{"id":16320,"date":"2017-04-21T14:26:57","date_gmt":"2017-04-21T12:26:57","guid":{"rendered":"http:\/\/www.targettraining.eu\/?p=16320"},"modified":"2018-06-06T12:29:18","modified_gmt":"2018-06-06T10:29:18","slug":"importance-staff-training","status":"publish","type":"post","link":"https:\/\/www.targettraining.eu\/de\/importance-staff-training\/","title":{"rendered":"The importance of staff training"},"content":{"rendered":"

We’re a training company. We meet with corporate clients and we ask them questions to find out their situation. They ask us questions too. If they like us, we send in an offer with a training concept. The answers to the questions (from both sides) are often similar. Our clients need training because it will help them succeed. Which makes the company succeed. Here are some of those questions, this time answered by two of Target’s key people, Chris Slattery (Managing Director) and Scott Levey (Operations Manager).\u00a0 <\/strong><\/p>\n

<\/p>\n

<\/div>\n

\"Go

How important is training when it comes to staff?<\/h2>\n

SL:<\/strong> Training is as important to us as it is to every company. (Ironically though, trainers in the industry just don\u2019t get enough training themselves, and there tends to be very little done on an incidental basis.) By nature, trainers in this industry often work independently and at best get development opportunities by accident. Our policy is to attract and hire the best trainers and, through training, help them to stay sharp. When we hire, we look specifically for evidence of continual improvement so we know we are working with people who are open to development and learning.<\/p>\n

CS<\/strong>: The phrase \u2018never buy hair restorer from a bald salesman\u2019 springs to mind. We are obliged to take training seriously for any number of reasons but, most importantly, when training makes our staff stronger, we move up a notch as a company. Our challenge is to make sure that we promote internal training to ensure that the company as a whole benefits from external measures taken by individuals.<\/p>\n

What makes training effective?<\/h2>\n

SL<\/strong>: Skill or job based, the training has to be relevant. The training from which we have had the most positive feedback has been our in-house „Boot Camp“.\u00a0 This is where we explore the skills an InCorporate Trainer needs in order to be successful when delivering in-house training. New trainers generally have low expectations coming onto the course (\u2018training for training\u2019s sake\u2019 being a classic attitude) but the feedback has been consistently strong and participants report that they have been pushed, been developed and gained confidence during the week.\u00a0 Not only that, their line managers have reported a clear difference, as have the end client.<\/p>\n

CS:<\/strong> And be ready to be actively involved in supporting whatever training you go for.\u00a0 Your support, or lack of, makes so much difference.<\/p>\n

Is intercultural training still relevant?<\/h2>\n

CS<\/strong>: Intercultural training introduces the concept of dilemmas which every society is confronted with.<\/p>\n

For example:<\/strong><\/p>\n

    \n
  1. Do we\/they see events as individual and isolated or do we approach them within the context of a larger picture?<\/li>\n
  2. How do we\/they balance the rights of the individual against the interests of a wider society?<\/li>\n<\/ol>\n

    How a society deals with these dilemmas is the essence of that society\u2019s culture. I would suggest that the intercultural aspect is everything\u2026 and nothing. \u201cNothing\u201d in the sense that the theoretical study of regional differences (e.g. be sure to wear white socks on a first date in Ballybunnion), while possibly of some passing interest, is not necessarily conducive to effective communication. \u201cEverything\u201d in the sense that communication \u2013 which is our business \u2013 is founded on shared understanding. Beyond a rudimentary level of language proficiency, working out what is meant becomes more important than the words that are used and what is actually said.<\/p>\n

    Why is language training still so important in the business world today?<\/h2>\n

    SL<\/strong>: Communication is extremely important in all areas, and people just don\u2019t think about it often enough on an day to day level. We don\u2019t always listen well; we are not always understood in the way we want to be understood and in a way that gets results. And this is in our native language. International business communication in a language you don’t really know is difficult – you know what you need but you don’t know how to say it exactly. Successful communication revolves around people setting aside time to reflect on how they communicate and how they can make it more effective. Language training is a tool that supports this. So people can do a great job in English.<\/p>\n

    How do you organize your training budget effectively?<\/h2>\n

    SL<\/strong>: We talk to staff about their current skills and their needs for the future. This is an ongoing conversation. It’s also vital that our managers carve out time to think about their own needs; skills; and the future situation of the client and the team they manage. And we know that it is not always feasible to solve a current problem by throwing training at it: training often takes too long to solve an immediate concern.<\/p>\n

    <\/span><\/span><\/div>\n

    FOR MORE INFORMATION<\/strong><\/h2>\n