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160 search results for: phrases

103

10 common American sport idioms

Sports are an important part of many cultures, and that is especially true in the United States. Every year, billions of dollars are spent on tickets and merchandise and millions of fans attend events all over country.

104

Giving office tours in English

You’ve got visitors coming over to your factory and you need to show them around. Maybe you’ve done that a thousand times, but never in English. Maybe you’ve never done it at all. When you’re planning the tour, think about what makes a tour really good.

105

Train the trainer: Interactive presentations

Internal training is often done via presentations and companies often use an internal “expert” to deliver training to other members of staff. Slide after slide appears on the screen and by the end, there’s a handout with the most important points and perhaps a summary.

107

The business of apologizing

During my time working for a global IT helpdesk, I received more than fifty calls on an average day. We were the first point of contact for the client’s 110.000+ employees, who called us with questions about just about anything to do with IT.

108

Asking for feedback

I recently asked a colleague for some feedback following a presentation which I thought had been a bit shaky. ‘You did great’ was the reply, and the conversation moved on. Later on, when the warm glow of being told ‘well done’ had faded, I asked myself what I had actually learnt from that feedback and how would it help […]

109

When is praise an insult?

How praise gets delivered is also of importance to judgements of its sincerity. In some work cultures, being singled out for enthusiastic praise if front of a group would be gratifying to the person receiving it while cultures that use more restrained emotional styles might find expressive, public praise embarrassing and impersonal.

111

Understanding contracts and decoding legalese

It doesn’t matter what language or how well you know it, everything goes out the window when the lawyers start talking – especially when it comes to contracts. Legalese is the word we use to describe the special and complex language lawyers use in their profession.  Even for us native speakers, legalese can be a […]

112

Writing escalation emails: 8 tips to help you strike the right tone

As an InCorporate Trainer embedded in the purchasing department at a major player in the automotive industry, my job is to help participants deal with communication challenges. One of the biggest challenges my German purchasers struggle with is striking the right tone when communicating serious messages. We take concrete steps in training to move away […]

113

Delegating for results

Practical training for all managers looking to develop their, and their team’s impact through effective delegation.

115

What comes first, the coffee or the meeting?

Dealing with different expectations in meetings Have you ever needed to discuss terms and conditions with international partners? You come in ready to get down to business as quickly as possible, only to discover that the others first want to have some small talk or a coffee before discussing business? You might think to yourself, […]

116

Working with Chinese colleagues and suppliers

Yes is one of the most simple words to understand in the English language. Or is it? Free Download Yes is generally perceived as a positive response, and when you’re asking for something in business it’s normally the answer you’re hoping for. My father thought this when he started an importing company in China. On […]

117

Common contract language decoded

Free Download I remember the first time I had to deal with a contract in German. I felt like I didn’t know what I was agreeing to and it made me really nervous. It seemed like the message was hidden behind complicated words which I didn’t truly understand. So when several of my participants who […]

118

Improve your business English by yourself

Free Download How can I improve my English when I’m not in the training room? I think that probably every one of my colleagues (including myself) has been asked that question more than once. The simple answer is: exposure. The more you expose yourself to the language you are learning (through films, conversations, books, apps, […]

120

Leading meetings in English

What makes leading a meeting in English so hard?   Relax – it’s all about the meeting, not you! When I’ve had to run meetings in Spanish or German, it took me a while to realize that it doesn’t help to worry about these questions. I quickly learned that the participants were actually interested in […]