6\" class=\"hs-cta-img\" style=\"border-width: 0px\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/455190\/fb6190cd-7261-42f7-a8fd-cf6e754676d6.png\" alt=\"New Call-to-action\" \/><\/noscript><\/a><br \/>\n<\/span><\/p>\n<p>        hbspt.cta.load(455190, &#8218;fb6190cd-7261-42f7-a8fd-cf6e754676d6&#8216;, {});<br \/>\n    <\/span><\/p>\n<h2>What makes us feel good about our work<\/h2>\n<p>Behavioral economist <a href=\"http:\/\/www.ted.com\/speakers\/dan_ariely\">Dan Ariely<\/a> starts his TED talk &#8218;<a href=\"http:\/\/www.ted.com\/talks\/dan_ariely_what_makes_us_feel_good_about_our_work#t-959144\">What makes us feel good about our work<\/a>&#8218; with a mountain climbing example. &#8222;&#8230;<span class=\"talk-transcript__para__text\"><span id=\"t-42275\" class=\"talk-transcript__fragment\">If you read books of people who climb mountains, difficult mountains,<\/span> <span id=\"t-46550\" class=\"talk-transcript__fragment\">do you think that those books are full of moments of joy and happiness?<\/span> <span id=\"t-51699\" class=\"talk-transcript__fragment\">No, they are full of misery.<\/span> <span id=\"t-54040\" class=\"talk-transcript__fragment\">In fact, it&#8217;s all about frostbite and having difficulty walking,<\/span> <span id=\"t-57722\" class=\"talk-transcript__fragment\">and difficulty breathing &#8212;<\/span> <span id=\"t-59406\" class=\"talk-transcript__fragment\">cold, challenging circumstances.<\/span> <span id=\"t-62468\" class=\"talk-transcript__fragment\">And if people were just trying to be happy,<\/span> <span id=\"t-64946\" class=\"talk-transcript__fragment\">the moment they would get to the top,<\/span> <span id=\"t-66827\" class=\"talk-transcript__fragment\">they would say, &#8222;This was a terrible mistake.<\/span> <span id=\"t-68976\" class=\"talk-transcript__fragment\">I&#8217;ll never do it again.&#8220;<\/span><\/span><\/p>\n<div  class='avia-video av-2g4804e-8470401acec12665ce1f5dc9865176be avia-video-4-3 av-no-preview-image avia-video-load-always av-lazyload-immediate av-lazyload-video-embed'  itemprop=\"video\" itemtype=\"https:\/\/schema.org\/VideoObject\"  data-original_url='http:\/\/www.ted.com\/talks\/dan_ariely_what_makes_us_feel_good_about_our_work#t-959144'><script type='text\/html' class='av-video-tmpl'><div class='avia-iframe-wrap'><iframe loading=\"lazy\" src=\"https:\/\/embed.ted.com\/talks\/dan_ariely_what_makes_us_feel_good_about_our_work\" width=\"1500\" height=\"844\" frameborder=\"0\" scrolling=\"no\" webkitAllowFullScreen mozallowfullscreen allowFullScreen><\/iframe><\/div><\/script><div class='av-click-to-play-overlay'><div class=\"avia_playpause_icon\"><\/div><\/div><\/div>\n<h2>Everyday leadership<\/h2>\n<p>This very personal TED talk from <span class=\"talk-transcript__para__text\"><span id=\"t-16140\" class=\"talk-transcript__fragment\"><a href=\"http:\/\/www.ted.com\/speakers\/drew_dudley\">Drew Dudley\u00a0<\/a>is easily transferable to a business context. &#8218;<a href=\"http:\/\/www.ted.com\/talks\/drew_dudley_everyday_leadership\">Everyday leadership<\/a>&#8218; starts with a clear message. &#8222;&#8230;I&#8217;ve come to realize that we have made leadership<\/span> <span id=\"t-18660\" class=\"talk-transcript__fragment\">into something bigger than us; something beyond us.<\/span> <span id=\"t-21094\" class=\"talk-transcript__fragment\">We&#8217;ve made it about changing the world.<\/span> <span id=\"t-22991\" class=\"talk-transcript__fragment\">We&#8217;ve taken this title of &#8222;leader&#8220;<\/span> <span id=\"t-24650\" class=\"talk-transcript__fragment\">and treat it as something that one day we&#8217;re going to deserve.<\/span> <span id=\"t-27602\" class=\"talk-transcript__fragment\">But to give it to ourselves right now<\/span> <span id=\"t-29413\" class=\"talk-transcript__fragment\">means a level of arrogance or cockiness that we&#8217;re not comfortable with.<\/span> <span id=\"t-32872\" class=\"talk-transcript__fragment\">And I worry sometimes that we spend so much time<\/span> <span id=\"t-35419\" class=\"talk-transcript__fragment\">celebrating amazing things that hardly anybody can do,<\/span> <span id=\"t-38276\" class=\"talk-transcript__fragment\">that we&#8217;ve convinced ourselves those are the only things worth celebrating.<\/span> <span id=\"t-41850\" class=\"talk-transcript__fragment\">We start to devalue the things we can do every day. <\/span><span id=\"t-44281\" class=\"talk-transcript__fragment\">We take moments where we truly are a leader<\/span> <span id=\"t-46461\" class=\"talk-transcript__fragment\">and we don&#8217;t let ourselves take credit for it, or feel good about it.&#8220;<\/span> <\/span><\/p>\n<div  class='avia-video av-2609q0u-e764972dc8e50a6642e4deeb5c8e6fdf avia-video-4-3 av-no-preview-image avia-video-load-always av-lazyload-immediate av-lazyload-video-embed'  itemprop=\"video\" itemtype=\"https:\/\/schema.org\/VideoObject\"  data-original_url='http:\/\/www.ted.com\/talks\/drew_dudley_everyday_leadership'><script type='text\/html' class='av-video-tmpl'><div class='avia-iframe-wrap'><iframe loading=\"lazy\" src=\"https:\/\/embed.ted.com\/talks\/drew_dudley_everyday_leadership\" width=\"1500\" height=\"844\" frameborder=\"0\" scrolling=\"no\" webkitAllowFullScreen mozallowfullscreen allowFullScreen><\/iframe><\/div><\/script><div class='av-click-to-play-overlay'><div class=\"avia_playpause_icon\"><\/div><\/div><\/div>\n<h2 class=\"talk-transcript__para\">The happy secret to better work<\/h2>\n<p class=\"talk-transcript__para\"><a href=\"http:\/\/www.ted.com\/speakers\/shawn_achor\">Shawn Achor&#8217;s<\/a> very funny talk &#8218;<a href=\"http:\/\/www.ted.com\/talks\/shawn_achor_the_happy_secret_to_better_work\">The happy secret to better work<\/a>&#8218; is definitely worth watching. <span class=\"talk-transcript__para__text\"><span id=\"t-222581\" class=\"talk-transcript__fragment\">&#8222;&#8230; One of the first things we teach people<\/span> <span id=\"t-224768\" class=\"talk-transcript__fragment\">in economics, statistics, business and psychology courses<\/span> <span id=\"t-227608\" class=\"talk-transcript__fragment\">is how, in a statistically valid way, do we eliminate the weirdos.<\/span> <span id=\"t-230797\" class=\"talk-transcript__fragment\">How do we eliminate the outliers so we can find the line of best fit?<\/span> <span id=\"t-234200\" class=\"talk-transcript__fragment talk-transcript__fragment--current\">Which is fantastic if I&#8217;m trying to find out<\/span> <span id=\"t-236320\" class=\"talk-transcript__fragment\">how many Advil the average person should be taking &#8212; two. <\/span><\/span><span class=\"talk-transcript__para__text\"><span id=\"t-239100\" class=\"talk-transcript__fragment\">But if I&#8217;m interested in your potential,<\/span> <span id=\"t-241935\" class=\"talk-transcript__fragment\">or for happiness or productivity or energy or creativity,<\/span> <span id=\"t-245000\" class=\"talk-transcript__fragment\">we&#8217;re creating the cult of the average with science.<\/span> <span id=\"t-247595\" class=\"talk-transcript__fragment\">If I asked a question like,<\/span> <span id=\"t-249000\" class=\"talk-transcript__fragment\">&#8222;How fast can a child learn how to read in a classroom?&#8220;<\/span> <span id=\"t-251721\" class=\"talk-transcript__fragment\">scientists change the answer to<\/span> <span id=\"t-253230\" class=\"talk-transcript__fragment\">&#8222;How fast does the average child learn how to read in that classroom?&#8220;<\/span> <span id=\"t-256593\" class=\"talk-transcript__fragment\">and we tailor the class towards the average.<\/span> <span id=\"t-258763\" class=\"talk-transcript__fragment\">If you fall below the average,<\/span> <span id=\"t-260310\" class=\"talk-transcript__fragment\">then psychologists get thrilled,<\/span> <span id=\"t-261927\" class=\"talk-transcript__fragment\">because that means you&#8217;re depressed or have a disorder,<\/span> <span id=\"t-264767\" class=\"talk-transcript__fragment\">or hopefully both.&#8220;<\/span><\/span><\/p>\n<div  class='avia-video av-1ni1o3i-f04231ad66d0c602f1e19de329b7accf avia-video-4-3 av-no-preview-image avia-video-load-always av-lazyload-immediate av-lazyload-video-embed'  itemprop=\"video\" itemtype=\"https:\/\/schema.org\/VideoObject\"  data-original_url='http:\/\/www.ted.com\/talks\/shawn_achor_the_happy_secret_to_better_work'><script type='text\/html' class='av-video-tmpl'><div class='avia-iframe-wrap'><iframe loading=\"lazy\" src=\"https:\/\/embed.ted.com\/talks\/shawn_achor_the_happy_secret_to_better_work\" width=\"1500\" height=\"844\" frameborder=\"0\" scrolling=\"no\" webkitAllowFullScreen mozallowfullscreen allowFullScreen><\/iframe><\/div><\/script><div class='av-click-to-play-overlay'><div class=\"avia_playpause_icon\"><\/div><\/div><\/div>\n<p>&nbsp;<\/p>\n<div  class='hr av-14vyaqm-a2a0445558280e4497f692cf2ba3bf2f hr-default  avia-builder-el-4  el_after_av_video  el_before_av_hr '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<h2>FOR MORE INFORMATION<\/h2>\n<p>Not bored of videos yet? <a href=\"http:\/\/www.ted.com\/playlists\/308\/talks_on_how_to_love_work_agai\">This playlist contains 7 talks on loving what you do. <\/a>Also recommended, here are a few <a href=\"https:\/\/www.targettraining.eu\/de\/tag\/customer-service-de\/\">customer service posts <\/a>from our blog. Our new and very much improved <a href=\"https:\/\/hs.targettraining.eu\/boostyourbe\">Boost your Business English blog<\/a> is online.<\/p>\n<div  class='hr av-kovqse-c553812fc2129e5aa1c7dfaf8a75d83a hr-default  avia-builder-el-5  el_after_av_hr  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n","protected":false},"excerpt":{"rendered":"<p>This week&#8217;s post was meant to be about customer service skills. Once I had my initial ideas on virtual paper, I started searching online resources. Very quickly and inevitably I ended up on TED.com and almost an hour later, I was still watching videos, no longer anything to do with customer service. My post was [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":13941,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[94,473,92],"tags":[144,99,127],"class_list":["post-15358","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hybrid-solutions","category-leadership","category-soft-skills-pathway","tag-hr","tag-leadership","tag-methods-and-tools"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>TED talks on motivation and leadership | Target Training GmbH<\/title>\n<meta name=\"description\" content=\"What makes us feel good about our work (motivation) and everyday leadership. 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