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160 search results for: phrases

141

Request Emails: Getting What You Want

Writing request emails Have you ever written request emails to a colleague and never received the information you needed? While it might be one of the most frustrating situations in business, the reality is that we have very little control over how people react to our requests. There are many different factors that can influence […]

142

Presentation Mistakes: 3 Ways to Handle Yours

We all make mistakes We all make presentation mistakes. Sometimes we don’t realize we’ve made them until it’s too late. Sometimes the presentation mistakes don’t get noticed by others, and sometimes they do. You may have experienced the following: you are in the middle of a presentation when you realize the information on your next […]

143

Presentation Conclusions: Signal to the End

Strong start, strong finish A good presentation conclusion is a very important part of any presentation, and often not given as much attention as it should.  Many people focus on starting strong with a good introduction, and then delivering good content.  There is nothing wrong with this as long as they finish with the same […]

144

Presentation Techniques: Speaking in Threes

Presentation techniques: tripling There are hundreds of presentation techniques, and some are more common than others. One example is that people find it easy to remember things in threes, and building on this tendency (known as tripling) is one of the simple presentation techniques that work in all presentations.  You’ve probably already seen or heard […]

147

Virtual Team Teleconferences

Common concerns in weekly virtual team teleconferences It’s Monday, and every Monday I take part in a virtual team teleconference. Part of me appreciates this regular contact but another part of me really doesn’t like these meetings as much as our face-to-face ones. Why? Roughly speaking, it’s because they are so different. I can’t see […]

149

Apology Emails: 3 Tools to Help

A good apology email goes a long way when canceling an appointment.  You ever get a message from someone declining a meeting in Outlook that had no apology or explanation in it?  I’m sure you have and, like me at times, wondered why that person couldn’t make it. Did you think it was rude or […]

151

Finance Emails: Quick Tips for Clarity

Writing clear finance emails can be a challenge at times Because the email was confusing, the wrong cost center was used; because the wrong cost center was used, the payment was late; because payment was late, penalties were charged; because penalties were charged, the contract went over budget; because the contract went over budget, the […]

153

Writing Request Emails: 3 Solutions to Help

Writing request emails can be very tricky at times, especially depending on the person to whom you are writing.  Many of us work in large, international companies and communicate with colleagues from all over the world.  We all depend on others for information that we need to do our job effectively and on time.  It […]

154

Accounts Receivable: Improving Collection

If you work in accounts receivable, then you know how difficult it can be to call customers about overdue invoices. If you’re working in a second language, then the challenges start to multiply: the person might not understand you, they might be rude to you or they might get defensive when you ask for payment. […]

155

Apologising in Business: Quick Tips

In any language, apologising in business is one of the hardest things that anyone has to do. It’s not always easy admitting that we are wrong. If we are not careful, apologies can quickly turn into excuses, and eventually switch from “I’m sorry for what I did” to “I’m sorry you feel that way!” Reasons […]

156

Writing Emails: Giving Bad News

When giving bad news in an email, it’s extremely important to communicate ideas clearly and respectfully. In the email below, Carl Lane has been forced to give his colleagues some very bad news. Mr Lane does some things well in this email, but there are also some things he can improve. Read the email, and […]

158

Writing clear emails: Asking somebody to do something

How many of your emails are asking somebody to do something?  And do you spend too much time thinking about exactly what to write and how to structure your email?  Then read on and learn how to save time while writing clear emails. So many of the emails we write are for a handful of […]

159

Out of Office Message: Quick Tips 1

During a recent holiday period, I saw a lot of English out of office replies from non-native speakers. What intrigues me is the fact that no two are the same. There is nothing wrong with this. After all, why should we all be identical? But really, how many ways of saying the same thing are […]

160

Coaching Presentations: Presenting to Upper Management

Sometimes coaching presentations take on a bit more importance when the topic is tied to the board of management somehow. This creates an even greater need to ensure that the language is clear, concise, and professional. That’s where I was able to help out. With the growing possibility that a quota system will be introduced […]