Problem solving and decision making

Interpersonal Skills Training

About this training

We all analyze problems and make decisions every day – and these skills are essential in all areas of business.  Strong problem solving and decision-making skills will benefit not just your company, your projects and your colleagues, but you personally. We’ll take a highly pragmatic approach, based on proven concepts, and together we will ensure that learning is transferred immediately to your workplace.

Methods and tools to make the process of analyzing problems and making decisions more effective.

Your outcomes

  • Recognize the benefits of a systematic approach to analyzing problems
  • Learn and practise the skill of producing a problem statement
  • Work with a series of problem-analysis tools
  • Consider and applied the art of creativity as related to problem solving
  • Practise various techniques to evaluate options and make decisions
  • Address the barriers to effective implementation

Training content

  • Recognizing types of business problems
  • Understanding functions of the mind and their use in problem solving and decision making
  • Building a set of core communication skills to analyze and solve problems with others
  • Defining and clarifying the problem
  • Strengthening the analysis process
  • Generating and evaluating alternatives
  • Selecting the right decision-making tool
  • Planning around risks
  • Making things happen – implementing and controlling
  • Transferring training to the workplace

Build a set of core communication skills to analyze and solve problems with others.

Practise various techniques to evaluate options and make decisions.

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How to say no to customers

A practical guide for B2B service professionals

Great customer service doesn’t always mean saying yes to everything – and sometimes you can’t, shouldn’t or mustn’t say yes to every request. Sometimes you need to say no to customers. As counter-intuitive as it may sound, sometimes saying no is about building relationships!

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