Writing clear emails: Asking somebody to do something

How many of your emails are asking somebody to do something?  And do you spend too much time thinking about exactly what to write and how to structure your email?  Then read on and learn how to save time while writing clear emails.
So many of the emails we write are for a handful of simple reasons, and by relying on a model you can avoid wasting time thinking how to start, what to write and how to structure your email.  A classic example of a common email is writing to somebody because we want them to do something for us.  In this situation the RAP model is great.

RAP stands for:

• Reference – Introduce why you are writing.
• Action – Tell them what you need them to do.
• Polite close – Thank them and say goodbye.

Here’s a simple example

Dear Mr. Breuer,

I am writing to you about our meeting on Thursday. (Reference). Please could you send me the latest version of the agenda before the end of the day? (Action)

Thanks in advance for your help. (Polite Close)

Best regards

Scott

And if you want to ask somebody to do something, explaining the reason why always makes the email even more effective.

Dear Mr. Breuer

I am writing to you about our meeting on Thursday. (Reference). Please could you send me the latest version of the agenda before the end of the day? This will help us to make sure everything is prepared in advance.(Action)

Thanks in advance for your help. (Polite Close)

Best regards

Scott

10 helpful phrases to get you started with your first RAP email

Reference

• With reference to…
• Referring to…
• I am writing to…
• I am writing in response to…
• In response to your inquiry…

Polite Close

• Thank you for your assistance.
• Thank you in advance for your help.
• I look forward to hearing from you soon.
• Please let me know if you have any questions.
• Please feel free to contact me if you need any further information.

Why not practice below, and we’ll give you some feedback?

FOR MORE INFORMATION

If you’re looking for phrases, tips and tricks and useful downloads related to this topic, start here. In a range of topics, here are some more links for you:

• Apologizing via emails
• Writing status updates: tips and phrases
• 12 ways to regain control of your inbox and avoid an email tsunami