Einträge von Tony Norman

The best training course I have ever been on (or why wanting to be there made all the difference)

Most of my working life I have worked independently in or with small organisations, where training has often been on the job and learning by doing (the “70%”), or learning from and copying colleagues (the “20%”) And to be clear I’m not complaining –I’ve worked with and learnt from a long list of inspiring individuals. […]

Writing audit reports, the four-eyes principle, and the danger of “red pen mania”

When writing audit reports the “four-eyes principle” can add value. A second set of eyes provides an element of security. The 2nd reader catches looks at the complete audit report with fresh eyes, spots things the report writer may have missed, and picks up on structural, stylistic and language issues.  However “red pen mania” (also […]

Practical questions for analysing and resolving conflict at work

A study in Europe, the US and Brazil revealed that 67% of employees avoided colleagues due to bad feelings lingering from conflicts and that 27% of employees have witnessed workplace conflicts turning into personal attacks. Over the years working with project managers on resolving conflicts, I’ve developed simple and practical approach to handling conflicts at […]