{"id":29530,"date":"2019-04-28T13:18:24","date_gmt":"2019-04-28T11:18:24","guid":{"rendered":"https:\/\/www.targettraining.eu\/die-vier-reiter-verachtung-und-einmauern-am-arbeitsplatz\/"},"modified":"2019-11-06T09:27:37","modified_gmt":"2019-11-06T08:27:37","slug":"die-vier-reiter-verachtung-und-einmauern-am-arbeitsplatz","status":"publish","type":"post","link":"https:\/\/www.targettraining.eu\/de\/die-vier-reiter-verachtung-und-einmauern-am-arbeitsplatz\/","title":{"rendered":"Die vier Reiter: Verachtung und Einmauern am Arbeitsplatz"},"content":{"rendered":"<p><strong>Healthy and respectful working relationships are a must if you want an effective and enjoyable workplace.\u00a0 In the first post of this series, I introduced John Gottmann\u2019s work on <\/strong><strong><a href=\"https:\/\/www.targettraining.eu\/de\/meet-the-four-horsemen-of-the-apocalypse-and-why-they-matter-in-your-workplace\/\">the 4 Horsemen of the Apocalypse.<\/a><\/strong><strong> In the second post, <\/strong><strong><a href=\"https:\/\/www.targettraining.eu\/de\/improving-contempt-stonewalling-in-the-workplace\/\">we looked at what you can do to tackle the toxic behaviours of criticizing &amp; blaming and defensiveness.<\/a><\/strong><strong> This blog post will dive deeper into the last 2 toxic behaviours \u2013 and possibly the most damaging of the 4: <\/strong><em><strong>stonewalling &amp; contempt<\/strong><\/em><strong>. We\u2019ll explore why they happen, their impact and how both parties can change things for the better. \u00a0We\u2019ll end with what a manger can do when they see these behaviours within their teams.<\/strong><\/p>\n<p><span id=\"hs-cta-wrapper-f25b6e29-70a1-4c73-bf91-8fba347b1522\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-f25b6e29-70a1-4c73-bf91-8fba347b1522\" class=\"hs-cta-node hs-cta-f25b6e29-70a1-4c73-bf91-8fba347b1522\"><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/455190\/f25b6e29-70a1-4c73-bf91-8fba347b1522\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" id=\"hs-cta-img-f25b6e29-70a1-4c73-bf91-8fba347b1522\" class=\"hs-cta-img lazyload\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/455190\/f25b6e29-70a1-4c73-bf91-8fba347b1522.png\" alt=\"Writing emails that people read: Free eBook download\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><noscript><img decoding=\"async\" id=\"hs-cta-img-f25b6e29-70a1-4c73-bf91-8fba347b1522\" class=\"hs-cta-img\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/455190\/f25b6e29-70a1-4c73-bf91-8fba347b1522.png\" alt=\"Writing emails that people read: Free eBook download\" \/><\/noscript><\/a><\/span><\/span><\/p>\n<h2>Contempt<\/h2>\n<p>Contempt is when somebody makes it clear that they feel somebody has no value and deserves no respect. As it has been built brick-by-brick over time, it is tough to dismantle, and is probably the most destructive behaviour amongst <a href=\"https:\/\/www.gottman.com\/blog\/the-four-horsemen-contempt\/\">Gottman\u2019s \u201cFour Horsemen\u201d<\/a>.<\/p>\n<p>Contempt can manifest itself as ongoing sarcasm, cynicism, insults and aggressive, belittling or mocking humour. It can be seen in small gestures (eye-rolling when a colleague starts talking in a meeting, snorting at the mention of a project, a smirk or a single \u201chah\u201d when a\u00a0 colleagues name is mentioned) to full on mocking and cruel statements e.g<em>. \u201cWow, you\u2019ve done better than I ever expected \u2013 even by your standards that\u2019s truly great work Susanne. You must be exhausted after having made so many mistakes\u201d.<\/em><\/p>\n<p>When somebody shows contempt, they are actually communicating that they see themselves as better and worth more.<\/p>\n<h4>Why do we do show contempt?<\/h4>\n<p>Feelings of contempt are typically built up over time &#8211; negative experiences create their own story and, too often, nobody has tackled the situation effectively. This can leave a person feeling frustrated and angry and looking to establish some sort of \u201csuperiority\u201d. \u00a0Contempt can also come from a sense of moral superiority based on class, cultural or religious differences. Peers can feed into it or enable it.<\/p>\n<h4>What happens when we show contempt?<\/h4>\n<p>Contempt destroys teams and relationships. It prevents trust and respect and makes it hard for any real human warmth. It is tangibly damaging, causes stress and can harm people emotionally, mentally and ultimately physically.<\/p>\n<h4>So, what can the person showing contempt do differently?<\/h4>\n<p>Truth be told, if you are showing contempt for others there is a good chance you no longer care about turning things around. However, if you have a high level of self-awareness and realise that you have become somebody you don\u2019t want to be then this is already a great step. Going forward you can focus on redefining your relationship with your colleague through &#8230;<\/p>\n<ul>\n<li>seeing the other person as a human being with equal value.<\/li>\n<li>seeking a positive trait in them and acknowledge it first to yourself and then to the other.<\/li>\n<li>finding something they do that you value \u2013 then tell them.<\/li>\n<li>communicating your needs with \u201cI\u201d statements and not \u201cyou\u201d statements e.g. \u201c<em>I feel\u2026\u201d, \u201cI want\u2026\u201d<\/em><\/li>\n<li>actively looking to find opportunities to make deposits in their \u201cemotional bank account\u201d.<\/li>\n<\/ul>\n<h4>And what can the person receiving contempt do to limit the toxic impact and turn things around?<\/h4>\n<ul>\n<li>Look after yourself and work to stay balanced and neutral when interacting with this person. Shut out the unhelpful <em>\u201cwhatever I do will be seen as wrong\u201d<\/em> self- talk. Reward yourself for not feeding into a situation.<\/li>\n<li>People don\u2019t always realize that they are being offensive\u2026 or how offensive they are being. Raise awareness of behaviours in a neutral \/ inquiring tone e.g. <em>\u201cWhat would you like to achieve by saying that?\u201d, \u201cWhy are you rolling your eyes?\u201d<\/em><\/li>\n<li>Ask questions about the other\u2019s intent &#8211; especially if they are not communicating in their first language. e.g. <em>\u201cAre you aware that, when I hear you say \u2026 I feel \u2026?\u201d \u201c <\/em><\/li>\n<li>Reflect how the contemptuous behaviour is impacting you e.g. <em>\u201cI feel belittled when you roll your eyes when I talk. Is this intended?\u201d<\/em><\/li>\n<li>Say how you feel about what is going on and show your desire to make things right, e.g. <em>\u201cCan we take a step back and slow things down?\u201d \u201cInsulting me isn\u2019t helping us to move forward and find a solution<\/em><em>\u201d, \u201c What is the best way to tackle this issue for both of us?\u201d<\/em><\/li>\n<li>Indicate that you are willing to move beyond the present and press the reset button e.g. <em>\u201cI feel we are struggling. How about we try and start again from the beginning and build a new working relationship?\u201d<\/em><\/li>\n<li>And when things get too much, don\u2019t be afraid to seek support within your organization. When you do this focus on you and your feelings\u2026 and not what they said\/did.<\/li>\n<li>And finally, know where your limits are and seek support from your manager or HR if you feel these are being crossed.<\/li>\n<\/ul>\n<h2>Stonewalling<em>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/em><\/h2>\n<p>When somebody feels they are frequently and undeservedly being blamed or treated with contempt, they may choose to withdraw into themselves and give one-word answers or even refuse to participate at all. Discussion, healthy questioning and positive conflict are key elements of any successful team.\u00a0 Stonewalling stops this from happening, and feeds contempt, defensiveness and blaming.<\/p>\n<h4>Why do we do stonewall?<\/h4>\n<p>By refusing to cooperate, engage, react or communicate we look to protect ourselves and ride it out. Beneath this we may be seeking to control or establish hierarchy e.g. <em>\u201cI don\u2019t need to listen to you\u201d.<\/em><\/p>\n<h4>What happens when we do this?<\/h4>\n<p>The impact is that communication stops. The other person may become increasingly frustrated, angry and then despondent. Communication collapses and relationships quickly collapse too. Other colleagues get pulled in to the toxic situation as they become impacted, and everything gets slower and tougher \u2026 meaning ultimately performance and results suffer.<\/p>\n<h4>So, what can the \u201cstonewaller\u201d do differently?<\/h4>\n<p>If you recognize this behaviour in yourself and want to change you can\u2026<\/p>\n<ul>\n<li>focus on who you choose to be \u2013 who am I really? How do I want to behave?\u00a0 How do I behave when I am at my best?<\/li>\n<li>ask for space if you need it, and commit to resume once things have calmed down.<\/li>\n<li>find a way to calm your emotions. Is there a third party you can express your feelings to? Alternatively, verbalize them out loud to yourself (or write them down if you prefer).<\/li>\n<li>work out why you have reached this point. Why are you so angry and reluctant to contribute? Answering these questions may help you to understand your feelings better and enable you to continue.<\/li>\n<li>avoid righteous indignation e.g. <em>\u201c I don\u2019t have to take this anymore\u201d<\/em> or seeing yourself as an innocent victim<\/li>\n<\/ul>\n<h4>And what can the \u201cstonewalled\u201d do to limit the toxic impact?<\/h4>\n<ul>\n<li>Ask yourself why are they stonewalling? What are you doing\/have you done that is making the other person not feel safe in expressing themselves?<\/li>\n<li>Focus on building safety. Agree a fixed time, neutral and private location, confidentiality and help them come back into the conversation with simple exploratory open questions.<\/li>\n<li>Accept that a break might be needed and press the \u201cpause\u201d button while communicating that you are committed to continuing the conversation later.<\/li>\n<li><a href=\"https:\/\/www.targettraining.eu\/de\/active-listening-develop-making-little-noises\/\">Really listen<\/a> to what the other person is saying.<\/li>\n<\/ul>\n<h4>What can a manager do when they see contempt and stonewalling within their team?<\/h4>\n<p>The hard truth is that as a manager you probably won\u2019t be able to do as much as you might like to.\u00a0 Whereas a skilled manager can actively help team members get past <a href=\"https:\/\/www.targettraining.eu\/improving-your-w\u2026in-the-workplace\/\">criticizing, blaming and being defensive,<\/a> contempt and stonewalling are far more difficult to deal with. In fact, any blog would struggle to explore the variables and options.\u00a0 Here are some questions to ask yourself\u2026<\/p>\n<ul>\n<li>What is the impact of the behaviour on the team and our results?<\/li>\n<li>What can I accept? What can&#8217;t I accept? Where is my line in the sand?<\/li>\n<li>Where is the contempt or stonewalling coming from? e.g. why this person? this situation? this environment?<\/li>\n<li>How willing am I to reflect back what I am seeing? The impact it is having? And the impact it may have later?<\/li>\n<li>Am I prepared and committed to consistently confront contemptuous or stonewalling behaviors over the long-term?<\/li>\n<li>To what extent can I ring-fence a person without impacting the team or passing more work and responsibility on to others?<\/li>\n<li>Am I choosing to do nothing? Or am I afraid to do something?<\/li>\n<li>Who else can help me in this situation?<\/li>\n<li>To what extent has HR been involved so far? What can they do?<\/li>\n<li>Under what circumstances am I prepared to let this person go?<\/li>\n<\/ul>\n<p>Whether you are just <a href=\"https:\/\/www.targettraining.eu\/item\/moving-from-colleague-to-manager-in-6-steps\/\">moving into a management position<\/a>, <a href=\"https:\/\/www.targettraining.eu\/item\/managing-conflict-virtual-teams\/\">managing a conflict in your virtual team<\/a>, or just want to <a href=\"https:\/\/www.targettraining.eu\/improving-your-w\u2026in-the-workplace\/\">get the very best from your staff and the teams you manage,<\/a> being aware of Gottmann\u2019s work on the 4 Horsemen of the Apocalypse is incredibly useful and practical. At the end of the day, results are delivered through people and people are complex. None of us are always at our best and we can all struggle in relationships.\u00a0 Awareness of the 4 Horsemen is a start, followed by self-reflection and support.\u00a0 An effective manager is neither a counsellor nor a buddy \u2013\u00a0but they do need to manage people as individuals \u2013 and this means managing knowledge, skills, attitudes and behaviours.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dieser Blogbeitrag wird tiefer in die letzten 2 toxischen Verhaltensweisen eintauchen &#8211; vermutlich die sch\u00e4dlichsten der 4: Einmauern &#038; Verachtung. Wir werden untersuchen, warum sie passieren, welche Auswirkungen sie haben und wie beide Parteien die Dinge zum Besseren wenden k\u00f6nnen.  <\/p>\n","protected":false},"author":5,"featured_media":25086,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[382],"tags":[333,345,374,336],"class_list":["post-29530","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-soft-skills","tag-leaderships","tag-managing-conflict-de","tag-managing-others-de","tag-teamwork-de"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Die vier Reiter: Verachtung und Einmauern am Arbeitsplatz | Target Training GmbH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.targettraining.eu\/de\/die-vier-reiter-verachtung-und-einmauern-am-arbeitsplatz\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Die vier Reiter: Verachtung und Einmauern am Arbeitsplatz | Target Training GmbH\" \/>\n<meta property=\"og:description\" content=\"Dieser Blogbeitrag wird tiefer in die letzten 2 toxischen Verhaltensweisen eintauchen - vermutlich die sch\u00e4dlichsten der 4: Einmauern &amp; Verachtung. 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