Training Business

It’s 11am Monday morning and you are halfway through your weekly team meeting … and you are caught. Two of your key team leaders just started arguing over the same old issues. What are your personal conflict escalation or de-escalation patterns?

Presentations are all about communicating your message efficiently to your audience. You want to be considered as an authority on the subject matter. You might think that using jargon – shorthand words that are used...

This month’s Secret L&D manager is Australian, based in Germany and works for an American corporation which produces machine vision systems and software. He has worked in training and development for over 18 years ...

This month’s Secret L&D manager is German, and works for a global telecommunications organization. We asked him, “What questions do you ask potential training providers when they first approach you?”

Listening builds trust, strengthens relationships, and resolves conflicts. It’s fundamental in everything we do. In a HBR article "the discipline of listening", Ram Charan shared what many of us already know: Not every manager is a great listener.

When we run seminars on influencing skills we typically start off by exploring a couple of fundamental questions – one of them being how do people feel about the idea of influencing others and being influenced?

I recently delivered a two-day Presenting with IMPACT course for a group of highly-talented professionals, all of whom came from different countries and had different job functions. Their levels of English varied slightly, as did their age, work experience and confidence.