Emailing and telephoning with confidence

Business English

This highly practical training supports professionals who wish to communicate more effectively by transferring information accurately AND ensuring messages are understood as they were intended. You will improve your confidence and competence when working in English via email or over the phone helping you to build healthy working relationships, save time and reduce unnecessary stress.

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Customized content

Flexible scheduling

Flexible format

About this training

Your outcomes

  • Increase your confidence and competence
  • Develop your ability to manage your typical and routine tasks
  • Learn time-saving strategies for planning and writing emails
  • Implement proven techniques and models to ensure professional communication
  • Build a language toolbox of phrases necessary for communicating effectively and productively
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Training content

  • Reviewing the fundamentals for effective communication
  • Understanding the strengths and weaknesses of communicating via email and telephone
  • Planning to save you time, improve your communication and reduce stress
  • Using structure and format to ensure clarity and results in emails
  • Implementing time-saving email models
  • Applying effective language when writing emails
  • Dealing with typical tasks and scenarios via email and telephone
  • Using the telephone effectively and appropriately
  • Taking the fear out of telephoning in English
  • Building a toolbox of power phrases for telephoning in English
  • Transferring the training back to your workplace

What can you expect from Target Training?

Experiential training environment
Practical content customized to your reality and goals
Share experience, knowledge and best-practices
Pragmatic focus on what you do and how you do it
A trainer who cares about your progress
Enjoyable, safe, fun atmosphere
Lots of opportunity to practise during the session
Feedback from self, trainer and peers
Social learning
Interactive training with transfer to the workplace at the heart
An actionable transfer plan
Further learning resources

Multiple languages

Customized content

Flexible scheduling

Flexible format

Business English

Effective negotiations

Small talk, socializing and networking in English

Presenting in English with confidence

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