How are you handling difficult questions in your presentations? So you’ve spent hours preparing your slides, practicing in front of the mirror, and learning the material you are presenting inside and out. The big presentation comes and you breeze through it confidently and calmly. You are about to finish up and just quickly ask the […]
Writing request emails Have you ever written request emails to a colleague and never received the information you needed? While it might be one of the most frustrating situations in business, the reality is that we have very little control over how people react to our requests. There are many different factors that can influence […]
Key to success Making an effective presentation introduction is key to the success of your presentation. Not only will it give you confidence and a strong foundation to build on, it will also instill confidence in the listener, showing them that you are well prepared and have taken the presentation seriously. So how do you […]
We all make mistakes We all make presentation mistakes. Sometimes we don’t realize we’ve made them until it’s too late. Sometimes the presentation mistakes don’t get noticed by others, and sometimes they do. You may have experienced the following: you are in the middle of a presentation when you realize the information on your next […]
Adapting your message It can be difficult to know what email phrases to use in your business emails. This depends on whom your audience is, and if the business situation is formal or informal. You don’t want your emails to make a business partner uncomfortable, so it is important to use the correct email phrases […]
Be clear and consistent It can be very helpful to use acronyms and abbreviations on PowerPoint slides during a presentation. This helps save time and space. The key is to be clear as to what they represent, and then be consistent in using them. A manager I train recently asked me to give feedback on […]
When someone is always late Effective meetings can be tough to manage when everyone is on time. What about when someone is always late for meetings? Everyone in an organization knows that lateness can be a problem, but the topic of what to do if someone is consistently late for meetings is rarely discussed. Here, […]
What do you think? Evaluating an idea without causing offense can be challenging at times. Often it is a colleague, client or your boss who wants to know what you think of an idea. Sometimes you think it’s great, sometimes you don’t, and sometimes you’re going to need to know more before you can respond. […]
Avoid having small issues escalate into big ones Handling complaints quickly can help your company avoid having small issues escalate into big ones. This summer I had the pleasure of taking my five year old to a well-known fun park on a beautiful, but scorching hot August day. For those of you who haven’t been […]
Reacting to bad news Reacting to bad news in a prompt, well-written way can convey a powerful message: not only are you concerned about your business relationships, you also care about how your clients and colleagues are doing personally, too. If a client cancels a meeting because something unfortunate has happened in their lives, take […]
Meeting agendas are optional, right? Business meetings can be held for many reasons: to discuss a topic, find a plan of action or update team members on the status of a project. After you’ve established the purpose and need for your meeting, then the next step is to create an agenda. A meeting without a […]
Updating your CV You may not be looking for new opportunities at the moment, but at some time in your future career you will use it. CV writing in English can be a bit tricky when you don’t keep it up-to-date on a regular basis. Reflecting now on the last 12 months and your successes, […]
A good apology email goes a long way when canceling an appointment. You ever get a message from someone declining a meeting in Outlook that had no apology or explanation in it? I’m sure you have and, like me at times, wondered why that person couldn’t make it. Did you think it was rude or […]
Writing clear finance emails can be a challenge at times Because the email was confusing, the wrong cost center was used; because the wrong cost center was used, the payment was late; because payment was late, penalties were charged; because penalties were charged, the contract went over budget; because the contract went over budget, the […]
Do you know what your employees want? Most employees are hopeful and positive when they start out in a new role. From the employer’s point of view it may have been hard work finding a suitable candidate to fill a specific post – you need to keep this newbie. Most companies have an induction process, […]
Writing request emails can be very tricky at times, especially depending on the person to whom you are writing. Many of us work in large, international companies and communicate with colleagues from all over the world. We all depend on others for information that we need to do our job effectively and on time. It […]
If you work in accounts receivable, then you know how difficult it can be to call customers about overdue invoices. If you’re working in a second language, then the challenges start to multiply: the person might not understand you, they might be rude to you or they might get defensive when you ask for payment. […]
Change management is something we all have to deal with on a daily basis. It would be nice if all of our ideas were easily put into action without any people resisting the change. These „resisters“ can fight change for many reasons: they are comfortable with how things are, they have different ideas, they don’t […]
In any language, apologising in business is one of the hardest things that anyone has to do. It’s not always easy admitting that we are wrong. If we are not careful, apologies can quickly turn into excuses, and eventually switch from “I’m sorry for what I did” to “I’m sorry you feel that way!” Reasons […]
Motivating people isn’t easy no matter what position you hold in the company. There is an old Japanese proverb which says ‘the bamboo that bends is stronger than the oak that resists.’ A common mistake I was reminded of this recently when working with a client who was responsible for communicating a company-wide change. He […]
