{"id":9457,"date":"2014-10-15T12:10:05","date_gmt":"2014-10-15T10:10:05","guid":{"rendered":"http:\/\/www.targettraining.eu\/?p=9457"},"modified":"2018-06-06T12:29:33","modified_gmt":"2018-06-06T10:29:33","slug":"getting-tone-right-emails-part-1","status":"publish","type":"post","link":"https:\/\/www.targettraining.eu\/de\/getting-tone-right-emails-part-1\/","title":{"rendered":"Getting the tone right in your emails &#8211; part 1"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6laq5t-38fffc0d525ce827f2336cacdfb90e27\">\n#top .hr.hr-invisible.av-6laq5t-38fffc0d525ce827f2336cacdfb90e27{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-6laq5t-38fffc0d525ce827f2336cacdfb90e27 hr-invisible  avia-builder-el-0  el_before_av_two_third  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<p><strong>Email remains the most pervasive form of communication in the business world. Yet a recent study discovered that 64% of professionals feel that email has caused tension, confusion, or other negative consequences for them and their colleagues. Much of this tension and confusion comes from the way an email \u201csounds\u201d to the reader \u2013 in other words, the tone of the email. However getting the tone right in an email is one of the hardest things to do \u2013 and if you\u2019re writing in a foreign language it\u2019s even harder. So what\u2019s the problem exactly?<\/strong><\/p>\n<div  class='flex_column av-4y48mp-1e04f958e26624f1e71d383a86966971 av_two_third  avia-builder-el-1  el_after_av_hr  el_before_av_hr  first flex_column_div  '     ><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2vyhip-1fc4ccd064b1a9d78c5b67a6450330f6\">\n#top .hr.hr-invisible.av-2vyhip-1fc4ccd064b1a9d78c5b67a6450330f6{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-2vyhip-1fc4ccd064b1a9d78c5b67a6450330f6 hr-invisible  avia-builder-el-2  el_after_av_two_third  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<h2>The biggest problem with emails<\/h2>\n<p>When we talk to each other, we subconsciously rely on valuable non-verbal information like facial expression, body posture, gestures, and voice tone to interpret and predict other people\u2019s behavior. If you are communicating via email, this non-verbal information is missing. Without these important non-verbal cues, we fill in the blanks when we aren\u2019t sure what the person sending\u00a0the message intended. Strangely enough, we generally don\u2019t fill in the blanks with positive intentions. In fact studies show that the majority of us do tend to assume negative intentions. This can lead to misunderstanding, frustration, damaged relationships, and poor business decisions.<\/p>\n<p>Scary, isn\u2019t it?<br \/>\n<span id=\"hs-cta-wrapper-f25b6e29-70a1-4c73-bf91-8fba347b1522\" class=\"hs-cta-wrapper\"><br \/>\n<span id=\"hs-cta-f25b6e29-70a1-4c73-bf91-8fba347b1522\" class=\"hs-cta-node hs-cta-f25b6e29-70a1-4c73-bf91-8fba347b1522\"><br \/>\n<!-- [if lte IE 8]&gt;--><\/p>\n<div id=\"hs-cta-ie-element\"><\/div>\n<p><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/455190\/f25b6e29-70a1-4c73-bf91-8fba347b1522\" target=\"_blank\"><img decoding=\"async\" id=\"hs-cta-img-f25b6e29-70a1-4c73-bf91-8fba347b1522\" class=\"hs-cta-img lazyload\" style=\"border-width: 0px\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/455190\/f25b6e29-70a1-4c73-bf91-8fba347b1522.png\" alt=\"Writing emails that people read: Free eBook download\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><noscript><img decoding=\"async\" id=\"hs-cta-img-f25b6e29-70a1-4c73-bf91-8fba347b1522\" class=\"hs-cta-img\" style=\"border-width: 0px\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/455190\/f25b6e29-70a1-4c73-bf91-8fba347b1522.png\" alt=\"Writing emails that people read: Free eBook download\" \/><\/noscript><\/a><\/span><\/span><\/p>\n<h2>I didn\u2019t mean it that way &#8211; 4 simple steps to minimize this<\/h2>\n<p><span style=\"font-size: 10pt\">More often than not you are writing your email and hoping that the reader will understand it in the same way you meant it. If you still doubt this, just take a few moments \u2013 have you ever had a situation where the writer tells you they \u201cdidn\u2019t mean it that way\u201d? Have you ever thought or said this?<\/span><\/p>\n<h3><strong>Accept that emails always have a \u201ctone\u201d<\/strong><\/h3>\n<p>Your reader will remember the emotional tone of an email much longer and more vividly than the content. Now with this in mind\u2026<\/p>\n<h3><strong>Consider that your reader may not be in the same mood or emotional state as you<\/strong><\/h3>\n<p>Try to think about how the reader could interpret your email. If you think there\u2019s a chance your intentions or emotions could be misunderstood, find a less ambiguous way to phrase your words. Then rewrite any sentences which you think may be potential problems \u2013 or, even better\u2026.<\/p>\n<h3><strong>Know when to pick up the phone or meet face-to-face <\/strong><\/h3>\n<p>If an email is likely to raise emotions the don\u2019t email. Face-to-face or at least phone contact is far better (unless you are consciously hiding behind your screen).<\/p>\n<h3><strong>And finally&#8230;give the sender the benefit of the doubt<\/strong><\/h3>\n<p>This is especially important if one of you is working in a foreign language<\/p>\n<h2>More on emailing<\/h2>\n<p>Next week we\u2019ll look at 8 practical tips for hitting the right tone when writing your emails. In the meantime, you can find lots <a href=\"https:\/\/www.targettraining.eu\/de\/tag\/emailing-de\/\">more emailing tips<\/a> on our blog. There\u2019s also our <a href=\"https:\/\/www.targettraining.eu\/ebook-writing-emails-people-want-read\/\" target=\"_blank\">latest Ebook<\/a> for you to download.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Email remains the most pervasive form of communication in the business world. Yet a recent study discovered that 64% of professionals feel that email has caused tension, confusion, or other negative consequences for them and their colleagues. Much of this tension and confusion comes from the way an email \u201csounds\u201d to the reader \u2013 in [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":2905,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[12],"tags":[103],"class_list":["post-9457","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-english","tag-emailing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Getting the tone right in your emails - part 1 | Target Training GmbH<\/title>\n<meta name=\"description\" content=\"In many jobs you end up writing several emails per day to very different kinds of people. 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