{"id":15915,"date":"2017-03-09T13:12:49","date_gmt":"2017-03-09T12:12:49","guid":{"rendered":"http:\/\/www.targettraining.eu\/?p=15915"},"modified":"2018-06-06T12:29:19","modified_gmt":"2018-06-06T10:29:19","slug":"deep-accountability-conversations-hold-colleagues-accountable","status":"publish","type":"post","link":"https:\/\/www.targettraining.eu\/de\/deep-accountability-conversations-hold-colleagues-accountable\/","title":{"rendered":"DEEP accountability conversations \u2013 How to hold your colleagues accountable"},"content":{"rendered":"<p><strong>According to Shelly Setzer of the Table Group, <\/strong><a href=\"https:\/\/www.tablegroup.com\/blog\/peer-to-peer-accountability-the-game-changer\">peer-to-peer accountability is \u201cprobably the toughest behavior to master on a team\u201d<\/a><strong>. And as cross functional, matrix and virtual teams are becoming the norm, holding each other accountable to team goals and commitments is becoming even more challenging.. As a team member, you aren\u2019t \u201cthe boss\u201d, which means you don\u2019t have the levers of reward and coercion and in some cases, your team may just be one among many for your team members. So how exactly do you approach conversations with colleagues who aren\u2019t doing what they said they would do, without the benefit of formal power ? This is where the DEEP model comes in. The DEEP model is designed to help you have a clear approach to tough accountability conversations. It helps you and your team focus on solutions when accountability problems arise. These kinds of conversations are rarely easy, but with DEEP you can approach them with confidence.<\/strong><br \/>\n<span id=\"hs-cta-wrapper-7813087e-b095-4d57-a251-222b117a6cc4\" class=\"hs-cta-wrapper\"><br \/>\n<span id=\"hs-cta-7813087e-b095-4d57-a251-222b117a6cc4\" class=\"hs-cta-node hs-cta-7813087e-b095-4d57-a251-222b117a6cc4\"><br \/>\n<!-- [if lte IE 8]&gt;--><\/p>\n<div id=\"hs-cta-ie-element\"><\/div>\n<p><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/455190\/7813087e-b095-4d57-a251-222b117a6cc4\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" id=\"hs-cta-img-7813087e-b095-4d57-a251-222b117a6cc4\" class=\"hs-cta-img lazyload\" style=\"border-width: 0px\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/455190\/7813087e-b095-4d57-a251-222b117a6cc4.png\" alt=\"Contact us now\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><noscript><img decoding=\"async\" id=\"hs-cta-img-7813087e-b095-4d57-a251-222b117a6cc4\" class=\"hs-cta-img\" style=\"border-width: 0px\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/455190\/7813087e-b095-4d57-a251-222b117a6cc4.png\" alt=\"Contact us now\" \/><\/noscript><\/a><br \/>\n<\/span><\/p>\n<p>        hbspt.cta.load(455190, &#8218;7813087e-b095-4d57-a251-222b117a6cc4&#8216;, {});<\/p>\n<p><\/span><br \/>\n<!-- end HubSpot Call-to-Action Code --><\/p>\n<h2>Requirements for the DEEP approach<\/h2>\n<p>You need clear commitments with the team (not tacit, unconfirmed agreements). Your colleagues need to trust your intentions and believe you have their and the projects interest at heart.\u00a0 You need to foster a climate of creative conflict so everyone can be heard and see themselves reflected in team decisions. AND most of all, you need the courage to have what is often a tough conversation. Tough conversations are \u2026 tough. There are no tricks or techniques that make them less so, but here are 3 fundamentals to consider:<\/p>\n<ul>\n<li>Turn up \u2013 Be present in the conversation, shut out unhelpful self-talk, keep control of yourself and focus on the conversation and the outcome.<\/li>\n<li>Stay there \u2013 Show you are committed to the conversation. Don\u2019t cut it short when things get awkward.<\/li>\n<li>Speak out \u2013 say what you think and feel and take responsibility for your words.<\/li>\n<\/ul>\n<h2>The DEEP model, step by step<strong><br \/>\n<\/strong><\/h2>\n<h4><strong>Step 1 &#8211; Describe the situation &#8211; What happened as I see it<\/strong><\/h4>\n<p>This is a review of the commitment and shortfall without judgment. \u00a0Stick with \u201cI\u201d statements rather than \u201cyou\u201d statements and try to describe the process that led to the commitment. If you can\u2019t bring up the shortfall without becoming too emotional and judging your conversation partner, then ask yourself 2 questions:<\/p>\n<ul>\n<li>Is the timing right?<\/li>\n<li>Am I the right person to have this accountability conversation?<\/li>\n<\/ul>\n<h4><strong>Step 2 &#8211; Explain the consequences \u2013 The result of what happened<\/strong><\/h4>\n<p>The consequences of the shortfall you mention here should be concrete and observable. What actually happened because they didn\u2019t meet their commitment is far more important than what could happen. Finding consequences your partner already cares about adds impact.<\/p>\n<h4><strong>Step 3 -Explore options \u2013 What we can do about it<\/strong><\/h4>\n<p>Generate at least three options when considering what to do. The \u201cat least three\u201d is very important &#8211; is helps you to avoid binary thinking and unnecessarily taking a position. \u00a0Brainstorming options together is critical.\u00a0 The together points you both in the same direction, reaffirms the \u201cteam\u201d and ensures you are on the same page before assessing your options, Make it a distinct step with a marker e.g. \u201cOk, together let\u2019s now brainstorm what we can do\u201d \u2013 this moves your conversation forward.<\/p>\n<h4><strong>Step 4 &#8211; Problem solve together \u2013 What we will do about it<\/strong><\/h4>\n<p>Decide and commit to new behaviors. It can be important to find ways you too can commit to the correction of the shortfall and the development of your relationship. Accountability for behaviors is tough so why should only one person carry the weight? Finding ways to help each other will not only help you to implement a solution, it will also help you to increase your level of trust.<\/p>\n<div  class='hr av-189eqkr-f172ec91eca2dee51dc168e87ad168f0 hr-default  avia-builder-el-0  el_before_av_hr  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<h2>FOR MORE INFORMATION<\/h2>\n<p>We offer a range of leadership and team building seminars, for example:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.targettraining.eu\/a-practial-toolbox-for-managers\/\">A practical toolbox for managers <\/a><\/li>\n<li><a href=\"https:\/\/www.targettraining.eu\/a-practial-toolbox-for-managers\/\">Delegating for results<\/a><\/li>\n<li><a href=\"https:\/\/www.targettraining.eu\/building-an-effective-team\/\">Building an effective team<\/a><\/li>\n<\/ul>\n<p>These posts might be of interest to you:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.targettraining.eu\/de\/tag\/managing-others-de\/\">Stepping into management<\/a><\/li>\n<li><a href=\"https:\/\/www.targettraining.eu\/de\/feedback-desc-model\/\">Giving feedback using the DESC model<\/a><\/li>\n<\/ul>\n<div  class='hr av-qxvgq3-921a110f1beecd6afa7bc25446b4c11d hr-default  avia-builder-el-1  el_after_av_hr  el_before_av_hr '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The DEEP model is designed to help you have a clear approach to tough accountability conversations. It helps you and your team focus on solutions when accountability problems arise. These kinds of conversations are rarely easy, but with DEEP you can approach them with confidence.<\/p>\n","protected":false},"author":18,"featured_media":8704,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[92],"tags":[113,106],"class_list":["post-15915","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-soft-skills-pathway","tag-managing-conflict","tag-teamwork"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>DEEP accountability conversations \u2013 How to hold your colleagues accountable | Target Training GmbH<\/title>\n<meta name=\"description\" content=\"The DEEP model is designed to help you have a clear approach to tough accountability conversations. 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