WHO’S IT FOR?

This seminar is designed for anyone who needs to, or will need to, handle critical conflict situations both internally and externally.

Conflict can be healthy. No company or team is going to grow or develop without conflict – but when does a disagreement become a conflict situation and when does this conflict become critical and destructive? How you behave, and what you do and say has the potential to make or break your relationship. In this seminar we focus on the key behaviors and strategies you need to manage conflict both internally and externally.

By the end of this practical seminar you will have:

• recognized and understood where conflicts come from in the workplace
• prepared to approach conflict situations with increased confidence
• adopted a confident, professional and appropriate style when faced with critical situations
• developed practical skills to handle a critical situation