Effective spoken communication

Interpersonal Skills

Communication skills are key to success in business. The way you word a message, the tone you use and even the way you stand conveys something about you.

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WHO’S IT FOR?

When you communicate, you want every message to be clear, and clearly understood by the receiver. This training on effective spoken communication is for all business professionals and specialists who want to improve their verbal and non-verbal communication skills.

By the end of the training intervention you will have:

  • identified the fundamentals of effective communication
  • experimented in putting theory into practice
  • feel comfortable using a wide-range of simple tools
  • compiled a tool basket for understanding communication breakdowns and consequently rebuilding them
eBook: The definitive checklist for qualifying training providers

WHAT’S COVERED IN THE TRAINING?

  • Understanding the business case for effective oral communication
  • Identifying the principles of effective communication
  • Knowing what you want to say and why
  • Deciding how you will say it
  • Recognizing the 4 sides of a message
  • Establishing effective listening practices
  • Increasing awareness of your own and others’ communication styles
  • Identifying objectives
  • Identifying recipients
  • Choosing medium and method
  • Matching the message to the audience
  • Getting feedback
  • Responding to feedback
  • Putting it into practice in your context
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