Our clients have trusted us to deliver practical training solutions since 1994. One of the lessons we’ve learned over the years is the importance of spotting patterns. Being able to proactively meet our clients’ needs adds value and feels right. With that in mind, towards the end of 2020 we began gathering perspectives from our […]
About Scott Levey
Scott works primarily with managers and executives. His approach to training is experiential and reflective, believing that placing learners at the heart of their training secures concrete results and makes a real difference.
Entries by Scott Levey
Tips and advice for dealing with the most common ‘difficult’ behaviours of training participants. For a trainer, it’s useful to have a set of strategies to manage them in order to minimise their impact on the rest of the group.
There’s a lot to be said about saying no to customers. In this post, we’ll explore how you can turn saying no into a win-win situation with your customer.
In this post we will explain exactly what ‘reader-oriented’ means and how to achieve it.
In the 2020 State of Remote Work survey, respondents identified loneliness as their top struggle with working from home. Even among experienced home-workers, loneliness and isolation are challenges.
When workers are suddenly sent home to work they will face plenty of challenges, especially if they’ve never done it before. Team leaders will face an additional challenge: how to lead a team when team members are working from home.
In March 2020 it is estimated that a quarter of the world’s population is confined to their homes in some form or other. For millions of workers this means adapting to something they may never have experienced before – home working.
People have always told stories and they are a vital part of our communication. Today, storytelling has become accepted (and sometimes expected) in a professional context.
At Target Training we’ve been delivering “train-the-trainer” solutions for over 20 years to a broad range of clients across industries. Without fail, one of the most common personal training goals we see is “I want to learn to deal with difficult participants”. No matter whether you are delivering on-boarding, technical, safety or skills training, training […]
Recently one of our clients asked me to co-facilitate a workshop at an annual global event. The client is one of the largest building materials companies in the world, and their annual event is attended by plant managers, country directors and executives. Amongst the presentations and plenary sessions they wanted to run 2 challenging workshops […]
An emotional bank account describes the amount of trust that’s been built up in a relationship, and when trust is high, communication is easy and effective.
In our Practical Toolbox for managers training program, one of the key points participants take away is that the success of your feedback/feedforward rests upon your broader relationship with your partner.
No matter which system you are using, many people find their first virtual presentation to be an uncomfortable experience. Firstly, remember that the fundamentals behind what makes an effective presentation are generally transferable.
This blog post will dive deeper into the last 2 toxic behaviours – and possibly the most damaging of the 4: stonewalling & contempt. We’ll explore why they happen, their impact and how both parties can change things for the better.
Healthy working relationships are a must if you want an effective, efficient and enjoyable workplace. In our last blog post I introduced John Gottmann’s work on the 4 Horsemen of the Apocalypse ; criticizing & blaming, defensiveness, contempt and stonewalling.
Since 2015 we’ve been heavily involved in a Management Development program for one of the big 4 accounting firms in Luxembourg. One of the many rewarding aspects of being involved in such large flagship projects, is the chance to co-train with other management trainers and learn from each other.
E-learning has been around since 1960 and the “virtual meeting room” is not a new idea either. Many companies already have experience with learning via online platforms or mobile learning, and already have some type of tool…
Although many professionals, managers and training managers know of virtual training there is still some confusion as to what it is and how it works. Here are some common questions we get asked when supporting our clients…
Listening builds trust, strengthens relationships, and resolves conflicts. It’s fundamental in everything we do. In a HBR article “the discipline of listening”, Ram Charan shared what many of us already know: Not every manager is a great listener.
When we run seminars on influencing skills we typically start off by exploring a couple of fundamental questions – one of them being how do people feel about the idea of influencing others and being influenced?