“We want to be a ‘cool’ company and attract younger people, at the same time we want to retain our long-serving employees with their wisdom and years of experience.” “We hope our younger generation leaders will push our organisation towards a growth mindset, at the same time we don’t want our more senior employees…

Most of us agree about the importance and benefits of feedback. Yet research suggests that feedback is still not being given often enough and when it is given it is not really doing what it is supposed to do; which is to help us improve.

In December 2021 we surveyed our clients and contacts, receiving 192 responses across a wide range of roles, industries, and European nationalities. Respondents commented on 7 simple statements. Some excerpts and the results of the survey are below. If you are interested to read the full whitepaper, you can download it…

Our unconscious thinking is responsible for 99% of the routine decisions we make. So clearly, engaging our conscious, reflective system is going to be a challenge.

Unconscious bias is not something you can ‘teach’ someone about; the only way to understand it is to experience it. So, in our training programmes we typically start with brain teasers to get trainees engaged.

In this post, we'll explain the CIA model in more detail, and we'll explore each part of the model to identify ways to implement it.

Here's how we helped a client break down trust into easier-to-understand elements by introducing them to the Trust Equation (TE).

Team challenge 1: There is a new manager in a team who believes that everyone in the team is clear what the other team members’ responsibilities are and yet they aren’t. What should the team do? Team challenge 2: An email/request comes to a shared mailbox or distribution list, and there is confusion in the team who…

Virtual teams have clear advantages, but they also come with a set of unique challenges; building trust and getting people to work together is just not the same in a virtual environment.

This post shares five lessons learned about storytelling in business.

When workers are suddenly sent home to work they will face plenty of challenges, especially if they’ve never done it before. Team leaders will face an additional challenge: how to lead a team when team members are working from home.

People have always told stories and they are a vital part of our communication. Today, storytelling has become accepted (and sometimes expected) in a professional context.

At Target Training we’ve been delivering “train-the-trainer” solutions for over 20 years to a broad range of clients across industries. Without fail, one of the most common personal training goals we see is “I want to learn to deal with difficult participants”.  No matter whether you are delivering on-boarding,…

Recently one of our clients asked me to co-facilitate a workshop at an annual global event. The client is one of the largest building materials companies in the world, and their annual event is attended by plant managers, country directors and executives. Amongst the presentations and plenary sessions they wanted to run…

An emotional bank account describes the amount of trust that’s been built up in a relationship, and when trust is high, communication is easy and effective.

In our Practical Toolbox for managers training program, one of the key points participants take away is that the success of your feedback/feedforward rests upon your broader relationship with your partner.

This might be difficult to imagine if you are under 35, but when I started my career in finance there was no email. All written communication was by letter, and if something was really urgent you might send a telex or a fax.

When we train storytelling skills my very first goal is to show them that they are surrounded by stories and that everyone can tell a story. One of the ways I start is by asking the participants to share something that...

If someone is unhappy with your performance at work, wouldn’t you want to know? At the very least, you'd like an opportunity to clear the air, or address the problem, or explain...or something. Yet when it comes to giving negative or difficult feedback, most of us feel reluctant to give it.

This blog post will dive deeper into the last 2 toxic behaviours – and possibly the most damaging of the 4: stonewalling & contempt. We’ll explore why they happen, their impact and how both parties can change things for the better.

Healthy working relationships are a must if you want an effective, efficient and enjoyable workplace. In our last blog post I introduced John Gottmann’s work on the 4 Horsemen of the Apocalypse ; criticizing & blaming, defensiveness, contempt and stonewalling.

Since 2015 we’ve been heavily involved in a Management Development program for one of the big 4 accounting firms in Luxembourg. One of the many rewarding aspects of being involved in such large flagship projects, is the chance to co-train with other management trainers and learn from each other.

Over the past year we’ve been working on 3 leadership projects with plant managers across Europe and the US. These projects have involved coaching talented operational managers on the verge of promotion to a more strategic level. For many of these managers this is a surprisingly tough jump.

James Culver is a partner at Target Training Gmbh and has 25 years of experience in delivering customized training solutions. His career has encompassed being a HR Training Manager, a Major in the US Army National Guard and a lecturer at the International School of Management.

Conflict is an inevitable part of any relationship and in a recent post I shared 3 questions to ask yourself when you find yourself in a conflict situation. I appreciate that life isn’t as linear as a blog post and “3 questions” can...