Entries by Scott Levey

Practical advice on implementing the 70-20-10 model

The 70-20-10 model has proven to positively impact organisations in enhancing learning and development programs. Based on what we’ve seen our clients do, and what we’ve tried ourselves, here are some concrete and practical ways to begin implementing the 70-20-10 model in your organization.

Giving feedback using the DESC model

Everybody understands that performance feedback should be constructive, focused and to the point. Effective feedback can resolve conflicts, overcome problems and improve individual and team morale. It doesn’t really need mentioning that ineffective feedback often accomplishes the opposite. Or that if you are skilled at giving effective feedback, your team will be more motivated, which […]

Establishing effective email etiquette in your virtual teams

Email is still one of the most common communication channels within virtual teams – and it can cause friction.  Proactively tackling potential problems is key to successfully launching a virtual team – so during our face-to-face and online seminars with virtual team leaders we discuss expectations.  Naturally communication comes into this and time spent constructing […]

Building authentic intercultural business relationships – part 2

There’s a great English expression “When all you have is a hammer, everything looks like a nail”.  I’ve found this to be a practical starting point when working with clients to build their intercultural competence. Why? Because not every problem comes back to cultural differences! So many other factors play a part in relationships.  The […]

Building authentic intercultural business relationships – part 1

Doing business with another culture can be many things – exciting, intimidating, rewarding, challenging … and intercultural training should play a key role in helping your team to prepare to succeed globally. But what should you be asking for? And how can you evaluate the many many options out there? A recent coaching session showed […]

3 Entertaining TED talks on culture

Cross cultural communication Pellegrino Riccardi Great to listen to, Pellegrino (an Italian/Brit living in Norway) explores how culture is shaped by preconceived perceptions and people see what they want to see. He argues that successfully working across cultures means that you have to accept that your assumptions are not necessarily the assumptions of others. Each […]

The elements of effective teams

In order to be effective your team needs a number of key elements to be present. Elements such as clarity of purpose, shared awareness of roles and constructive communication. These elements are not difficult to achieve but they do take focus and effort. Take a moment and ask yourself two simple questions – How many […]

Authentic communication demystified

Free Download Whatever your job, where ever you’re based, whenever you interact with others – authentic communication counts. It could be in a meeting, teleconference, interview, presentation, conflict situation … Your ability to communicate authentically will have an impact on your success. And your company’s success. But what do we mean by authentic communication? And […]

Sex, stress and public speaking

How can you take the stress out of public speaking? Being afraid of public speaking is common. It’s even common in the business world where presentations are a regular part of life. It’s (wrongly) assumed everyone can do it. So what can you do if you are nervous about presenting? Here are 2 great tips […]

Getting the tone right in your emails – part 2

Choose how formal you want to be Because we send and receive so many email we tend to think that emails can be less formal than traditional letters. Keep in mind though, that the way you write can be seen by strangers and colleagues alike as a reflection of your own professionalism, intelligence, values, and […]

Getting the tone right in your emails – part 1

Email remains the most pervasive form of communication in the business world. Yet a recent study discovered that 64% of professionals feel that email has caused tension, confusion, or other negative consequences for them and their colleagues. Much of this tension and confusion comes from the way an email “sounds” to the reader – in […]

20 phrases for closing an email

Originally published on 08.07.2013 A common problem We often hear how writing emails in English can cost just too much time. One solution that works for many people is to begin building a “toolbox” of useful phrases.  A toolbox is a simple idea – you just start keeping a list of common and useful expressions […]