{"id":8889,"date":"2014-07-02T12:09:30","date_gmt":"2014-07-02T10:09:30","guid":{"rendered":"http:\/\/www.targettraining.eu\/?p=8889"},"modified":"2018-06-06T12:29:38","modified_gmt":"2018-06-06T10:29:38","slug":"3-dimensions-customer-service","status":"publish","type":"post","link":"https:\/\/www.targettraining.eu\/de\/3-dimensions-customer-service\/","title":{"rendered":"The 3 dimensions of customer service"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-q6em1-690859e8c251d8451c58bd66db3dcc1d\">\n#top .hr.hr-invisible.av-q6em1-690859e8c251d8451c58bd66db3dcc1d{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-q6em1-690859e8c251d8451c58bd66db3dcc1d hr-invisible  avia-builder-el-0  el_before_av_one_half  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<h3>Do you work directly or indirectly with customers?<\/h3>\n<p>If the answer is yes, then you provide customer service.<\/p>\n<p>In a dedicated customer service environment, like a call centre or corporate helpdesk, customer satisfaction (CSAT) is a prominent phrase. In such an environment, customer satisfaction is measured through surveys and feedback. In a non-dedicated environment, customer service is only a small part of the job, but the principles are the same. You need and want the customer to be happy with the service you provide.<br \/>\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-aaa71860-e705-4a7e-b8e5-ab6e16849d2e\"><span class=\"hs-cta-node hs-cta-aaa71860-e705-4a7e-b8e5-ab6e16849d2e\" id=\"hs-cta-aaa71860-e705-4a7e-b8e5-ab6e16849d2e\"><!--[if lte IE 8]&gt;\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n&lt;![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/455190\/aaa71860-e705-4a7e-b8e5-ab6e16849d2e\" target=\"_blank\"><img decoding=\"async\" class=\"hs-cta-img lazyload\" id=\"hs-cta-img-aaa71860-e705-4a7e-b8e5-ab6e16849d2e\" style=\"border-width:0px\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/455190\/aaa71860-e705-4a7e-b8e5-ab6e16849d2e.png\" alt=\"Writing emails that people read: Free eBook download\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><noscript><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-aaa71860-e705-4a7e-b8e5-ab6e16849d2e\" style=\"border-width:0px\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/455190\/aaa71860-e705-4a7e-b8e5-ab6e16849d2e.png\" alt=\"Writing emails that people read: Free eBook download\" \/><\/noscript><\/a><\/span> hbspt.cta.load(455190, &#8218;aaa71860-e705-4a7e-b8e5-ab6e16849d2e&#8216;, {}); <\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n<h3>Your CSAT score &#8211; getting it from good to great<\/h3>\n<p>A happy customer = a returning customer. Because you are dealing with the expectations that people have of you, customer satisfaction means something else for each customer. There are many factors that can influence your customer&#8217;s satisfaction. But even though customer satisfaction means different things to different customers, all customer expectations fall in to what is called &#8218;The three dimensions of customer service.&#8216;<\/p>\n<h3>The 3 dimensions of customer service<\/h3>\n<h5><strong>The business dimension<\/strong><\/h5>\n<p>The practical need of your customer. The business dimension is the reason why they are contacting you. Something&#8217;s not working. There&#8217;s an issue to solve or a question to answer. Providers who work too much in this dimension are focussing on solving the query and not enough on the person making the query. Customers feel the interaction was too impersonal or too technical and their CSAT score reflects this.<\/p>\n<h5><strong>The human dimension<\/strong><\/h5>\n<p>The human need of your customer. Customers want respect, attention, assurance. They want to feel important. Addressing customer needs in this dimension successfully has a larger overall impact on the long-term satisfaction of your customer than addressing their business need &#8211; even if you can&#8217;t answer their query immediately.<\/p>\n<h5><strong>The hidden dimension<\/strong><\/h5>\n<p>The hidden dimension is all the things that are going on behind the scenes for you and the customer. For the customer, it&#8217;s a set of expectations that they have of the service. For the provider, it&#8217;s the processes and procedures that must be followed during the interaction. Your ability to address customer expectations and the hidden aspects of your job can have a large impact on your CSAT score.<\/p>\n<h3>Achieve customer satisfaction by focussing on the human dimension<\/h3>\n<p>Although balancing your customer&#8217;s needs in each of the three dimensions is paramount in achieving an excellent CSAT score, it&#8217;s the human dimension where people feel they are cared about and listened to. The efforts that you make in the human dimension will pay off for you on their CSAT score.<\/p>\n<h5><strong>A practical example<\/strong><\/h5>\n<p>Here are two partial transcripts of identical queries that one of our clients (a corporate helpdesk) received. When the two surveys came back, one had an average score, the other received the highest mark possible. During both calls, the problem was solved within minutes.<\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: center\"><strong>Customer query:<\/strong><\/h2>\n<h2 style=\"text-align: center\">I received an email that said I had to upgrade my software. When I clicked on the link, nothing happened. But now the program won&#8217;t start either.<\/h2>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<div  class='flex_column av-5ie1c9-723a6f233efe3af266bb8c3fe6b91cbe av_one_half  avia-builder-el-1  el_after_av_hr  el_before_av_one_half  first flex_column_div  '     ><h4><strong>Transcript 1<\/strong><\/h4>\n<p><strong>Customer<\/strong>: How am I supposed to work now?<\/p>\n<p><strong>Helpdesk<\/strong>: I&#8217;ll fix it for you. Just hang on for just a minute.<\/p>\n<p>&#8230;(customer put on hold)&#8230;<\/p>\n<p><strong>Helpdesk<\/strong>: Okay. I&#8217;ve resent you the mail with a new link. It should work now. Call back otherwise.<\/p>\n<p><strong>Customer<\/strong>: Thank you.<\/p><\/div>\n<div  class='flex_column av-4nxi15-fcd34910cfc2d452f57b1f4d29224b24 av_one_half  avia-builder-el-2  el_after_av_one_half  el_before_av_hr  flex_column_div  '     ><h4><strong>Transcript 2<\/strong><\/h4>\n<p><strong>Customer<\/strong>: I don&#8217;t believe this. I have an important deadline.<\/p>\n<p><strong>Helpdesk<\/strong>: I need to put you on hold for a minute, while I check XYZ on our end. I&#8217;ll be right back.<\/p>\n<p>&#8230;(customer put on hold)&#8230;<\/p>\n<p><strong>Helpdesk<\/strong>: Thanks for waiting. Within the next few minutes, you&#8217;ll receive an email with a new link. This time, the upgrade should work just fine. Do you want me to wait on the line while you try it?<\/p>\n<p><strong>Customer<\/strong>: No, that&#8217;s okay, I can call back if it doesn&#8217;t work.<\/p>\n<p><strong>Helpdesk<\/strong>:\u00a0 I&#8217;m very sorry about this. I understand this is the last thing you need when you have a deadline. In any case, I hope it&#8217;s all sorted now.<\/p>\n<p><strong>Customer<\/strong>: Me too. Thanks.<\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2iev2h-5c9fd01c7e5483e18a56a0f466dd3395\">\n#top .hr.hr-invisible.av-2iev2h-5c9fd01c7e5483e18a56a0f466dd3395{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-2iev2h-5c9fd01c7e5483e18a56a0f466dd3395 hr-invisible  avia-builder-el-3  el_after_av_one_half  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<h3>What is good customer service, in your opinion?<\/h3>\n<p>Think about excellent customer service that you have received. What sticks in your mind the most &#8211; is it the time it took to solve the problem, or how the provider addressed your human need? What specifically did the provider say or do that made you a satisfied customer?\u00a0 What does someone have to do for you to score a &#8222;perfect 10&#8220; on a feedback form? For some it is the effort the provider took to make sure the problem was solved. For others it&#8217;s the fact that it wasn&#8217;t a complete hassle to get someone on the line.<\/p>\n<p>What is good customer service in your opinion? Let us know.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do you work directly or indirectly with customers? If the answer is yes, then you provide customer service. In a dedicated customer service environment, like a call centre or corporate helpdesk, customer satisfaction (CSAT) is a prominent phrase. In such an environment, customer satisfaction is measured through surveys and feedback. In a non-dedicated environment, customer [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":6147,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[92],"tags":[96],"class_list":["post-8889","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-soft-skills-pathway","tag-customer-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The 3 dimensions of customer service | Target Training GmbH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.targettraining.eu\/de\/3-dimensions-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The 3 dimensions of customer service | Target Training GmbH\" \/>\n<meta property=\"og:description\" content=\"Do you work directly or indirectly with customers? If the answer is yes, then you provide customer service. In a dedicated customer service environment, like a call centre or corporate helpdesk, customer satisfaction (CSAT) is a prominent phrase. In such an environment, customer satisfaction is measured through surveys and feedback. In a non-dedicated environment, customer [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Target Training GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TargetTrainingGmbh\" \/>\n<meta property=\"article:published_time\" content=\"2014-07-02T10:09:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-06-06T10:29:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2013\/09\/Fotolia_54804124_M-e1389346793490.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1612\" \/>\n\t<meta property=\"og:image:height\" content=\"702\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"BVS\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"BVS\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/\"},\"author\":{\"name\":\"BVS\",\"@id\":\"https:\/\/www.targettraining.eu\/#\/schema\/person\/0269e6bcf87a7de626feab3be86b0768\"},\"headline\":\"The 3 dimensions of customer service\",\"datePublished\":\"2014-07-02T10:09:30+00:00\",\"dateModified\":\"2018-06-06T10:29:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/\"},\"wordCount\":856,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.targettraining.eu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2013\/09\/Fotolia_54804124_M-e1389346793490.jpg\",\"keywords\":[\"customer service\"],\"articleSection\":[\"Soft Skills\"],\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/\",\"url\":\"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/\",\"name\":\"The 3 dimensions of customer service | Target Training GmbH\",\"isPartOf\":{\"@id\":\"https:\/\/www.targettraining.eu\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2013\/09\/Fotolia_54804124_M-e1389346793490.jpg\",\"datePublished\":\"2014-07-02T10:09:30+00:00\",\"dateModified\":\"2018-06-06T10:29:38+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/#breadcrumb\"},\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/#primaryimage\",\"url\":\"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2013\/09\/Fotolia_54804124_M-e1389346793490.jpg\",\"contentUrl\":\"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2013\/09\/Fotolia_54804124_M-e1389346793490.jpg\",\"width\":1612,\"height\":702,\"caption\":\"feedback target training\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.targettraining.eu\/de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The 3 dimensions of customer service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.targettraining.eu\/#website\",\"url\":\"https:\/\/www.targettraining.eu\/\",\"name\":\"Target Training GmbH\",\"description\":\"Training you to succeed globally\",\"publisher\":{\"@id\":\"https:\/\/www.targettraining.eu\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.targettraining.eu\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de-DE\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.targettraining.eu\/#organization\",\"name\":\"Target Training GmbH\",\"url\":\"https:\/\/www.targettraining.eu\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\/\/www.targettraining.eu\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2013\/04\/WP-logo2.png\",\"contentUrl\":\"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2013\/04\/WP-logo2.png\",\"width\":103,\"height\":32,\"caption\":\"Target Training GmbH\"},\"image\":{\"@id\":\"https:\/\/www.targettraining.eu\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/TargetTrainingGmbh\",\"https:\/\/x.com\/TargetTrains\",\"https:\/\/www.youtube.com\/c\/TargettrainingEugmbh\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.targettraining.eu\/#\/schema\/person\/0269e6bcf87a7de626feab3be86b0768\",\"name\":\"BVS\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\/\/www.targettraining.eu\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/84111a761b53db77f6d507abe3146c31?s=96&d=blank&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/84111a761b53db77f6d507abe3146c31?s=96&d=blank&r=g\",\"caption\":\"BVS\"},\"sameAs\":[\"https:\/\/x.com\/Brenda van Seters\"],\"url\":\"https:\/\/www.targettraining.eu\/de\/author\/brenda-vanseters\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The 3 dimensions of customer service | Target Training GmbH","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.targettraining.eu\/de\/3-dimensions-customer-service\/","og_locale":"de_DE","og_type":"article","og_title":"The 3 dimensions of customer service | Target Training GmbH","og_description":"Do you work directly or indirectly with customers? If the answer is yes, then you provide customer service. In a dedicated customer service environment, like a call centre or corporate helpdesk, customer satisfaction (CSAT) is a prominent phrase. In such an environment, customer satisfaction is measured through surveys and feedback. In a non-dedicated environment, customer [&hellip;]","og_url":"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/","og_site_name":"Target Training GmbH","article_publisher":"https:\/\/www.facebook.com\/TargetTrainingGmbh","article_published_time":"2014-07-02T10:09:30+00:00","article_modified_time":"2018-06-06T10:29:38+00:00","og_image":[{"width":1612,"height":702,"url":"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2013\/09\/Fotolia_54804124_M-e1389346793490.jpg","type":"image\/jpeg"}],"author":"BVS","twitter_misc":{"Verfasst von":"BVS","Gesch\u00e4tzte Lesezeit":"4 Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/#article","isPartOf":{"@id":"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/"},"author":{"name":"BVS","@id":"https:\/\/www.targettraining.eu\/#\/schema\/person\/0269e6bcf87a7de626feab3be86b0768"},"headline":"The 3 dimensions of customer service","datePublished":"2014-07-02T10:09:30+00:00","dateModified":"2018-06-06T10:29:38+00:00","mainEntityOfPage":{"@id":"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/"},"wordCount":856,"commentCount":0,"publisher":{"@id":"https:\/\/www.targettraining.eu\/#organization"},"image":{"@id":"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/#primaryimage"},"thumbnailUrl":"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2013\/09\/Fotolia_54804124_M-e1389346793490.jpg","keywords":["customer service"],"articleSection":["Soft Skills"],"inLanguage":"de-DE","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/","url":"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/","name":"The 3 dimensions of customer service | Target Training GmbH","isPartOf":{"@id":"https:\/\/www.targettraining.eu\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/#primaryimage"},"image":{"@id":"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/#primaryimage"},"thumbnailUrl":"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2013\/09\/Fotolia_54804124_M-e1389346793490.jpg","datePublished":"2014-07-02T10:09:30+00:00","dateModified":"2018-06-06T10:29:38+00:00","breadcrumb":{"@id":"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/#breadcrumb"},"inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/"]}]},{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/#primaryimage","url":"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2013\/09\/Fotolia_54804124_M-e1389346793490.jpg","contentUrl":"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2013\/09\/Fotolia_54804124_M-e1389346793490.jpg","width":1612,"height":702,"caption":"feedback target training"},{"@type":"BreadcrumbList","@id":"https:\/\/www.targettraining.eu\/3-dimensions-customer-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.targettraining.eu\/de\/"},{"@type":"ListItem","position":2,"name":"The 3 dimensions of customer service"}]},{"@type":"WebSite","@id":"https:\/\/www.targettraining.eu\/#website","url":"https:\/\/www.targettraining.eu\/","name":"Target Training GmbH","description":"Training you to succeed globally","publisher":{"@id":"https:\/\/www.targettraining.eu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.targettraining.eu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-DE"},{"@type":"Organization","@id":"https:\/\/www.targettraining.eu\/#organization","name":"Target Training GmbH","url":"https:\/\/www.targettraining.eu\/","logo":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/www.targettraining.eu\/#\/schema\/logo\/image\/","url":"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2013\/04\/WP-logo2.png","contentUrl":"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2013\/04\/WP-logo2.png","width":103,"height":32,"caption":"Target Training GmbH"},"image":{"@id":"https:\/\/www.targettraining.eu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/TargetTrainingGmbh","https:\/\/x.com\/TargetTrains","https:\/\/www.youtube.com\/c\/TargettrainingEugmbh"]},{"@type":"Person","@id":"https:\/\/www.targettraining.eu\/#\/schema\/person\/0269e6bcf87a7de626feab3be86b0768","name":"BVS","image":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/www.targettraining.eu\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/84111a761b53db77f6d507abe3146c31?s=96&d=blank&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/84111a761b53db77f6d507abe3146c31?s=96&d=blank&r=g","caption":"BVS"},"sameAs":["https:\/\/x.com\/Brenda van Seters"],"url":"https:\/\/www.targettraining.eu\/de\/author\/brenda-vanseters\/"}]}},"_links":{"self":[{"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/posts\/8889\/"}],"collection":[{"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/posts\/"}],"about":[{"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/types\/post\/"}],"author":[{"embeddable":true,"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/users\/3\/"}],"replies":[{"embeddable":true,"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/comments\/?post=8889"}],"version-history":[{"count":21,"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/posts\/8889\/revisions\/"}],"predecessor-version":[{"id":16116,"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/posts\/8889\/revisions\/16116\/"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/media\/6147\/"}],"wp:attachment":[{"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/media\/?parent=8889"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/categories\/?post=8889"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.targettraining.eu\/de\/wp-json\/wp\/v2\/tags\/?post=8889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}