{"id":1582,"date":"2013-07-15T12:11:11","date_gmt":"2013-07-15T10:11:11","guid":{"rendered":"http:\/\/02086ee2.kundenrechner.net\/?p=1582"},"modified":"2014-01-10T11:26:14","modified_gmt":"2014-01-10T10:26:14","slug":"apologising-in-business-quick-tips","status":"publish","type":"post","link":"https:\/\/www.targettraining.eu\/de\/apologising-in-business-quick-tips\/","title":{"rendered":"Apologising in Business: Quick Tips"},"content":{"rendered":"

In any language, apologising in business is one of the hardest things that anyone has to do. It\u2019s not always easy admitting that we are wrong. If we are not careful, apologies can quickly turn into excuses, and eventually switch from \u201cI\u2019m sorry for what I did\u201d to \u201cI\u2019m sorry you feel that way!\u201d<\/p>\n

Reasons to apologise correctly<\/span><\/h3>\n

Not apologising correctly can lead to:<\/p>\n

    \n
  1. Damaged professional relationships<\/li>\n
  2. Delays in information exchange<\/li>\n
  3. Time wasted handling unnecessary issues<\/li>\n<\/ol>\n

    So what can you say to avoid these issues and make sure your apology is appropriate?
    \n\u201cI\u2019m so sorry\u201d is always a good way to start!<\/p>\n

    Phrases to use to ensure an appropriate apology<\/span><\/h3>\n

    Informal<\/span>
    \nI was wrong.<\/em>
    \nI shouldn\u2019t have said\/done that.<\/em>
    \nI made a stupid mistake.<\/em>
    \nI\u2019m genuinely really sorry.<\/em><\/p>\n

    Formal<\/span>
    \nPlease accept my sincere apology.<\/em>
    \nMy comments to you were ill-advised.<\/em>
    \nThere is no excuse for my behaviour.<\/em>
    \nIt was not my intention to…<\/em>
    \nI\u2019m terribly sorry.<\/em><\/p>\n

    The key to a successful apology is sincerity. If it doesn’t sound like we mean it then the apology has failed. Clustering a few sentences together often sounds more sincere, for example, \u201cPlease accept my sincere apology. My comments to you were inappropriate and there was no excuse for my behaviour.\u201d<\/em><\/p>\n

    Outcomes of a sincere, appropriate apology<\/span><\/h3>\n
      \n
    1. Respect from colleagues that strengthens your business relationships<\/li>\n
    2. Faster and smoother cooperation with colleagues<\/li>\n
    3. Opening up time not spent dealing with the \u201cclean up\u201d of a bad apology<\/li>\n<\/ol>\n

      Have you had experience in apologising to someone in English? What did you say? Did it go well? Let us know in the comments area below. Feel free to check out some information on our seminar for delivering difficult news by clicking here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

      In any language, apologising in business is one of the hardest things that anyone has to do. It\u2019s not always easy admitting that we are wrong. If we are not careful, apologies can quickly turn into excuses, and eventually switch from \u201cI\u2019m sorry for what I did\u201d to \u201cI\u2019m sorry you feel that way!\u201d Reasons […]<\/p>\n","protected":false},"author":34,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[12],"tags":[112],"class_list":["post-1582","post","type-post","status-publish","format-standard","hentry","category-business-english","tag-difficult-news"],"acf":[],"yoast_head":"\nApologising in Business: Quick Tips | Target Training GmbH<\/title>\n<meta name=\"description\" content=\"Apologising in business can be very difficult. If it's not done correctly, it can lead to a number of issues at work. 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