{"id":9215,"date":"2014-09-24T12:48:33","date_gmt":"2014-09-24T10:48:33","guid":{"rendered":"http:\/\/www.targettraining.eu\/?p=9215"},"modified":"2018-06-06T12:29:34","modified_gmt":"2018-06-06T10:29:34","slug":"writing-business-apologies","status":"publish","type":"post","link":"https:\/\/www.targettraining.eu\/de\/writing-business-apologies\/","title":{"rendered":"A 6 step guide to writing email apologies"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9ibssv-b5ff5afad14fe19e59590a05639ad491\">\n#top .hr.hr-invisible.av-9ibssv-b5ff5afad14fe19e59590a05639ad491{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-9ibssv-b5ff5afad14fe19e59590a05639ad491 hr-invisible  avia-builder-el-0  el_before_av_hr  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<p><strong>Writing apologies requires tact and a careful choice of words. An apology that accepts too much blame can lead to problems in future business dealings with that client. Equally, an apology that doesn\u2019t go far enough, or doesn\u2019t sufficiently demonstrate your understanding of the mistake, can also lead to future problems with trust.<\/strong><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7e2tcv-3b03f30774273084ccb12ba64a436d6f\">\n#top .hr.hr-invisible.av-7e2tcv-3b03f30774273084ccb12ba64a436d6f{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-7e2tcv-3b03f30774273084ccb12ba64a436d6f hr-invisible  avia-builder-el-1  el_after_av_hr  el_before_av_two_third '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div  class='flex_column av-5gmdxb-7d5c9224ea7ebad051999d893be7b248 av_two_third  avia-builder-el-2  el_after_av_hr  el_before_av_one_third  first flex_column_div  '     ><h3>Before apologizing to a customer, ask yourself these questions<\/h3>\n<ul>\n<li>How much of the problem are you going to tell the customer?<\/li>\n<li>Are you accepting responsibility? How much?<\/li>\n<li>If it wasn\u2019t your fault do you accept some responsibility anyway?<\/li>\n<li>What is a reasonable compensation to offer for the problem? Might this set a precedent?<\/li>\n<li>Is the problem one that is still ongoing? (And therefore can you promise it won\u2019t happen again?)<\/li>\n<\/ul><\/div>\n<div  class='flex_column av-44vf7j-b80bfee73520b02488f093503dec3109 av_one_third  avia-builder-el-3  el_after_av_two_third  el_before_av_promobox  flex_column_div  '     ><p><a href=\"https:\/\/hs.targettraining.eu\/ebook\/sugar\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-9107 lazyload\" data-src=\"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2014\/08\/writing-emails-that-people-read-188x300.png\" alt=\"writing emails that people read\" width=\"188\" height=\"300\" data-srcset=\"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2014\/08\/writing-emails-that-people-read-188x300.png 188w, https:\/\/www.targettraining.eu\/wp-content\/uploads\/2014\/08\/writing-emails-that-people-read-78x125.png 78w, https:\/\/www.targettraining.eu\/wp-content\/uploads\/2014\/08\/writing-emails-that-people-read-47x75.png 47w, https:\/\/www.targettraining.eu\/wp-content\/uploads\/2014\/08\/writing-emails-that-people-read.png 232w\" data-sizes=\"(max-width: 188px) 100vw, 188px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 188px; --smush-placeholder-aspect-ratio: 188\/300;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-9107\" src=\"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2014\/08\/writing-emails-that-people-read-188x300.png\" alt=\"writing emails that people read\" width=\"188\" height=\"300\" srcset=\"https:\/\/www.targettraining.eu\/wp-content\/uploads\/2014\/08\/writing-emails-that-people-read-188x300.png 188w, https:\/\/www.targettraining.eu\/wp-content\/uploads\/2014\/08\/writing-emails-that-people-read-78x125.png 78w, https:\/\/www.targettraining.eu\/wp-content\/uploads\/2014\/08\/writing-emails-that-people-read-47x75.png 47w, https:\/\/www.targettraining.eu\/wp-content\/uploads\/2014\/08\/writing-emails-that-people-read.png 232w\" sizes=\"(max-width: 188px) 100vw, 188px\" \/><\/noscript><\/a><\/p><\/div>\n<p>Once you have answers in mind for these questions, how do you ago about phrasing and structuring your apology? The following acronym and phrases should help.<\/p>\n<p>&nbsp;<\/p>\n<h1 style=\"text-align: center\"><strong>TAP CAP<\/strong><\/h1>\n<p>&nbsp;<\/p>\n<h4><strong>T<\/strong>hank them for taking the time to contact you<\/h4>\n<ul>\n<li><em>Thank you for your recent email \/ call.<\/em><\/li>\n<li><em>We appreciate you taking the time to write\/ speak to us about\u2026.<\/em><\/li>\n<\/ul>\n<h4>\u00a0<strong>A<\/strong>pologize for the problem<\/h4>\n<ul>\n<li><em>We are extremely sorry for\u2026.<\/em><\/li>\n<li><em>Please accept our apologies for\u2026<\/em><\/li>\n<li><em>Our sincerest apologies\u2026\u2026<\/em><\/li>\n<\/ul>\n<h4>\u00a0<strong>P<\/strong>roblem is briefly explained<\/h4>\n<ul>\n<li>\u00a0<em>We were forced to\u2026..<\/em><\/li>\n<li><em>We regret that\u2026..<\/em><\/li>\n<li><em>This was a result of\u2026.<\/em><\/li>\n<li><em>I\u2019m afraid we were unable to\u2026..<\/em><\/li>\n<\/ul>\n<h4><strong>C<\/strong>ompensation or a compromise is offered in some form<\/h4>\n<ul>\n<li><em>May we offer you\u2026.<\/em><\/li>\n<li><em>We would like to offer you\u2026\u2026<\/em><\/li>\n<li><em>Would you like\u2026..?\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/em><\/li>\n<\/ul>\n<h4><strong>A<\/strong>pology is repeated*<\/h4>\n<ul>\n<li><em>We apologize once again\u2026.<\/em><\/li>\n<li><em>We assure you again that this problem has been resolved<\/em><\/li>\n<li><em>We hope that this has not caused you any inconvenience\u2026.<\/em><\/li>\n<\/ul>\n<p>*Don\u2019t overdo it. Skip this stage if the problem is small.<\/p>\n<h4><strong>P<\/strong>romise to keep standards as high as they were previously and reassure the customer<\/h4>\n<ul>\n<li>W<em>e will take steps to ensure that the high level of service you expect continues\u2026.<\/em><\/li>\n<li><em>Thank you for your continued business during this time<\/em><\/li>\n<li><em>We appreciate your understanding during this period<\/em><\/li>\n<\/ul>\n<div  class='av_promobox av-86wof-179b0eb0dbf5039d0f07ed1b48fc9c74 avia-button-no  avia-builder-el-4  el_after_av_one_third  avia-builder-el-last '><div class='avia-promocontent'><\/p>\n<h3>An example of using TAPCAP in an email<\/h3>\n<p><em>Dear Mr. Chambers<\/em><em>,<\/em><\/p>\n<p><strong>(TA)<\/strong><\/p>\n<p><em>Thank you for your email dated April 15, 2008. <\/em><em>We would like to formally apologize for any delays to your shipments which have occurred since the start-up of our new loading dock system in Barcelona.<\/em><\/p>\n<p><strong>(P)<\/strong><\/p>\n<p><em>Operational delays are occurring which are then being compounded by the roll-out of new delivery schedules. Customs has also had to adapt to the new situation which is currently set up only for part of the new system. <\/em><\/p>\n<p><strong>(C)<\/strong><\/p>\n<p><em>We ask you to excuse these delays. As part of attempts to help you during this period, we have asked that a hotline is set up to give you up-to-date information on any potential disruptions. If required, we will also provide an extra truck delivery per day at no further expense.<\/em><\/p>\n<p><strong>(AP)<\/strong><\/p>\n<p><em>We expect that from the upcoming week an interference free operational sequence will once again be in place. We apologize once again and promise to maintain the high level of performance you have come to expect from us in the future.<\/em><\/p>\n<p><em>Yours sincerely,<\/em><\/p>\n<p><em>Ms. Turner<\/em><\/p>\n<\/div><\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Writing apologies requires tact and a careful choice of words. An apology that accepts too much blame can lead to problems in future business dealings with that client. Equally, an apology that doesn\u2019t go far enough, or doesn\u2019t sufficiently demonstrate your understanding of the mistake, can also lead to future problems with trust. Once you [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":2657,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[12],"tags":[96,112,103],"class_list":["post-9215","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-english","tag-customer-service","tag-difficult-news","tag-emailing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A 6 step guide to writing email apologies | Target Training GmbH<\/title>\n<meta name=\"description\" content=\"When wiriting email apologies yu shuld carefully choose your words. 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