{"id":28859,"date":"2019-03-25T11:31:39","date_gmt":"2019-03-25T10:31:39","guid":{"rendered":"https:\/\/www.targettraining.eu\/?p=28859"},"modified":"2019-03-25T14:26:13","modified_gmt":"2019-03-25T13:26:13","slug":"how-to-avoid-your-emails-going-viral","status":"publish","type":"post","link":"https:\/\/www.targettraining.eu\/de\/how-to-avoid-your-emails-going-viral\/","title":{"rendered":"How to avoid your emails going viral"},"content":{"rendered":"

\u201cWorst email ever?\u201d\u00a0 was the headline that got my attention<\/strong><\/a> when I read my newspaper on a Saturday morning. The story was about an Australian manager who had sent an email which he later described himself as a \u201cGordon Ramsay meets Donald Trump-style email rant\u201d.\u00a0 His email went viral on Twitter (#bossoftheyear) and the story was an online sensation for a couple of days.\u00a0 <\/strong><\/p>\n

Although, or maybe because, we send and receive countless emails every day it is sometimes easy to forget some of the golden rules of email etiquette. To give the manager his dues he later apologized to his staff (\u201cIt seems I am becoming an online sensation for how NOT to communicate – and in hindsight I agree!!\u201d<\/em>), but his story is a timely reminder to review some important dos and don\u2019ts for emailing<\/em>. Starting with the most important one, here are six tips for you to consider…<\/strong><\/p>\n

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Tip 1 – Don\u2019t send emails when you are angry \/ frustrated\/ tired etc<\/h2>\n

This is, and always will be, the first rule of email communication. In \u201cWriting emails that people read\u201d<\/a>, our most downloaded ebook with 18,000 downloads to date, we suggest you write the whole email if it will make you feel better and help you to get some-thing out of your system – BUT only add the recipients and send it after you have had space and time to reflect and think about what you are sending and its potential impact. Rule #2 builds on this by emphasizing that email is great for giving information, sharing updates or making simple requests. However, use the phone if something could be a sensitive or emotional topic. When it comes to management communication, in our Practical Toolbox for Managers training<\/a> we also suggest that emotional communication is done face-to-face, via Webex or over the phone. Email just doesn\u2019t help \u2026 although you might feel better for a few minutes.<\/p>\n

As the Australian manger himself later said, he sent it \u201cin a moment of seeing red and it most definitely should not have happened<\/em>\u201d.<\/p>\n

Tip 2 – Watch your tone, mind your language<\/h2>\n

Emails need to be respectful and clear. Body language, facial expressions and tone of voice cannot be communicated by email. How an email sounds and the message it sends are determined only by the words that we use. Read this blog post if you want to learn more about tone in emails.<\/a>\u00a0Make sure that your message is respectful and clear. In his viral email the manager knew he\u2019d misjudged this and later wrote \u201cObviously some of you know me pretty well and know I shoot from the hip, but obviously others don\u2019t\u201d.<\/em><\/p>\n

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