Communicating effectively in English can be even more difficult when our colleagues are not in the same building or even the same country.
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WHO’S IT FOR?
Being able to confidently email and telephone in English is essential for many virtual teams. This highly practical seminar supports professionals who wish to communicate more effectively by transferring information accurately AND ensuring messages are understood as they were intended. You will improve your confidence and competence when working in English via email or over the phone helping you to build healthy working relationships, save time and reduce unnecessary stress.
By the end of the training intervention you will have:
- increased your confidence and competence when communicating in English via email and telephone.
- developed your ability to manage your typical and routine tasks in English via email and telephone.
- learned time-saving strategies for planning and writing emails.
- implemented proven techniques and models to ensure professional communication.
- built a language toolbox of phrases necessary for communicating effectively and productively via telephone and email.
WHAT’S COVERED IN THE TRAINING?
- Reviewing the fundamentals for effective communication.
- Understanding the strengths and weaknesses of communicating via email and telephone.
- Planning to save you time, improve your communication and reduce stress.
- Using structure and format to ensure clarity and results in emails.
- Implementing time-saving email models.
- Applying effective language when writing emails.
- Dealing with typical tasks and scenarios via email and telephone.
- Using the telephone effectively and appropriately.
- Taking the fear out of telephoning in English.
- Building a toolbox of power phrases for telephoning in English.
- Transferring the training back to your workplace.
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Jobs at Target Training
We are always looking for qualified, experienced and people-oriented professionals. For that reason, we run an ongoing recruitment process. We accept applications for future positions.
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Target Training GmbH
Kopernikusstrasse 13 - 63071 Offenbach am Main - Tel: +49 69 8484 79 0 - Fax: +49 69 8484 79 21
