{"id":16251,"date":"2017-04-12T12:23:35","date_gmt":"2017-04-12T10:23:35","guid":{"rendered":"http:\/\/www.targettraining.eu\/?p=16251"},"modified":"2018-06-06T12:29:19","modified_gmt":"2018-06-06T10:29:19","slug":"handling-difficult-disruptive-people-meetings","status":"publish","type":"post","link":"https:\/\/www.targettraining.eu\/de\/handling-difficult-disruptive-people-meetings\/","title":{"rendered":"Handling difficult and disruptive people in meetings"},"content":{"rendered":"<p><strong>\u00a0\u201cI am really enjoying my new role as Lean Audit Manager! The only issue is, meetings can sometimes be very challenging as I don\u2019t always get the support and cooperation of everyone attending.\u201d Claudia, a very experienced and highly qualified engineer who had recently been appointed as lean audit manager, said this to me a few weeks ago. Naturally, some team members can feel uncomfortable when their processes and working methods are scrutinized and analyzed. It is not unusual for this discomfort to surface in meetings as difficult and disruptive behaviour. \u00a0The end result is that meetings can become unfocussed, unruly and unsatisfactory.\u00a0 The same is true for any meeting \u2013 sometimes some people behave badly. <\/strong><\/p>\n<p><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-cecc35f9-a547-47dd-8ee5-1f6c0374cbf5\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-cecc35f9-a547-47dd-8ee5-1f6c0374cbf5\" class=\"hs-cta-node hs-cta-cecc35f9-a547-47dd-8ee5-1f6c0374cbf5\"><!-- [if lte IE 8]&gt;--><\/p>\n<div id=\"hs-cta-ie-element\"><\/div>\n<p><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/455190\/cecc35f9-a547-47dd-8ee5-1f6c0374cbf5\"><img decoding=\"async\" id=\"hs-cta-img-cecc35f9-a547-47dd-8ee5-1f6c0374cbf5\" class=\"hs-cta-img lazyload\" style=\"border-width: 0px\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/455190\/cecc35f9-a547-47dd-8ee5-1f6c0374cbf5.png\" alt=\"New Call-to-action\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><noscript><img decoding=\"async\" id=\"hs-cta-img-cecc35f9-a547-47dd-8ee5-1f6c0374cbf5\" class=\"hs-cta-img\" style=\"border-width: 0px\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/455190\/cecc35f9-a547-47dd-8ee5-1f6c0374cbf5.png\" alt=\"New Call-to-action\" \/><\/noscript><\/a><\/span> hbspt.cta.load(455190, &#8218;cecc35f9-a547-47dd-8ee5-1f6c0374cbf5&#8216;, {}); <\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n<h2>Countering disruptive behaviour<\/h2>\n<p>First of all remember this is your meeting, you have set the agenda and it is up to you make it work. Having said that, <a href=\"http:\/\/www.managementcraft.com\/2010\/03\/dealing-with-difficult-people-in-meetings.html\">let\u2019s look at some typical types of disruptive behaviour, what we can do to manage it<\/a> and some useful English phrases.<\/p>\n<h2>Someone is monopolizing the discussion<\/h2>\n<p>Some people love the sound of their own voice and will talk at length on any and every point and deny other people the opportunity to be heard.<\/p>\n<ul>\n<li>Stop them, thank them for their contribution and move on to the next point or next speaker: &#8222;<em>That\u2019s really very interesting Thorsten but we really need to hear from Angela \/ move on to the next item.&#8220;<\/em><\/li>\n<li>Draw their attention to the agenda and agreed timeframes:\u00a0 <em>&#8222;We have already spent more time on this topic than agreed and we need to progress to the next point or we will run out of time.&#8220;<\/em><\/li>\n<li>Set a time limit:\u00a0 <em>&#8222;OK Andrea you have 30 seconds to finish your point.&#8220;<\/em><\/li>\n<\/ul>\n<h2>Someone is promoting a personal agenda<strong><br \/>\n<\/strong><\/h2>\n<p>Some people seem oblivious to the actual agenda and seem intent on pursuing their own. If this behaviour is not quickly checked the meeting is in real danger of completely losing its focus. Keyis to step in early, stop them from talking and get back to the agenda.<\/p>\n<ul>\n<li><em>&#8222;Eric, what you\u2019re saying has nothing to do with our current agenda. I want to bring Petra in to give us the update we are waiting for.&#8220;<\/em><\/li>\n<li><em>&#8222;Thank you for that insight \u2013 it has been noted in the minutes but now we must return to the matter at hand.&#8220;<\/em><\/li>\n<li><em>&#8222;John, I realize this is something you feel strongly about but it has no relevance in today\u2019s meeting.&#8220;<\/em><\/li>\n<\/ul>\n<h2>People are having side conversations<\/h2>\n<p><strong>\u00a0<\/strong>You will often find people who are intent on making comments, or having a conversation with their neighbour. Apart from being bad manners it is also very distracting. There are a number of techniques to handle this situation. For one, you can stop the meeting discussion, be quiet and look at the people talking. Very often they will feel uncomfortable and fall silent very quickly.<\/p>\n<ul>\n<li>Invite them to share their conversation with the rest of the group:<em> &#8222;I don\u2019t think everybody can hear you. Could you speak up, so we can all get the benefit of what you have to say?&#8220;<\/em><\/li>\n<li>Simply ask them to stop: <em>&#8222;Could you please save your discussion for after the meeting and rejoin the group discussion? Thank you.&#8220; <\/em><\/li>\n<li>Focus them on the goal\/outcome: <em>&#8222;We will make much better progress if we could all focus on the matter at hand.&#8220;<\/em><\/li>\n<\/ul>\n<h2>Don&#8217;t assign blame<strong><br \/>\n<\/strong><\/h2>\n<p>If individuals are behaving badly resist the temptation to single them out. This can lead to a hardening of attitudes. Instead highlight the unacceptable behaviour and its negative impact. Think about your own style as well as the needs and preferences of those attending your meeting. This will help you to find the most appropriate and most effective way of handling difficult behaviors in your meetings.<\/p>\n<div  class='hr av-zu2e4b-056987842c37f3b4c05fa6e600db7d29 hr-default  avia-builder-el-0  el_before_av_hr  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<h2><strong>FOR MORE INFORMATION<\/strong><\/h2>\n<ul>\n<li><a title=\"Permanent Link: Before the meeting begins \u2013 4 added-value ideas from great chair persons and facilitators we\u2019ve worked with\" href=\"https:\/\/www.targettraining.eu\/de\/meeting-begins-4-added-value-ideas-great-chair-persons-facilitators-weve-worked\/\" rel=\"bookmark\">Before the meeting begins \u2013 4 added-value ideas from great chair persons and facilitators we\u2019ve worked with <\/a><\/li>\n<li><a id=\"hubspot-name\" class=\"link hubspot-editable\" href=\"https:\/\/www.bates-communications.com\/insights\/bid\/83752\/how-to-deal-with-difficult-people-in-meetings\"><span id=\"hs_cos_wrapper_name\" class=\"hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text\">How to Deal with Difficult People in Meetings<\/span><\/a><\/li>\n<li><a title=\"Permanent Link: Giving Constructive Criticism: Phrases and Tips\" href=\"https:\/\/www.targettraining.eu\/de\/giving-constructive-criticism-tips\/\" rel=\"bookmark\">Giving Constructive Criticism: Phrases and Tips <\/a><\/li>\n<\/ul>\n<div  class='hr av-p161rv-aab4e907e3ed5e2438ae1b0521f7e7dc hr-default  avia-builder-el-1  el_after_av_hr  el_before_av_hr '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Naturally, some team members can feel uncomfortable when their processes and working methods are scrutinized and analyzed. It is not unusual for this discomfort to surface in meetings as difficult and disruptive behaviour. <\/p>\n","protected":false},"author":65,"featured_media":16261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[12,92],"tags":[33],"class_list":["post-16251","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-english","category-soft-skills-pathway","tag-meetings"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Handling difficult and disruptive people in meetings | Target Training GmbH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.targettraining.eu\/de\/handling-difficult-disruptive-people-meetings\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Handling difficult and disruptive people in meetings | Target Training GmbH\" \/>\n<meta property=\"og:description\" content=\"Naturally, some team members can feel uncomfortable when their processes and working methods are scrutinized and analyzed. 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