{"id":16834,"date":"2017-05-18T13:22:41","date_gmt":"2017-05-18T11:22:41","guid":{"rendered":"http:\/\/www.targettraining.eu\/?p=16834"},"modified":"2018-06-06T12:29:17","modified_gmt":"2018-06-06T10:29:17","slug":"key-tips-english-phrases-next-lessons-learned-meeting","status":"publish","type":"post","link":"https:\/\/www.targettraining.eu\/de\/key-tips-english-phrases-next-lessons-learned-meeting\/","title":{"rendered":"Key tips and English phrases for your next &#8222;lessons learned&#8220; meeting"},"content":{"rendered":"<p><strong>Life is about continuously learning. We sometimes learn from our mistakes, and we can also learn from our successes. This was first brought to my attention early on in my career. After the successful completion of a tough project, we had a meeting with our team leader where we were questioned on both what had we done well and how could the project have gone smoother. Today, in the international automotive company where I work as an <\/strong><a href=\"\/?page_id=3385\">InCorporate Trainer<\/a><strong> training business English, <em>Lessons Learned<\/em> meetings are an integral part of any project.<\/strong><br \/>\n<!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-720a6967-cb73-4d07-9ce8-4b78cd7111ac\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-720a6967-cb73-4d07-9ce8-4b78cd7111ac\" class=\"hs-cta-node hs-cta-720a6967-cb73-4d07-9ce8-4b78cd7111ac\"><!-- [if lte IE 8]&gt;--><\/p>\n<div id=\"hs-cta-ie-element\"><\/div>\n<p><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/455190\/720a6967-cb73-4d07-9ce8-4b78cd7111ac\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" id=\"hs-cta-img-720a6967-cb73-4d07-9ce8-4b78cd7111ac\" class=\"hs-cta-img lazyload\" style=\"border-width: 0px\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/455190\/720a6967-cb73-4d07-9ce8-4b78cd7111ac.png\" alt=\"Go to the eBook\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><noscript><img decoding=\"async\" id=\"hs-cta-img-720a6967-cb73-4d07-9ce8-4b78cd7111ac\" class=\"hs-cta-img\" style=\"border-width: 0px\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/455190\/720a6967-cb73-4d07-9ce8-4b78cd7111ac.png\" alt=\"Go to the eBook\" \/><\/noscript><\/a><\/span> hbspt.cta.load(455190, &#8218;720a6967-cb73-4d07-9ce8-4b78cd7111ac&#8216;, {}); <\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n<h2>What happens in a \u201clessons learned\u201d meeting?<\/h2>\n<p>Like my team leader a long time ago, the project managers I train are convinced that, after any project, it is important to reflect on what could be learned from the experience. Annette, a manager who regularly uses me for <a href=\"https:\/\/www.targettraining.eu\/item\/on-the-job-training\/\">on-the-job training<\/a> explained that <em>\u201cFor us the lessons learned meeting is especially important if the project was deemed to be a success. In this way, best practices are identified and flow into subsequent projects. And feelings of complacency can be avoided. At the same time, it is important to understand what stood in the way of a project being even more successful. It doesn\u2019t really matter how successful a project is, there is always room for improvement.\u201d<\/em><\/p>\n<p>She then went on to explain how her project team has time to consider their performance as well as that of the team as a whole, And that in new teams, or established teams with new members, this was typically tough the first few times<em> \u201cI do see pushback from new colleagues for various reasons, despite how obviously important these meetings may be. Some people feel there is no reason to speak about the past since we cannot go back and change things. Other times people may feel that it isn\u2019t good to talk too much about the past but to focus on the future. My goal as the team\u2019s leader is to show that being open about one\u2019s mistakes allows others to learn from them! In German this is not easy but when we all do it in English we see that things are harder \u201d<\/em><\/p>\n<h2>Use <em>we<\/em> to be tough on the mistakes, but not on the individuals<\/h2>\n<p>Most of us don\u2019t enjoy talking about our mistakes, and when discussing mistakes it is important to be both accurate and respectful. One way to do this is by asking questions using the collective \u201cwe\u201d rather than assigning specific blame. After all, you are a team!<\/p>\n<p><strong>For example:<\/strong><\/p>\n<ul>\n<li>If we hadn\u2019t worked overtime, we wouldn\u2019t have finished within the deadline.<\/li>\n<li>We should have received that information earlier.<\/li>\n<li>If we had known that from the beginning, we would have done things much differently<\/li>\n<li>We wouldn\u2019t have had so many problems if we had communicated better.<\/li>\n<li>We could have saved a lot of money if we had identified the problem earlier.<\/li>\n<\/ul>\n<h2>Ask the right questions to ensure future improvement<\/h2>\n<p>Another way of discussing mistakes is to use hypotheticals. These sentences help to make things less personal and more abstract. With this style of question, a hypothetical cause and effect in the past is identified and applied to future situations; a \u201cWhat if\u2026\u201d style of identifying areas for potential improvement.<\/p>\n<ul>\n<li>What if we made some adjustments in our future labor projections?<\/li>\n<li>What if we ensured more timely delivery for our next project? How could we fulfill such a promise?<\/li>\n<li>What if we were informed sooner? How would that have affected the delivery date?<\/li>\n<li>What if we could improve our internal communication structure? How are some ways we could do this?<\/li>\n<li>What would have been the outcome if we had identified the problem sooner?<\/li>\n<\/ul>\n<h2>Use success as a driver for learning<\/h2>\n<p>As mentioned above, we can also learn from our successes. So what questions could we and should we be asking ourselves to ensure our successes continue on to future projects? Here are some useful examples for your next \u201clessons learned\u201d meeting\u2026<\/p>\n<ul>\n<li>Was our success unique to this project, or is it something we could replicate for future projects?<\/li>\n<li>What surprises did our team handle well, and how could we build off of that to prepare for other unexpected outcomes in the future?<\/li>\n<li>How could we re-formulate our achieved goals to really push the team to perform better?<\/li>\n<li>What value did our individual team members bring to the project?<\/li>\n<li>How can we increase our level of commitment and urgency?<\/li>\n<\/ul>\n<h2>To summarize<\/h2>\n<p>Implementing lessons learned meetings into your projects leads to team members growing in confidence, and an increase in performance and outcomes. Being aware of the impact language can have will help, as can <a href=\"https:\/\/www.targettraining.eu\/facilitating-meetings-and-workshops\/\">facilitation skills <\/a>, and building trust and a willingness to allow constructive <a href=\"https:\/\/www.targettraining.eu\/item\/building-an-effective-team\/\">conflicts in your team<\/a>. Finally, there\u2019s an <a href=\"http:\/\/www.bradegeland.com\/uploads\/1\/1\/4\/3\/...\/lessons_learned_document_template.doc\">excellent lessons learned template<\/a> on Brad Egeland&#8217;s blog. <a href=\"https:\/\/confluence.cornell.edu\/display\/CITPMO\/Facilitation+of+Lessons+Learned+Discussions\">Cornell University<\/a> has a good overview of <a href=\"https:\/\/confluence.cornell.edu\/display\/CITPMO\/Facilitation+of+Lessons+Learned+Discussions\">approaches and questions <\/a>to use,\u00a0 and the <a href=\"https:\/\/www.google.de\/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=10&amp;cad=rja&amp;uact=8&amp;ved=0ahUKEwiw_ffwkvTTAhWkK8AKHZb5CCEQFgh1MAk&amp;url=http%3A%2F%2Fwww.upenn.edu%2Fcomputing%2Fisc%2Fpmap%2FClose-Out%2FLessons%2520Learned%2520Checklist.doc&amp;usg=AFQjCNHnGNpknfzMDhW4LJYGQuv4Z5zYTg&amp;sig2=R0Xpvbhune8l3WBq9VGnFw\">University of Pennsylvania<\/a> offers a <a href=\"https:\/\/www.google.de\/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=10&amp;cad=rja&amp;uact=8&amp;ved=0ahUKEwiw_ffwkvTTAhWkK8AKHZb5CCEQFgh1MAk&amp;url=http%3A%2F%2Fwww.upenn.edu%2Fcomputing%2Fisc%2Fpmap%2FClose-Out%2FLessons%2520Learned%2520Checklist.doc&amp;usg=AFQjCNHnGNpknfzMDhW4LJYGQuv4Z5zYTg&amp;sig2=R0Xpvbhune8l3WBq9VGnFw\">lessons-learned checklists<\/a> to help lead discussions.<\/p>\n<p>If you have any recommendations or would like to tell us about your experiences with lessons learned meetings, please feel free to do so below in the comments section.<\/p>\n<div  class='hr av-wbq802-0a9e47489d5764dfde69ba676801f288 hr-default  avia-builder-el-0  el_before_av_hr  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<h2>FOR MORE INFORMATION<\/h2>\n<ul>\n<li><a title=\"Permanent Link: Authentic communication demystified\" href=\"https:\/\/www.targettraining.eu\/de\/authentic-communication-demystified\/\" rel=\"bookmark\">Authentic communication demystified <\/a><\/li>\n<li><a title=\"Permanent Link: Leading meetings in English\" href=\"https:\/\/www.targettraining.eu\/de\/leading-meetings-in-english\/\" rel=\"bookmark\">Leading meetings in English <\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Life is about continuously learning. We sometimes learn from our mistakes, and we can also learn from our successes. This was first brought to my attention early on in my career. After the successful completion of a tough project &#8230;<\/p>\n","protected":false},"author":34,"featured_media":16427,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[12],"tags":[114,33,106,28],"class_list":["post-16834","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-english","tag-facilitating","tag-meetings","tag-teamwork","tag-business-english-vocabulary"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Key tips and English phrases for your next &quot;lessons learned&quot; meeting | Target Training GmbH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.targettraining.eu\/de\/key-tips-english-phrases-next-lessons-learned-meeting\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Key tips and English phrases for your next &quot;lessons learned&quot; meeting | Target Training GmbH\" \/>\n<meta property=\"og:description\" content=\"Life is about continuously learning. 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